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How can you deliver Value through Spend Analytics?

Featured|

How can you deliver Value through Spend Analytics? Some banks try to leverage the transactional data from their core banking platforms to provide their clients with categorised spending insights as a service. However, this is a service that very often delivers limited value. Whilst it’s useful for a client to know [...]

How Can You Deliver Better Banking Customer Experiences?

Banking, Featured|

How Can You Deliver Better Banking Customer Experiences? With more and more financial services and banking providers entering the market, clients have a plethora of providers to choose from. As a result, lower interest rates owing to lower margins have affected differentiation in the current financial climate. Which is why, Customer Experience [...]

Why an Integrated Data Strategy will help Retailers

Featured, Retail|

Why an Integrated Data Strategy will help Retailers Retail businesses are desperate to realise greater value and insight from data. More data is available through significant system investments, such as in ERP, system upgrades and network integration, however digital value derived from these systems is often limited. The move to being [...]

Is it time to revisit your Digital Strategy or are you too late?

Banking, Digital, Featured|

Is it time to revisit your Digital Strategy or are you too late? Differentiators always fade away with time and new ones have to be identified or built continuously. Innovations provide businesses the advantage to leap forward against the competition, but only for a limited time. With advancement and adoption of technologies [...]

Can Blockchain become the beating heart of Financial Services?

Financial Services|

Can Blockchain become the beating heart of Financial Services? It’s being touted as the ‘beating heart’ of the financial system. And, according to a report from the World Economic Forum, blockchain will fundamentally alter how financial institutions will do business. While I’m not sure that I totally agree with these bold statements, at [...]

Why Financial Services Must Revisit Their Approach to Digital & Mobile

Digital Delivery, Financial Services|

Why Financial Services Must Revisit Their Approach to Digital & Mobile Financial Services organizations continue to struggle to regain the previous levels of profitability, being hamstrung by the slow pace of economic recovery, low interest rates, and regulators attacking their traditional fee income streams by driving increased competition in the market [...]

Cognitive Computing – Our retail trend for May

Retail|

Cognitive Computing - Our retail trend for May Our retail trend for May is not a new or innovative idea. Rather, it is an evolution of the oldest and most common retail focus – thinking more like the customer. Except that today, multi-channel customer engagement requires different thinking. It necessitates strategies to gather [...]

Create Banking Customer Stickiness: Cap Overdraft Charges and More

Financial Services|

Create Banking Customer Stickiness: Cap Overdraft Charges and More The recent instruction by the Competition and Markets Authority to banks on capping unarranged overdraft fees should come as no surprise. According to the banking regulator this will improve competition in the sector, whilst ensuring that customers get a better deal. Further, [...]

Distributed Ledgers, Blockchain and Banking

Innovation|

Distributed Ledgers, Blockchain and Banking Recently governments, central banks, private banks, online banks and indeed banks of all shapes and sizes have shown a great deal of interest in distributed ledgers and block chain technology. This interest has been triggered by the following: Recent hacks into the SWIFT network exposing the [...]

Metadata Management – Bring Method in the Madness

Innovation|

Metadata Management - Bring Method in the Madness “I'm not dumb. I just have a command of thoroughly useless information,” Calvin from the comic strip Calvin and Hobbes once famously said. This is a situation that most IT users will identify with as they try to make sense out of the [...]

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