Inputs
How we create value
Output
Outcome
Financial Capital
Total Equity of
INR 2,462.3 crore
INR 622.2
Healthy cash reserves
- Prudent capital allocation in R&D, platforms,
and acquisition - Strategic focus on profitable growth and
client diversification - Expansion into high‑growth markets and
emerging technologies - Value creation through strategic investments
and innovation
INR 3,455.2 crore (13.1%)
Revenue
INR 58.7 crore
Dividend payout
INR 120.7
EPS (Diluted)
- Financial resilience and sustained growth visibility
- Enhanced shareholder returns and confidence
Inputs
How we create value
Output
Outcome
Human Capital
5,058
employees across 14 countries
INR 1,859
crore spent on employee benefits
28%
women in workforce
- Engagement‑led retention strategy
- 45 hours of average annual training per employee
- Inclusive hiring and development programmes
- Great Place To Work defined by trust, pride, and camaraderie for all
1,393
new hires
592 Mastekeers
were promoted out of the 1,155 applicants (Applicant Success Rate: 51%)
214,141
learning hours
76%
of employees at Mastek believe it is a Great Place To Work
- Improved employee engagement and retention
- Stronger leadership and innovation culture
Inputs
How we create value
Output
Outcome
Intellectual Capital
- ADOPT AI for Technology Transformation
- ADOPT AI for Business Transformation
- ADOPT AI for Data
- Lightbeam
- Mastek AI Platform powered by OpenAna
- ISO Certified
Technology Transformation:
- Developed proprietary AI platforms (AI Amigo, AI Enabler, Mastek ITSM Agent) to standardise and accelerate AI adoption.
- AI Agent IP development and reuse built across 3 core approaches:
a) Platform‑led
b) Agentic Process Automation
c) Tailored AI solutions using Orchestration frameworks - Comprehensive data modernisation services to ensure enterprise data is ready,
reliable, and
compliant for AI system development.
CodeConversion | Data Cleansing | Discovery | Reconcolliation | Data Ingestion - AI‑Driven Workload Optimisation for Data Cloud Platforms
- Platform of Autonomous Software Engineers
- Conformed to IT Service Management System Standard: ISO/IEC 20000‑1:2018
-
50+
Gen AI use cases embedded in AI Amigo Platform, streamlining adoption at scale for delivery teams.
550+
prompts and effort‑tracking metrics for AI adoption in AI Enabler.
-
80+
AI Agent Assets
100+
Business Use cases
-
30%
productivity gain for designing Data Models
-
2x to 5x
cost savings
150x
faster
-
-
Competitive differentiation and innovation‑driven value delivery
-
-
-
Future‑ready solution stack
-
-
-
Make enterprises data ready for effective AI deployment
-
-
-
Eliminate inefficiencies, and reduce Total Cost of Ownership (TCO)
-
Inputs
How we create value
Output
Outcome
Manufactured Capital
20+
delivery centres
Infrastructure certified for Cloud, Oracle, Salesforce, AI
- Agile delivery and implementation
- Cybersecurity and quality compliance (ISO standards)
- Resilient infrastructure
- Appraised at Maturity Level 5 (Optimizing) of CMMI Development (CMMI‑DEV) without SAM
- Conformed to the Quality Management System standard: ISO 9001:2015
-
Average customer satisfaction rating for Cloud Enhancement & Managed Services (CEMS) – 5.30/7
-
CSAT average customer satisfaction rating – 5.66/7
-
ISO‑compliant operations
- Higher client trust and retention
- Scalable and reliable service delivery
Inputs
How we create value
Output
Outcome
Social & Relationship Capital
466
clients globally
Deep client relationships
- Sector‑specific delivery in public sector, BFSI, healthcare, etc.
- Strategic alliances and co‑solutioning
- Supporting local employment and apprenticeships
- Committed to ethical supply chain practices (Modern Slavery Act)
- Aligned with Equality Act 2010 and Gatsby Benchmarks
- Increased client stickiness and multi‑year renewals
- Expanded partner ecosystem
- Long‑term client partnerships
- Enhanced market reputation and global reach
Inputs
How we create value
Output
Outcome
Natural Capital
- Focus on low‑carbon operations
- Responsible resource management
- Deployment of energy‑efficient infrastructure
- Waste, paper, and refrigerant use are minimised
- Automation‑led resource optimisation
INR 3.9 cr
spent on CSR
1,250+
volunteer hours
167,070
direct beneficiaries reached
340,297
indirect beneficiaries reached
- Contribution to SDGs
- Improved ESG scores and climate stewardship
Business Segment Review
Driving Digital Transformation
At Mastek, we empower organisations to succeed in an increasingly digital world through our comprehensive suite of technology solutions. Our offerings span Adopt AI, Digital Engineering & Experience, Data Automation & AI, Oracle Cloud, Salesforce, Cloud Enhancement, and Managed Services, each crafted to deliver innovation, agility, and measurable business value.
We combine deep domain expertise with next‑generation technologies to help our clients automate intelligently, migrate to the cloud seamlessly, and create exceptional digital experiences. By working closely with them, we enable faster transformation, streamlined operations, and the ability to seize new opportunities in a dynamic and competitive landscape.
Mastek ADOPT AI.
Pioneering AI‑Driven Enterprise Transformation
ADOPT AI. is Mastek’s most advanced digital transformation offering - designed to simplify, scale, and accelerate AI adoption across the enterprise. Built on three core pillars - AI for Technology, AI for Business, and AI for Data - it delivers a full‑stack suite of solutions that fast‑track enterprise‑wide transformation.
With 80+ AI Agents and 100+ real‑world use cases, ADOPT AI. empowers organisations to embed intelligence into their operations - driving agility, efficiency, and smarter decision‑making. From agentic automation and data modernisation to bespoke AI‑powered applications, it enables measurable outcomes like faster time‑to‑market, reduced costs, and scalable innovation.
ADOPT AI. is not just about deploying AI — it’s about embedding it ethically, responsibly, and purposefully into the fabric of enterprise systems.
Key Outcomes
50% reduction
in engineering effort
2–3x
faster application development cycles
Core AI Service Offerings
AI for Technology: Revolutionising Development
Mastek has made advancement in Software Delivery Excellence through a best‑of‑breed strategy that combines proprietary tools with leading industry solutions. By leveraging in‑house innovations like Mastek - AI Amigo, AI Enabler, and ITSM Agent, alongside best‑in‑class industry tools, such as GitHub Copilot, Mastek is enhancing productivity, streamlining delivery, and improving developer experience and application quality.
We integrate AI across the software development lifecycle to drive rapid innovation and engineering efficiency:
- Legacy Application Modernisation: AI‑powered tools reduce manual effort and risk, significantly accelerating digital transformation.
- AI‑Infused Data Engineering and Modernisation: We help build agile, future‑ready data platforms powered by automated, AI‑led pipelines and robust governance frameworks, ensuring scalability and compliance from day one.
- Accelerated Rollout of Oracle Cloud & Salesforce Applications: AI enhances configuration, testing, and rollout, speeding up implementation while improving accuracy.
- AI‑Enhanced Managed Services: Proactive, predictive, and self‑healing systems reduce downtime and optimise performance.
AI for Business: Streamline Deployment of AI Agents
Our Agentic AI solutions are purpose‑built to enhance business operations and streamline complex, end‑to‑end workflows across functions. By embedding AI directly into enterprise processes, we enable faster execution, improved accuracy, and greater strategic agility.
Human Capital
Achieved a
50%
reduction in onboarding time through fully automated workflows
Finance
Delivered a
65%
acceleration in period‑close activities through intelligent process automation
Supply Chain
Enabled
40%
faster transactions with real‑time analytics and AI‑driven decision‑making
Legal
Improved contract turnaround time by
60%
with enhanced accuracy and reduced manual intervention
Proven Results
USD 300,000
in annual savings for a leading industrial tech conglomerate
30%
productivity boost for a leading
HR service provider
80%
reduction in agent effort for a leading healthcare provider
AI for Data: The Galaxy Suite
Our Galaxy Suite is Mastek’s proprietary data modernisation toolkit, purpose‑built to lay the foundation for scalable and enterprise‑ready AI systems. By ensuring data reliability, governance, and readiness, the suite empowers organisations to unlock real‑time insights and accelerate transformation.
- Code Conversion: Instantly convert legacy code into modern platform‑ready formats using a machine learning model operating behind the scenes. Achieves 60‑70% accuracy, significantly reducing manual effort and time.
- Data Cleansing: Rapidly identify inconsistencies and cleanse data in real‑time through intuitive, click‑based selections, minimising manual intervention.
- Data Migration: Seamlessly transform data into a ‘golden layer’ for efficient storage and analytics, substantially reducing the complexity and effort of migration processes.
- Automated Reconciliation: Ensure trust and data integrity by accurately reconciling records between legacy and modern systems.
- Intelligent Discovery: Analyse existing data landscapes to assess the volume, structure, and fragmentation of legacy silos, enabling better planning for modernisation.
- Data Ingestion: Extract and ingest data from multiple sources into cloud staging environments, laying the groundwork for secure and efficient cloud migration.
Differentiated Capabilities
3,600+
AI‑trained professionals
100+
use cases for business applications
80%
AI Agent assets
550+
pre‑built generative AI prompts for faster deployment
Strategic Alliances
collaborations with Microsoft, AWS, Oracle, Salesforce, and NVIDIA, ensuring access to leading AI platforms and innovation
ADOPT AI. stands at the forefront of Mastek’s innovation agenda, delivering real, tangible value through:
- Faster time‑to‑market for digital initiatives
- Significant cost savings via deployment of AI Agents
- Enhanced operational efficiency across enterprise functions
With a growing suite of AI‑driven solutions and a proven track record of customer success, ADOPT AI. is well‑positioned to lead the next wave of enterprise transformation. We’re helping clients not only adapt to the AI era but lead it.
Awards & Recognition
- Featured in Gartner’s Emerging Magic Quadrant for Generative AI
- Recognised as a Major Contender in Everest Group’s Data & AI Services PEAK Matrix® 2025
- Named a Product Challenger in Advanced Analytics & AI Services (2024)
- Recognised by a leading analyst firm as a Major Contender in Generative AI Services for Microsoft Clouds – The UK & the The US
Digital Engineering and Experience
Accelerating Digital Transformation Through Engineering Excellence
At Mastek, we bridge the gap between legacy infrastructure and future‑ready systems through our Digital Applications and Cloud Engineering services. With a focus on agility, scalability, and security, we help enterprises dismantle silos, modernise platforms, and drive value at speed and scale.
Delivering Measurable Impact
Our engineering‑led approach has delivered tangible business outcomes for clients across sectors:
Upto
60% faster
ROI on digital investments
75% reduction
in release and deployment cycles
50% shorter testing
timelines with intelligent automation
30% annual cost savings
in release and deployment cycles
Our Service Portfolio
Cloud Migration
In today’s digital‑first economy, cloud migration is no longer optional; it’s foundational. While it promises scalability, cost optimisation, remote accessibility, and innovation at speed, the journey to the cloud can be fraught with challenges: legacy system compatibility, data integrity and privacy concerns, architectural overhauls, and interoperability issues.
Mastek enables seamless cloud transformation through a structured, insight‑driven approach. Our migration and engineering services are designed to:
- Refactor applications for cloud‑native environments
- Implement strong security controls and compliance protocols
- Establish scalable backup and disaster recovery frameworks
- Ensure interoperability across hybrid and multi‑cloud ecosystems
- Avoid vendor lock‑in through flexible architecture choices
Whether modernising legacy platforms or adopting a hybrid cloud strategy, we design each engagement around clearly defined business KPIs, ensuring the cloud becomes a foundation for innovation, operational agility, and long‑term value creation.
Cloud Engineering
Enterprise cloud adoption introduces a host of complexities, arising from the delicate balance between technology, processes, and people. Integrating legacy systems with modern cloud infrastructure requires careful planning to ensure data integrity and operational continuity. Security and compliance concerns are ever‑present, demanding vigilant risk mitigation and adherence to regulatory standards. The vast landscape of cloud services and deployment models further complicates decision‑making, with trade‑offs around cost, scalability, and performance.
With deep expertise in application refactoring, interoperability, and risk mitigation, we help clients avoid vendor lock‑in and ensure future scalability. Our ongoing support ensures their cloud environment stays agile, resilient, and cost‑effective, empowering their teams to innovate without disruption.
By aligning our solutions with clients’ KPIs, we simplify the complexity of cloud transformation, enabling enterprises to maximise value, reduce risk, and focus on what matters most, delivering innovation at scale.
Low‑Code Development
Traditionally, businesses had to choose between off‑the‑shelf applications or investing significant time and resources into custom‑built solutions by specialised developers. Today, advanced low‑code/ no‑code (LCNC) platforms have transformed this landscape, streamlining app development through visual interfaces, seamless workflow integration, and minimal coding requirements.
With embedded AI and machine learning capabilities, LCNC tools enable automated decision‑making, reduce development costs, and ease pressure on IT teams. Their agility allows businesses to quickly adapt to market shifts, capitalise on emerging opportunities, and respond effectively to evolving regulatory demands.
Our LCNC offerings empower organisations to accelerate innovation, enhance productivity, and promote inclusive collaboration, delivering fast, flexible, and cost‑efficient digital solutions without compromising on scale or security.
DevSecOps
Traditional software development models often suffer from fragmented processes, where disconnects between development and operations result in slow release cycles, inefficiencies, and limited adaptability. Manual workflows, siloed teams, and inconsistent environments further compound delays, introduce errors, and compromise software quality. Our DevSecOps services address these challenges by embedding security and automation across the software development lifecycle. By integrating practices such as Continuous Integration/Continuous Deployment (CI/CD), Infrastructure as Code (IaC), configuration management, automated testing, and proactive security checks, we help organisations build robust, scalable, and secure systems at speed.
With DevSecOps, businesses can eliminate operational bottlenecks, accelerate time‑to‑market, and improve software quality, while remaining responsive to dynamic market demands. Our approach empowers teams to collaborate seamlessly, innovate faster, and deliver digital solutions with confidence.
Quality Engineering
In the digital age, quality assurance is not a final checkpoint; it’s a continuous enabler of successful transformation. At Mastek, our intelligent, automated Quality Engineering services are designed to maximise return on investment, sustain transformation outcomes, and ensure seamless adaptability to ever‑evolving business needs.
Our domain experts develop tailored solutions aligned to clients’ KPIs, managing complex, high‑frequency testing cycles across applications and platforms. From safeguarding data integrity and ensuring regulatory compliance to optimising performance and enhancing user experience, our approach covers every critical aspect of quality assurance. With a comprehensive, end‑to‑end testing framework, we empower organisations to build resilient, high‑performing digital solutions that are not only secure and scalable but also aligned with long‑term strategic goals.
MACH Architecture
In a world of constant disruption, enterprises must be architected for change, not just responsive to it. MACH architecture‑Microservices, API‑first, Cloud‑native SaaS, and Headless‑offers a powerful, modular foundation that enables businesses to build and evolve applications with precision and speed. Unlike monolithic systems, MACH allows individual components to be updated independently, ensuring greater flexibility, scalability, and resilience across the digital ecosystem.
We leverage the MACH approach to deliver composable commerce solutions that are agile, intelligent, and built for the future. Our composable starter store, developed using MACH principles, empowers businesses to launch faster, reduce total cost of ownership, and deliver seamless, personalised customer experiences across every channel. By integrating best‑of‑breed SaaS platforms with future‑proof architecture and deep domain expertise, we enable enterprises to adapt quickly, innovate continuously, and stay ahead in an increasingly dynamic marketplace.
With MACH, businesses don’t just keep pace with change; they lead it.
Digital Experience
In today’s hyper‑connected landscape, customers expect more than just functionality; they seek seamless, intuitive, and personalised experiences across every touchpoint. A strong digital presence is no longer optional; it’s essential for staying relevant and competitive. Businesses that lead in digital experience not only enhance customer satisfaction but also unlock greater operational efficiency, reduce costs, and boost productivity.
Platform Engineering
Our Application Engineering services enable organisations to evolve their application landscape in harmony with their strategic objectives. Through a comprehensive approach spanning assessment, prioritisation, and execution, we help identify critical improvement areas and focus efforts on initiatives that deliver the highest return on investment. Leveraging advanced tools and expert guidance, we ensure the applications are modernised to become more agile, high‑performing, and future‑ready.
We recognise that exceptional digital experiences are central to driving business success. Our Digital Experience services blend creativity, technology, and human‑centric design to craft meaningful, memorable interactions. Whether it’s modernising digital interfaces or transforming how customers engage with brands, we deliver solutions that are immersive, scalable, and aligned with our clients’ strategic goals.
Digital Commerce
With our D2X (Direct to Stakeholder) approach, enterprises unlock the power of connected systems and unified processes, enabling every stakeholder, whether a customer, distributor, supplier, or employee, to engage, interact, and transact seamlessly across their preferred channels. Our Customer Experience services are designed to help organisations build sustainable CX strategies that anticipate stakeholder needs, reduce friction, and foster long‑term loyalty. By capturing high‑quality data and gaining deep insights into customer pain points, we enable businesses to deliver hyper‑personalised interactions across the entire journey, driving meaningful engagement and measurable impact.
Enterprise Integration
Modern enterprises rely on a multitude of applications and systems to manage their operations. However, fragmented data and disconnected processes can create operational risks and hinder efficiency. Our Enterprise Integration services bridge these gaps by creating a unified digital ecosystem that supports clients’ transition goals. From streamlining workflows and enhancing omnichannel customer experiences to optimising digital workplaces and enabling edge computing solutions, we help businesses integrate seamlessly across platforms, driving agility, consistency, and sustained value.
Transformation in Action
Case Study:
NHS Data Warehouse Modernisation
Challenge
The NHS sought to modernise its data infrastructure to support data‑driven care delivery while ensuring regulatory compliance.
Our Solution
Developed a high‑performance platform using MS‑APS
Integrated Azure Event Hubs and CosmosDB
Launched the NHS Emergency Care App with React Native
Enabled automated monitoring and real‑time alerting
Business Outcomes
- Unified, trusted source of operational insights
- Real‑time data collection running 10x faster
- 90% faster Turnaround for critical reporting
- Supported high‑impact initiatives like the A&E Dashboard
and
Patient‑Level Costing
“The team is proactively thinking about what we need as an organisation and making suggestions. Please continue this as it really helps us.” — NHS
Our Digital Engineering and Experience services combine precision engineering with a strategic business lens‑enabling clients to modernise with confidence and innovate at scale. From platform re‑engineering to delivering standout experiences, Mastek is an iterative partner of choice for enterprises looking to lead in the digital era.
Data, Automation and AI
In an era defined by digital acceleration, Mastek has been at the
forefront of helping businesses harness the transformative power of data, automation, and
artificial intelligence (AI) to drive innovation, efficiency, and competitive advantage. Over
the past year, we have enabled organisations to unlock the true potential of their data, turning
it into actionable insights through advanced analytics, AI‑driven processing, and
cloud‑based solutions. By embedding intelligence into operations, our clients have
achieved greater accuracy, scalability, and real‑time decision‑making, positioning
them ahead in an increasingly
data‑driven world.
Automation has emerged as a critical enabler of operational excellence, and Mastek’s hyper automation solutions, combining RPA, AI, and low‑code platforms, have revolutionised workflows across industries. From finance to healthcare, we have helped enterprises eliminate manual bottlenecks, reduce errors, and accelerate digital transformation, delivering measurable cost savings and productivity gains. The seamless integration of automation with AI has further enhanced these outcomes, enabling smarter, self‑optimising processes that adapt to dynamic business needs.
The numbers speak for themselves:
We’ve driven up to
30% performance
improvement through IoT‑enabled solutions
Achieved up to
85% reductions
in project timelines
Delivered up to
60% cost savings
in integration for our clients
These results span more than 15 verticals and business functions, demonstrating the universal applicability of our solutions.
Our Service Portfolio
Cloud Data Modernisation
Cloud data platforms are foundational to digital innovation in today’s competitive business landscape. They empower organisations to harness the full potential of their data‑regardless of its location, format, or source‑through unified access, simplified ecosystems, robust governance, and seamless scalability. These platforms enable cost‑effective analytics and ensure data is securely available to drive enterprise‑wide intelligence.
By adopting a cloud‑native, analytics‑driven architecture, enterprises can integrate diverse data sources and formats into a centralised platform that supports advanced capabilities such as AI, machine learning, and GenAI. Cloud data platforms eliminate the need for ongoing capital expenditure on infrastructure while reducing reliance on fragmented toolchains and complex integration engines.
Mastek’s proprietary Basecamp approach provides a structured, phased methodology for cloud modernisation, ensuring a secure, efficient, and disruption‑free migration of critical data assets. With a strong delivery record across Azure, AWS, Snowflake, Oracle, and hybrid cloud environments, we have helped organisations build future‑ready data platforms that are reliable, scalable, and aligned with their business objectives.
Data Engineering
At Mastek, our approach to business data engineering combines time‑tested data integration practices with advanced data virtualisation techniques to seamlessly consolidate information from diverse sources. Regardless of format or origin, we ensure that data is intelligently managed, integrated, and made analytics ready. By unifying fragmented datasets, we provide organisations with a holistic and coherent view of their business processes, eliminating the inconsistencies and inefficiencies that arise from siloed data systems. This unified data landscape provides users with direct, simplified access to actionable insights, thereby accelerating decision‑making across various functions.
Our methodology aligns with global industry standards and best practices, creating a robust foundation for data engineering. It enables businesses to navigate complexity with agility, make informed decisions in real time, and stay ahead in an increasingly competitive and data‑driven world.
Data Governance
In an era where regulations like GDPR and CCPA are reshaping how organisations handle data and with data breaches posing serious reputational and financial risks, robust data governance is no longer optional. It is a cornerstone of responsible data management, ensuring that data is well‑organised, securely accessed, and effectively protected. At Mastek, we partner with organisations to build resilient enterprise data governance and Master Data Management (MDM) frameworks. Our services help organisations manage large and complex data ecosystems by improving data quality, enhancing compliance, and aligning governance models with business goals. Acting as an extension of clients’ internal teams, we evaluate their current data compliance posture, identify areas of risk, and implement strategies that mitigate the consequences of poor data management. With deep expertise across regulatory landscapes and advanced technologies, we bring the right blend of domain knowledge and technical acumen to support clients’ governance journey.
With Mastek, enterprises are empowered to establish trusted, secure, and compliant data environments, laying a strong foundation for digital transformation and long‑term business agility.
Business Intelligence and Analytics
A secure and reliable data platform may form the backbone of a data‑driven organisation, but the real value lies in how effectively that data is analysed and applied. Unlocking actionable insights at the right moment in the business process is what enables timely, confident decision‑making and sustained performance improvement. As businesses increasingly adopt and democratise analytics, the impact on KPIs and strategic outcomes is both measurable and transformative.
Advanced analytics and business intelligence have become essential tools in today’s data‑centric landscape. Analysing customer behaviour, for instance, allows organisations to identify key segments and uncover the factors driving purchasing decisions, enabling hyper‑personalised marketing and sharper go‑to‑market strategies. Yet, for analytics to deliver true enterprise value, organisations must overcome hurdles such as poor stakeholder alignment, lack of data accessibility, and interoperability challenges across legacy systems. At Mastek, we help businesses accelerate value creation by delivering clear, actionable insights through intuitive, user‑focused analytics solutions. By leveraging modern BI platforms and aligning them with user needs and business objectives, we empower organisations to translate data into decisions, and decisions into measurable results.
Intelligent Automation
Intelligent Automation (IA) today is no longer confined to cost reduction or process efficiency. It plays a far more strategic role, fuelling stronger collaboration between humans and machines, enabling proactive and data‑driven decision‑making, accelerating innovation, and elevating both customer and employee experiences. To harness its full potential, organisations need more than just tools; they require a clear vision and expert‑led roadmaps that seamlessly integrate AI, Robotic Process Automation (RPA), and autonomous systems. At Mastek, our Intelligent Automation and RPA services bring together the power of AI, automation, data, and cloud to drive enterprise‑wide transformation. Whether it’s piloting small‑scale initiatives or scaling automation across the organisation, our proven frameworks and AI‑powered reusable bots deliver speed, agility, and measurable impact.
From optimising operational workflows to unlocking new business models, we help clients embed intelligence at every level, transforming their operations, amplifying human potential, and future‑proofing their digital core.
Decision Science, ML, and AI
In a rapidly evolving business environment, timely and informed decision‑making is key to maintaining a competitive edge. At Mastek, we leverage the transformative power of Machine Learning to enable real‑time, data‑driven insights across the enterprise. Our solutions are designed to democratise access to intelligence, allowing users at all levels to identify patterns, trends, and opportunities with precision. By combining advanced analytics with design‑led storytelling, we translate complex data into clear, actionable insights, making decision‑making not only faster but also smarter. This approach empowers our clients to respond proactively to market shifts, optimise operations, and unlock new avenues for growth.
Looking ahead, Mastek remains committed to pushing the boundaries of what’s possible with data, automation, and AI. By fostering a culture of continuous innovation, we not only solve today’s challenges but also shape the future of intelligent enterprises. Our vision is clear: to empower organisations with cutting‑edge solutions that drive efficiency, agility, and sustainable growth in an ever‑evolving digital landscape.
Case Study:
Leveraging Machine Learning for Timely, Data‑Driven Decisions
Mastek’s Machine Learning solutions empower organisations to simplify complex datasets and uncover actionable insights with speed and precision. By combining intelligent algorithms with design‑led storytelling, we help businesses democratise data access and identify patterns that inform smarter strategies and sustained growth.
Objective
A leading utility company sought to improve its collection efficiency by identifying distinct customer segments based on payment behaviour. The goal was to predict potential defaults and implement tailored action plans for each defaulter segment.
Challenges
- 22% gap between billing and actual collections
- A diverse customer base of 4.5 million spanning multiple tariff plans and payment behaviours
Solution & Benefits
Using Machine Learning models, Mastek enabled the company to categorise customer segments by risk profile and payment history. The analytics engine provided predictive insights with 75‑80% accuracy for frequent defaulters, empowering the collections team to take proactive, segment‑specific actions.
- Segmented customer base for targeted outreach
- Predictive accuracy of 75‑80% in identifying high‑risk accounts
- Enhanced collection strategies with actionable insights
- Measurable improvement in recovery and operational efficiency
Oracle Cloud
Mastek empowers enterprises to reimagine their operations by combining Oracle Cloud’s robust capabilities with cutting‑edge AI innovations. Our solutions turn complex business challenges into opportunities for growth, efficiency, and competitive advantage.
We embed generative AI and machine learning directly into Oracle applications to revolutionise key functions:
- TalentGenius transforms HR with automated candidate screening, AI‑generated job descriptions, and personalised career pathing
- FinMate delivers real‑time financial insights and predictive analytics for ERP systems
- SmartSCM enhances demand forecasting, inventory optimisation, and procurement processes
With
1,300+
successful Oracle implementations and
2,000+
certified consultants, we bring unmatched expertise:
Industry‑tailored solutions:
100+ pre‑built accelerators for Healthcare, Retail, and Financial Services
End‑to‑End Services:
From OCI migration to AI‑powered analytics on Oracle PaaS
Our Oracle Cloud Credentials
40+ countries
served with localised Oracle expertise
45+
awards and accreditations from Oracle and analyst firms
Recognised by
Gartner as a Leader
in Oracle Cloud implementation
Our Service Portfolio
- Oracle ERP Cloud - Harness cutting‑edge tools, including AI, advanced analytics, and automated updates, to optimise operations, improve process transparency, and strengthen cybersecurity defences.
- Oracle EPM Cloud - Drive better results with data‑driven decisions and seamless planning across critical business functions, including finance, HR, supply chain, and more, all executed with precision and efficiency.
- Oracle HCM Cloud - Streamline and manage HR processes effortlessly with a unified Human Capital Management (HCM) platform. Attract elite talent and deliver exceptional employee experiences to drive unparalleled business success.
- Oracle CX Cloud - Deliver personalised omnichannel experiences with an integrated business platform that unifies data from advertising, marketing, sales, and service, enabling seamless customer engagement at every touchpoint.
- Oracle SCM Cloud - Build supply chain resilience to respond to volatile markets. Our connected commerce solutions optimise inventory intelligence, driving operational excellence and differentiated customer experiences.
- Oracle PaaS Cloud - Drive digital innovation while standardising IT operations and reducing governance risks with enterprise‑grade web and mobile application solutions.
Salesforce
As a Salesforce Summit Partner, we deliver business‑transforming solutions built on 10+ years of deep platform expertise and 300+ successful engagements. Our industry‑specialised approach helps healthcare, public sector, and manufacturing leaders solve complex integration challenges across multi‑cloud environments while driving measurable outcomes.
4.95/5 CSAT
across all engagements
98%
end‑user adoption rates through change management excellence
1800+ certifications
including 250+ AI specialists
95% process
automation replacing legacy paper systems
Industry Impact Highlights
Healthcare
Empowering healthcare providers to deliver better patient outcomes and ensure regulatory compliance through advanced, tech‑enabled operational efficiencies.
Public Sector
Enabling government and civic institutions to modernise legacy systems, enhance workforce productivity, and streamline mission‑critical processes.
Education
Advancing student success through data‑driven, personalised learning
experiences powered by integrated
digital platforms.
Manufacturing
Driving operational excellence and reimagining customer engagement through intelligent, scalable solutions tailored for modern manufacturing environments.
Retail
Accelerating growth and deepening customer loyalty with agile, market‑responsive commerce platforms designed for scale and seamless experiences.
Our Service Portfolio
- Sales Cloud – Streamline sales processes and accelerate revenue generation with customer‑centric solutions designed to adapt to evolving business demands.
- Service Cloud – Enhance customer satisfaction through automated, data‑driven service experiences enabled by Salesforce Service Cloud and Mastek’s delivery excellence.
- Experience Cloud – Create unified digital experiences and strengthen engagement across stakeholders using the Salesforce Customer 360 platform.
- Marketing Cloud – Drive impactful marketing outcomes with personalised, omnichannel campaigns powered by Salesforce’s advanced tools and Mastek’s strategic integration.
- Commerce Cloud – Enable scalable, seamless digital commerce with robust, future‑ready solutions tailored to meet changing customer expectations.
- Industry Cloud – Unlock targeted business value with industry‑specific Salesforce implementations that address unique sector challenges and opportunities.
- MuleSoft – Modernise IT infrastructure and enhance interoperability through strategic integration of MuleSoft APIs and Mastek’s system connectivity expertise.
- Tableau – Transform complex data into clear, actionable insights with our advanced data visualisation capabilities using Salesforce Tableau.
- Data Cloud – Unify data across touchpoints with AI‑powered Salesforce Data Cloud solutions, enabling real‑time insights and efficient decision‑making.
- Agentforce – Strengthen customer engagement with intelligent automation and AI‑driven interactions through Mastek’s expertise.
Case Study:
Modernising Mission‑Critical Operations for DEMA with Salesforce
Client: Department of Emergency and Military Affairs (DEMA), Arizona
Sector: Public Sector
Solution: Salesforce Lightning Platform, Service Cloud, Community Cloud, Government Cloud
Overview
The Arizona Department of Emergency and Military Affairs (DEMA) delivers vital military and emergency services through the National Guard and Emergency Management Divisions. However, DEMA’s legacy system was outdated, difficult to upgrade, and heavily manual, relying on physical forms for mission tracking and reimbursement processing.
Challenge
- Inability to upgrade or scale the legacy system
- Manual data entry and reimbursement processes
- Poor user experience and lack of real‑time access to mission data
Solution
DEMA partnered with MST Solutions (a Mastek Company) to implement a robust, cloud‑based Search and Rescue Incident Tracking System using Salesforce Lightning Platform, Service Cloud, and Community Cloud. The new platform enabled users to log mission data, track resource usage, and process reimbursement requests through a centralised Community Portal. Real‑time notifications, report generation, and role‑based access controls further enhanced operational visibility and data security.
Technologies Used
- Salesforce Lightning Platform
- Service Cloud
- Community Cloud
- Government Cloud
- DocuVault
- Rollup Helper
Results
- Enhanced operational efficiency and user experience.
- Seamless, secure access to mission data via any browser.
- Faster and more accurate reimbursement processing.
- Real‑time collaboration with partner agencies.
- Streamlined reporting for training and performance analysis.
By transitioning to a modern, web‑based platform, DEMA significantly improved system reliability, staff productivity, and data governance, strengthening its ability to respond to emergency missions with agility and precision.
Cloud Enhancement & Managed Services
Our Cloud Enhancement & Managed Services (CEMS) empowers enterprises to stay ahead in an ever‑evolving digital landscape. Focused on delivering stability, scalability, and strategic value, we ensure clients’ cloud ecosystem aligns seamlessly with their business goals.
Our organisation’s Managed Services portfolio is built on a business‑aligned strategy that ensures our offerings are tightly coupled with business‑driven SLAs. We provide a comprehensive Service Catalogue for Cloud Platform‑native development, supported by a robust DevOps and ITOps framework.
At the heart of our delivery is a Common Support Framework anchored in Core Service Governance‑featuring personalised engagement, standardised tooling, and reusable artifacts. Our Application Support model covers the full ITIL spectrum: incident, problem, event, and knowledge management, ensuring proactive and responsive operations.
We manage Update and Environment Management through structured vendor upgrades and patching cycles, minimising disruption while maintaining compliance. Enhancements are delivered via cloud‑native capabilities and DevOps pipelines, enabling continuous innovation. To accelerate business outcomes, we integrate Opkey for automated testing and VBA‑powered business dashboards, enhancing agility and decision‑making. Our flexible delivery model‑shared, dedicated, or hybrid — are tailored to client needs.
Our ITOps strategy is built around automation, observability, and AIOps, leveraging AI‑infused incident management driving faster resolution and predictive insights. This intelligent operations layer ensures high availability, performance, and cost efficiency across the Cloud ecosystem.
Together, these capabilities create a resilient, scalable, and innovation‑driven managed services model that empowers our clients to focus on business growth while we manage the complexity of their cloud environments.
With Mastek as an iterative cloud partner, organisations gain:
- Seamless maintenance and enhancement of cloud environment.
- Strategic optimisation for long‑term business outcomes.
- A reliable partner focused on maximising operational efficiency.
Delivering What Matters
99%
Service Availability
8%
Reduction in Maintenance Costs
100%
SLA Compliance
95%
Customer Satisfaction
50%
Reduction in Operational Costs
17%
Decrease in Incidents & Service Requests
Case Study:
Upscale Casual Dining Chain Saves 400+ Man‑Hours Monthly with Mastek’s Managed Services
Client Overview
A leading full‑service winery and modern casual dining chain in North America, operating across 45+ locations.
Business Challenge
The client aimed to enhance their Oracle Cloud ERP and EPM environments while ensuring ongoing support, performance optimisation, and cost efficiency. They needed a partner to manage their cloud infrastructure and enable continuous improvement.
Why Mastek
Mastek was chosen for its proven CEMS capabilities, Oracle partnership, and deep expertise in managing complex cloud environments.
Our Solution
Mastek implemented a comprehensive Cloud Enhancement & Managed Services (CEMS) solution:
- Established CSI governance and daily health checks.
- Streamlined metadata updates and database management.
- Automated OIC integrations and invoice coding.
- Strengthened release management and proactive monitoring.
Business Impact
- 400+ man‑hours saved monthly through automation
- Zero performance/ memory errors post OIC stabilisation
- Improved forecasting of quarterly functional releases
- ~30% IT cost savings
- Real‑time insights for accurate financial reporting
Outcome
The client now operates on a resilient, future‑ready cloud infrastructure, freeing up internal resources, reducing costs, and accelerating strategic growth.
Key Partnerships
Leading with AI Through
Strategic Partnerships
In a rapidly evolving digital landscape, no transformation journey is complete without the right ecosystem. At Mastek, we’ve cultivated deep, strategic alliances with the world’s leading technology providers, enabling us to deliver solutions that are scalable, future‑ready, and tailored to the unique needs of each industry.
Our collaborative approach ensures that our clients benefit from the combined power of innovation, domain expertise, and proven delivery excellence.
A High‑Impact Partner Ecosystem
To help enterprises thrive amidst constant disruption, we’ve built a rich network of partnerships across cloud, data, automation, and enterprise applications. These alliances are more than just technical collaborations‑they’re catalysts for business innovation across various sectors, including Healthcare & Life Sciences, BFSI, Retail, Manufacturing, and the Public Sector.
Strategic Alliances – Trusted. Proven. Transformative.
A globally acclaimed and award‑winning Oracle partner, Mastek brings end‑to‑end
expertise across Oracle Cloud ERP, EPM, HCM, SCM, and CX. With over 2,000 Oracle‑certified
consultants and 1,500+ successful implementations, we help organisations modernise their
operations and accelerate
value realisation.
As an AWS Advanced Consulting Partner, Mastek is trusted to deliver mission‑critical programmes at scale, especially in the public sector. We help clients leverage AWS to build secure, scalable, and resilient digital platforms that meet evolving regulatory and business demands.
As a Summit‑level Salesforce integration partner, Mastek enables clients to transform customer experiences with intelligent, multi‑cloud solutions. Our expertise in CRM, marketing automation, and platform integration helps businesses unlock deeper customer engagement and drive revenue growth.
With over two decades of transformation experience, Mastek offers unique value as a Microsoft partner across Business Applications, Data, and AI. Our Microsoft‑powered solutions are helping clients in BFSI, Healthcare, and Government sectors drive agility, compliance, and insight‑led decision‑making.
In partnership with Snowflake, Mastek enables clients to unify siloed data, drive real‑time analytics, and power data‑driven decision‑making. Our solutions unlock the full potential of the Snowflake Data Cloud for faster, more reliable business insights.
As a UiPath Services Network (USN)‑certified partner, Mastek develops intelligent
automation solutions that digitise repetitive processes, improve accuracy, and accelerate
ROI. From finance to supply chain, our automation‑first approach is reshaping
operations
across industries.
Our alliance with ServiceNow enables us to deliver modern workflow solutions that re‑imagine enterprise operations. By digitising processes and enhancing employee and customer experiences, we help build smarter, more connected workplaces.
Co‑Innovating for a Digital Future
These partnerships don’t just expand our capabilities— they amplify our clients’ potential. Together, we’re enabling enterprises to adapt faster, operate smarter, and lead confidently in the digital era.
Impact That Spans Industries
Public Sector:
Strengthening mission‑critical systems with secure cloud infrastructure and citizen‑centric platforms
Healthcare & Life Sciences:
Driving data‑driven clinical and operational decisions through advanced analytics
Retail:
Enhancing customer engagement and omnichannel experiences through integrated cloud solutions
BFSI:
Enabling real‑time compliance, agile finance transformation, and intelligent automation
Manufacturing:
Improving efficiency and agility through intelligent ERP and scalable data platforms