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Application Management
 

Companies around the world are outsourcing the management of their technology and business applications to Mastek for many compelling reasons. Our services enable customers in verticals as diverse as insurance, banking and government to:

 

  • Improve stability and efficiency of mission-critical applications
  • Refocus their energies on strategic initiatives by handing over the maintenance and enhancement of business applications to a trusted and reliable partner
  • Improve quality of service
  • Keep their applications in line with the latest technologies
  • Migrate to new and emerging technologies
  • Reduce Total Cost of Ownership and Technical Risk

 

Offerings

Our AMO Service Offerings include:

 

  • Continuous Maintenance and Enhancements by

    • Preventive Maintenance to forestall problems by identifying and rectifying critical and high error areas
    • Corrective Maintenance to resolve incidents reported by users 
    • Adaptive Maintenance that are planned and phased enhancements to improve performance of applications  
  • Production Support by monitoring application/s and providing helpdesk support for your operational systems 

 

Benefits

Our offshore framework and methodologies speed up knowledge transfer and ensure that you can reap the benefits of sending your applications offshore as soon as possible.

Our collaborative and partnering approach delivers the following tangible benefits:

 

  • Cost Savings
  • Flexibility and range by leveraging resource across domains and technologies
  • Customer's key resource redeployment
  • Follow the sun – 24/7 support
  • Dedicated and secured ODC

Lisa L. Baldwin
Mastek Customer

"They are very professional and they are a fantastic group."
The client wanted a reliable partner to manage its applications
Mastek provided customer support, level 2 help desk, maintenance and enhancement services for the EBP applications based on an SLA.