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Our latest expert insights and customer success stories.

Case Study

Service design to‚Äč optimise experience

Service design and discovery closes the gap between technical expertise and usability to create services that meets users’ needs.

The world has changed dramatically—user-centric software dominates the marketplace and people have higher expectations of user interface design. 

Our service design and GDS specialists are bridging this gap by helping our clients to:

  • Develop services that can be used first time by all
  • Meet Government Digital Service Standards (GDS)
  • Optimise features for user needs and quality
  • Leverage Agile to deliver right fit solutions

Our client, the Department for Work and Pensions needed to replace their jobs board website (Universal Jobmatch) because it was expensive to run and was difficult for users to set up and use. They asked our consultant to ensure that their service met National Minimum Wage standards, Welsh language compliance and accessibility requirements.

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