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Agile Service Management

We help you align application support and maintenance functions with an agile development approach that optimises cost and efficiencies.

WHAT WE DO

Deliver Operational Efficiencies, Reduce Cost by up to 50%

We combine the ITIL framework and tools with agile and DevOps. Together, these provide fluid and hybrid application support and maintenance services

Increase service quality and resilience

Increase service quality and resilience

Reduce operational costs by up to 50%

Reduce operational costs by up to 50%

Continuous Service Delivery and Automation

OUR APPROACH

Continuous Service Delivery and Automation

We get rid of the barriers between development and operations teams to deliver responsive change delivery. We do this by identifying, mitigating and managing your business and technology risks with automation and a continuous approach to service delivery.

OUR AGILE SERVICE MANAGEMENT SOLUTION

User-Centric Alignment of Business with IT needs

Achieve maximum availability and service continuity that saves costs, enhances quality and improves the service experience.

    • ISO 20000 delivery and agility
    • ITIL v3 serivce management framework
    • Agile, Scrum and Kanban methodologies blended with ITIL processes
    • Mastek 4.0 collaborative culture
    • ‘Outsourced’ efficiency with ‘in-house’ customer experience and right shored resources
    • Accelerated time-to-market
    • Responsive change delivery
    • Fluid, zero silo teams
    • Build, test and deployment automation
    • Improved tooling and streamlined processes
    1000% faster system performance

    CASE STUDY

    National Health and Care Service Information Provider

    • 100% system availability
    • 1000% faster system performance
    • 600+ priority incidents closed without SLA breaches
    • On-time availability of 21000 payment extracts and 7000 ad hoc monthly extracts
    • Potential saving of £100K with database space saving plan

    VIEW CASE STUDY

    OUR PROVEN TRACK RECORD

    Creating sustainable value by increasing productivity

    Through continuous application support innovations, we deliver productivity enhancements for customers - reducing IT overheads and advancing operational efficiencies in the long run.

    20-50%

    Cost Savings

    • 20-50% cost reduction
    • One-time cost saving and/or Year-on-year
    • Improved ROI and TCO
    99%

    Enhanced Quality

    • 95-100% SLA/KPI compliance
    • 5-10% year-on-year incident volume reduction
    • 99% service availability
    • Accelerated time-to-market
    95%

    Improved Experience

    • 95% customer satisfaction
    • Empowered, self-organising teams
    • Customer-centric processes

    CONTACT US

    How can we help your organisation?

    +44 (0) 1189 035 700

    +44 (0) 1189 035 700

    CONTACT FORM