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Their story

The NHS needed to look at the multiple systems that feed data into the Referral to Treatment (RTT) pathway to enable Trusts to identify issues and report accurately.

Integrating data for a single source of truth with the NHS

Chief Data Officers need to use data as a driver of enterprise value creation. The foundation for this is accurate, meaningful data which can be easily accessed from a single source of truth.

Data can only reach its potential when it is compliant, integrated and part of a clear organisational vision with a data-driven orientation.

We have already helped our clients to :

  • Integrate multiple data sources 
  • Balance strategic and tactical goals
  • Build a data-driven organisation
  • Understand information ethics and compliance

The NHS asked us to help them to deliver some key goals: to improve the data integration of RTT from Discovery to Alpha to Government Digital Service Standards (GDS). Their RTT service is now providing a higher quality of data with a single source of truth. 

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Integratating multiple data sources for the NHS

Data can help you to measure performance against official standards.

We helped the NHS Referral to Treatment (RTT) to measure performance against the operational standard—that more than 92% of patients on incomplete RTT pathways should not have been waiting more than 18 weeks from referral.



The Problem

  • The existing service was experiencing multiple errors in RTT data due to systemic issues, as well as dependency on manual interventions
  • It was important to run Discovery to help Trusts to report more accurately on the 18 week target 
  • The requirement to provide a single source of truth meant that multiple systems that fed data into the RTT pathway for patients needed to be unified
  • It was critical to enhance the patient access journey for clinicians ​and to reduce the administrative burden of accessing multiple systems 
  • The need to comply with the Trust system Support Model (TSSM)

The Solution

  • Creating wireframes for a patient timeline view and reports views during discovery
  • Running discovery workshops with users to understand the process flow and pain areas
  • Identifying data quality issues in Alpha and implementing reports to highlight errors and automating data correction using algorithms

The Outcome

  • Delivered a successfully Discovery and Alpha to GDS standards
  • Maintained documentation of work to futureproof the service
  • Introduced and optimised Agile

The main reason for choosing Mastek was “the cultural fit” and the fact that “we could do business with you guys."