As agencies look to transform their business one thing is very clear; country, state, ULB’s or panchayats would not automate their business by setting out to rebuild a suite of program-based silos – because it makes no business sense.
The rather more obvious starting point would surely be to develop solutions around the Citizen, their challenges and their “context” or circumstances.
Forward-thinking governments are embracing new Social Enterprise Management (SEM) models to improve service delivery, cut costs, and achieve successful client-focused outcomes.
SEM is a business and technology blueprint that is enabled by a new generation of commercial off-the-shelf (COTS) software specifically designed to meet the unique requirements of social services organizations.
Based on Social Enterprise Management principles, Curam Software has developed the Curam Business Application Suite™, a leading COTS solution, specifically designed to address the challenges facing social enterprises. It supports common business fundamentals along with program specific rules and processes. The Cúram solution provides all of the fundamentals that lead to a consistent, accurate, responsive, timely, and cost-effective solution.
Mastek is a preferred implementation partner of Cúram, for Social Enterprise Management globally. With its domain/customer understanding and IT expertise, Mastek supports the implementation of solutions to meet the needs of the Social Enterprise. These include the following:
- Detailed study of the Social Enterprise
- Creation of their IT roadmap
- Selection of solution components that are required and identified in the IT roadmap
- Implementation of the solutions as a total solutions/services provider (hardware, software, network, services)
- Managing the IT setup with customer Service Level Agreements
Mastek transforms the delivery of Social Services benefits through the implementation of Cúram’s richly functioning Social Enterprise Management Solutions, ensuring:
- Accurate and timely distribution of eligible recipient benefits,
- Operational effectiveness,
- Financial integrity and efficiencies,
- High level of user satisfaction;
all within budgetary and time constraints!
