Skip to main content
A lady working on a tablet background image

Case study (India)


The Department aimed at providing efficient, fast and cost effective services to the dealers through e-Governance initiatives. One of such initiatives is the e-services.

Client insight

Commercial Tax Department (CTD) of Orissa State (India) is a major tax directorate, under the administrative control of the “Finance Department”

The challenge

The Challenge

  • No easy access to information
  • Dealers had to visit local circle office and wait in long queues for availing the department services
  • Identifying defaulters, which impacted revenue collection
  • More time spent at state border entry/exit check gates leading to traffic delays
The solution

The Solution

  • e-Waybill and e-Transit pass barcode integration
  • A distributed back-end application - centralized and made accessible from CTD Head office
  • Application and services componentised to easily integrated with each other.
The result

What we delivered

  • Reduced the time spent by department officers on operational issues by 50%
  • e-payment facility resulted in savings of approximate INR 300 Crore of demand draft and bank charges and INR 1 of late fee paid by dealers collectively annually.


How can we help your organisation?

91 22 67224200

+44 (0) 1189 035 700


How will we use the information about you?

When you complete this form and submit your details, you are trusting us with your personal data. Our Privacy Notice informs you of what personal data we collect, why we collect it, and of your rights in relation to your data. By pressing submit, you indicate that you have read and accepted the terms of our Privacy Notice and that you consent to our processing of your personal data as described in the Privacy Notice.