With expertise in Oracle CRM and Microsoft CRM across verticals, Mastek has a proven track record in delivering cost effective CRM solutions to various clients around the world.  

Research shows that lack of adoption is a major cause for CRM implementation failures.  Clearly, employees will get more from a user-friendly system than a complex and over-engineered solution.  Mastek provides a complete offering of services - starting from consulting right through the implementation and successful adoption of the system by your employees in order to make sure you get the necessary return on your investment.

Our clients include customers from diverse sectors, including global organisations in financial services, insurance, telecoms, government and healthcare.

 

We offer a broad range of services which helps our customers to analyse, define and achieve their CRM objectives. The services include:

 

• Consulting services for CRM Implementation roadmap and package evaluation
• Solution Engineering
• Package Implementation and Upgrades
• Production support and on-going maintenance

Mastek has a CRM Centre of Excellence (CoE) - a centralised pool of expertise offering end-to-end CRM services throughout the world. The CoE team is managed and driven by technical and domain experts with more than 15 years of CRM expertise apiece to ensure CRM business outcomes.

 

• Single view of the customer
• Improving operational efficiency resulting in better customer experience and services
• Increase customer retention
• Improve sales and revenue