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How to deliver gold-standard public services in uncertain times






Imperial War Museum, London

When: Tuesday 16th July 2019, 05:00pm

- 07:00pm

Aimed at: Senior leaders, by invitation only

In the face of uncertainty, how can you deliver gold-standard products and services to customers? Come to this exclusive event for senior leaders to hear how the Home Office did just that.

Join Natalie Jones, EU Exit Delivery Lead, and Ann Walker, Head of Operations, DDaT, for this free roundtable event, where you will:

  • gain insights, advice and best practice techniques on how to manage programmes in contexts of significant uncertainty
  • discover how to shape Operations in order to meet these fast-paced opportunities
  • learn how to balance agility and control and bring stakeholders along with you

Natalie and Ann will share their story of the development of a smartphone app for the EU Settlement Scheme, which went live on 30 March. EU Exit was the driver, but rather than be impeded by continuing uncertainty, the Home Office seized the opportunity to redesign the service completely.

Request an invitation

To request an invitation to this exclusive round-table for senior leaders in Government, please complete the form below.