AI‑Infused Delivery and Intelligent Tooling
Mastek made significant strides in embedding AI across delivery functions to accelerate project velocity, reduce manual effort, and unlock measurable business value:
Adopt ai. Methodology:
A structured approach to implementing AI across Oracle Fusion and other enterprise platforms, enabled by the AI Enabler platform, housing over 550+ reusable prompts, efficiency trackers, and implementation accelerators.
Proprietary AI Toolkits:
- AI Amigo: A GenAI‑powered assistant integrated with Microsoft Teams, supporting 80+ use cases across the software development lifecycle (SDLC).
- AI ITSM Agent: Delivered a 40% reduction in manual effort for Oracle CAMS support services.
- CodeSketch: Enabled automatic script generation for data engineering, reducing turnaround times significantly.
Outcomes: Improved delivery team productivity by 30% and delivered USD 300,000 in annual cost savings for a global manufacturing client through AI‑led process automation.
Sector‑Specific AI Impact
We deployed contextual, domain‑led AI solutions that created measurable business impact across industries:
- Healthcare: Used GenAI to automate patient data handling and streamline insurance verification processes.
- Manufacturing: Combined RPA with Azure OpenAI to optimise financial workflows and reporting.
- HR Services: Enhanced responsiveness and case resolution through Salesforce Agent Assist, powered by AI.
Strategic Technology Milestones
FY25 marked significant recognition and expansion in platform capabilities:
- Connected Enterprise Services: Recognised by IDC for seamlessly integrating IoT and AI, gaining traction across global markets.
- Multi‑Cloud Innovation: Delivered sector‑specific optimisation using Azure (Copilot, GPU AI), AWS (Public Sector), and GCP (IoT).
- Elevate Platform: Enabled AI‑led digital maturity assessments and business outcome tracking to power enterprise transformation.
Talent Development & Ecosystem Expansion
To fuel innovation at scale, Mastek invested in talent readiness and ecosystem collaborations:
- AI Academy: Equipped over 3,600+ employees with AI capabilities, supported by hands‑on hackathons and global tech partnerships (Microsoft, AWS).
- R&D Collaborations: Filed patents including a Scrum Meeting Analyser and co‑developed an AI‑led capstone education model with SP Jain University.
Responsible AI and Governance
Innovation at Mastek is governed by a strong commitment to ethics, trust, and accountability:
- Implemented Zero Trust Architecture: Deployed DevSecOps for secure AI deployments.
- Introduced Internal, Responsible AI Policies: Reviewed rigorously by legal and risk teams to ensure alignment with global standards.
Looking Ahead
Mastek will continue to scale its Generative AI and Connected Enterprise capabilities while investing in vertical‑specific AI models and agentic systems, ushering in the next wave of business transformation.
FY25 was a year of turning possibilities into performance. Mastek’s innovation strategy delivered real‑world results, enhancing speed, strengthening client trust, and creating enterprise value. As we move forward, our commitment remains unchanged: to be at the forefront of meaningful innovation that drives business and societal progress.