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Agile Service Management

We help you align application support and maintenance functions with an agile development approach that optimises cost and efficiencies.

WHAT WE DO

Deliver Operational Efficiencies, Reduce Cost by up to 50%

We combine the ITIL framework and tools with Agile and DevOps ways of working. Together, these provide fluid and hybrid application support and maintenance services.

Increase service quality and resilience

Increase service quality and resilience

Reduce operational costs by up to 50%

Reduce operational costs by up to 50%

Continuous Service Delivery and Automation

OUR APPROACH

Continuous Service Delivery and Automation

Our DevOps experts and engineers help you remove the barriers between development and operations teams, cultivating a collaborative DevOps culture that promotes responsive change delivery.

We identify, mitigate and manage your business and technology risks through automation, pervasive logging and monitoring, and a continuous approach to service delivery.

OUR AGILE SERVICE MANAGEMENT SOLUTION

User-Centric Alignment of Business with IT needs

Achieve maximum availability and service continuity that saves costs, improves the service experience, and enhances quality, security and scalability.

    Quality Processes
    • ISO 20000 delivery and agility
    • ITIL v3 serivce management framework
    • Agile, DevOps, Scrum and Kanban methodologies blended with ITIL processes
    Empowered Teams
    • Mastek 4.0 collaborative culture
    • Agile and DevOps ways of working
    • ‘Outsourced’ efficiency with ‘in-house’ customer experience and right-shored resources
    Agile, Continuous and DevOps Development
    • Accelerated time-to-market and increased scalability through automation
    • Responsive change delivery through an incremental and iterative approach, underpinned by Agile and DevOps
    • Fluid, zero-silo teams
    Automation and Tooling
    • Build, test and deployment automation
    • Infrastructure as Code
    • Improved tooling and streamlined processes
    1000% faster system performance

    CASE STUDY

    National Health and Care Service Information Provider

    • 100% system availability
    • 1000% faster system performance
    • 600+ priority incidents closed without SLA breaches
    • On-time availability of 21000 payment extracts and 7000 ad hoc monthly extracts
    • Potential saving of £100K with database space saving plan

    VIEW CASE STUDY

    OUR PROVEN TRACK RECORD

    Creating sustainable value by increasing productivity

    Through continuous application support innovations, we deliver productivity enhancements for customers - reducing IT overheads and advancing operational efficiencies in the long run.

    20-50%

    Cost Savings

    • 20-50% cost reduction
    • One-time cost saving and/or Year-on-year
    • Improved ROI and TCO
    99%

    Enhanced Quality

    • 95-100% SLA/KPI compliance
    • 5-10% year-on-year incident volume reduction
    • 99% service availability
    • Accelerated time-to-market
    95%

    Improved Experience

    • 95% customer satisfaction
    • Empowered, self-organising teams
    • Customer-centric processes

    CONTACT US

    How can we help your organisation?

    +44 (0) 1189 035 700

    +44 (0) 1189 035 700

    CONTACT FORM

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