Mastek's Integrated Case Management Framework (ICMF) enables social service organisations to improve the reach, efficiency and success of their programs. This is an outcome-driven solution and unlike existing solutions that focus on data and workflow management, ICMF enables social service organisations to manage and achieve program or service goals through pre-defined KPIs.

The ICMF is built on service oriented architecture (SOA) and is designed as a broad generic framework that can be used by a variety of organisations to manage multiple programs. Organisations can choose the components that suit their needs and these components can be customised for their unique requirements.

• Registration / Intake and Eligibility Determination
• Case Assignment, Tracking and Closure
• Service Delivery
• Benefits Information
• Reports

• Social enterprise management