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Case study


The Department aimed at providing efficient, fast and cost effective services to the dealers through e-Governance initiatives. One of such initiatives is the e-services.

Client insight

Commercial Tax Department (CTD) of Orissa State (India) is a major tax directorate, under the administrative control of the “Finance Department”

The challenge

The Challenge

  • No easy access to information
  • Dealers had to visit local circle office and wait in long queues for availing the department services
  • Identifying defaulters, which impacted revenue collection
  • More time spent at state border entry/exit check gates leading to traffic delays
The solution

The Solution

  • e-Waybill and e-Transit pass barcode integration
  • A distributed back-end application - centralized and made accessible from CTD Head office
  • Application and services componentised to easily integrated with each other.
The result

What we delivered

  • Reduced the time spent by department officers on operational issues by 50%
  • e-payment facility resulted in savings of approximate INR 300 Crore of demand draft and bank charges and INR 1 of late fee paid by dealers collectively annually.


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