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		A Mastek Publication on Offshore Outsourcing

	Vol 2 Dec2003   Sound bite Connect Geoff Smith, Executive Vice President & Chief Operating Officer, ePolicy Solutions: “We operate in a global economy. You have to look for the best ways to make yourself competitive in the marketplace.” Mr. Smith is a leading light of the Insurance and Financial Services industry in the US. A domain guru, he has delivered keynote lectures at various forums and contributes regularly to the Insurance Journal. In this chat, he addresses critical issues of managing risk, evolving a methodology, implementing processes and cultural orientation.       Value Connect 'What you see is what you get': The Service Level Agreement. Before an offshore outsourcing contract is signed and sealed, the client and the outsourcer work together to draft the Service Level Agreement (SLA). An SLA serves as a charter that defines the rules of engagement, performance measures and issues related to the scope of the project. Neelima Sahani, Senior Consultant, Mastek dwells on the key criteria and the fine print you need to consider when drafting an SLA.       Case Study Connect Architecting Business Value for Savi Mastek and Savi, the word leader in Supply Chain Management have partnered each other on several mission-critical projects. Today, Mastek’s engagement with Savi has evolved into a fulfilling partnership. Find out how this relationship has been going from strength to strength through projects implemented by Mastek and Savi.		Signup to recieve our monthly newsletter in your inbox Simply select a category you belong to and fill in your details. Are you a CIO? Other User? Previous Issues   Web Services Beyond the Hype    Where To Put Your Money ?    Legacy Systems Roadmap     Measuring IT Value    Outsourcing in Difficult Times    COB and Disaster Management Mastek Connect   Vol 1 Oct 2003   Vol 2 Dec2003