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How to deliver gold-standard public services in uncertain times
Imperial War Museum, London
When: Tuesday 16th July 2019, 05:00pm
Aimed at: Senior leaders, by invitation only
In the face of uncertainty, how can you deliver gold-standard products and services to customers? Come to this exclusive event for senior leaders to hear how the Home Office did just that.
Join Natalie Jones, EU Exit Delivery Lead, and Ann Walker, Head of Operations, DDaT, for this free roundtable event, where you will:
- gain insights, advice and best practice techniques on how to manage programmes in contexts of significant uncertainty
- discover how to shape Operations in order to meet these fast-paced opportunities
- learn how to balance agility and control and bring stakeholders along with you
Natalie and Ann will share their story of the development of a smartphone app for the EU Settlement Scheme, which went live on 30 March. EU Exit was the driver, but rather than be impeded by continuing uncertainty, the Home Office seized the opportunity to redesign the service completely.
Request an invitation
To request an invitation to this exclusive round-table for senior leaders in Government, please complete the form below.