Agile Service Management
We help you align application support and maintenance functions with an agile development approach that optimises cost and efficiencies.
WHAT WE DO
Deliver Operational Efficiencies, Reduce Cost by up to 50%
We combine the ITIL framework and tools with agile and DevOps. Together, these provide fluid and hybrid application support and maintenance services
Increase service quality and resilience
Reduce operational costs by up to 50%
OUR APPROACH
Continuous Service Delivery and Automation
We get rid of the barriers between development and operations teams to deliver responsive change delivery. We do this by identifying, mitigating and managing your business and technology risks with automation and a continuous approach to service delivery.
OUR AGILE SERVICE MANAGEMENT SOLUTION
User-Centric Alignment of Business with IT needs
Achieve maximum availability and service continuity that saves costs, enhances quality and improves the service experience.
CASE STUDY
National Health and Care Service Information Provider
- 100% system availability
- 1000% faster system performance
- 600+ priority incidents closed without SLA breaches
- On-time availability of 21000 payment extracts and 7000 ad hoc monthly extracts
- Potential saving of £100K with database space saving plan
OUR PROVEN TRACK RECORD
Creating sustainable value by increasing productivity
Through continuous application support innovations, we deliver productivity enhancements for customers - reducing IT overheads and advancing operational efficiencies in the long run.
Cost Savings
- 20-50% cost reduction
- One-time cost saving and/or Year-on-year
- Improved ROI and TCO
Enhanced Quality
- 95-100% SLA/KPI compliance
- 5-10% year-on-year incident volume reduction
- 99% service availability
- Accelerated time-to-market
Improved Experience
- 95% customer satisfaction
- Empowered, self-organising teams
- Customer-centric processes
CONTACT FORM