From left to right – Ashank Desai, Ketan Mehta, Sudhakar Ram and R. Sundar
All the founders were excited about the impact of technology on businesses. These were early days. Organisations were fascinated by the potential of technology, but were unclear about its application for business advantage. Technologists, on the other hand, did not fully understand the business challenges and opportunities, so as to leverage the new capabilities that they could offer organisations.
With the background of the founders, We were in a unique position to be a bridge between business and technology – architecting, designing and delivering solutions that transformed the way these organisations worked. In 1984, Sudhakar Ram joined, as a part of the founding team and board member.
We made investments in quality processes and certifications in the 90’s, as we started expanding beyond India to the Asia-Pacific, USA and UK. Unlike other Indian firms that expanded through body shopping, offshore maintenance and Y2K; we remained focused on building new technology applications.
During the 90’s, we built a successful business delivering client-server and web technology projects on a fixed price to customers in diverse industries – technology, manufacturing, utilities, shipping, financial services, insurance, local government – across the US, UK, Germany, Belgium, Singapore, Malaysia and India.
We were one of the pioneers in developing products for the Indian market, starting with PC-based products and evolving into ERP solutions in the early 90’s. We now have an industry leading (cited by analyst firms Gartner, Celent and Novarica) P&C billing and policy administration system for the US market. In addition, our Life policy administration systems serve the individual and group segments in Asia, UK and the US. Given that the Insurance Products and service business requires a different focus and levels of investment than our application development/solutions business, we decided to demerge the insurance business from Mastek into a new entity called Majesco in July 2014.
Coming back to our core solutions business, the turning point for us was in 2001. Capita, a large UK based BPO firm we worked with since 1995, engaged us in the bid process for the London Congestion Charging scheme (LCC). We successfully demonstrated a working prototype of the software during the bake-off with another competitor, eventually winning the bid. Stringent penalties were in place for delays. But, Mastek delivered the project on time, over a period of 18 months. The scheme went live as planned, on the 17th of February, 2003 with hardly any glitches.
BT Syntegra – now known as BT Global Services planned to bid for the humongous National Health Service programme in 2003. A central messaging and data warehousing system, the Spine would hold the summary health records of all UK citizens. We were involved in delivering and maintaining several applications for the NHS Spine over the next decade – involving over 130 deliveries during the project phase – each delivered on time and within budget.
Only recently, the UK government decided not to pursue major system integrators for large 100 million+ programmes. Instead, it opted to initiate smaller programmes with small, medium providers through procurement platforms like the G-Cloud and GDS. We have enrolled on the G-Cloud and GDS, winning key projects with the HSCIC and the Home Office. Our untiring efforts at applying lean, agile methods to large, transformation programmes is an investment that is paying off on most of the government projects.
Our core capabilities – the ability to collaboratively create insightful solutions; our expertise in architecting, designing and delivering applications across technology platforms; and our programme and project management experience built over hundreds of complex applications delivered over the 30+ years – is what differentiates us even today. This formula is helping us deliver a success percentage rate of 95+ on large, complex programmes – in an industry which has a percentage rate that is lower than 35 for large programme delivery.