Resources

Our latest expert insights and customer success stories.

Whitepaper

How to optimise NHS services with digital service design

According to TechMarketView’s December 2021 forecast, 51 percent of NHS technology spending will be on new digital projects or services by 2024. If the NHS embraces this digital transformation, it can achieve better outcomes across the board. For example, with the right technology, Integrated Care Systems (ICS) can drive better and more consolidated digital services for their areas.

Digital services are everywhere—from online forms to cloud file storage. They serve us by increasing our access to information, streamlining processes and automatically scaling to better meet demand.

With population health management as one of the strategic aims of the NHS, strong digital service design can help ensure that the hardest people to help are not left behind.

With that in mind, what goes into designing and optimising effective digital services?

Let’s take a deeper look

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Whitepaper

Supply Chain Visibility is Business-critical in the On-demand Economy

Supply Chain Visibility is Business-critical in the On-demand Economy

Supply chain visibility, also known as Real-Time Transportation Visibility (RTTVP), is a top priority for retailers. RTTVP gives retailers end-to-end supply chain visibility through real-time insights into their orders and shipments.

These platforms are crucial because a limited supply chain can severely impact revenue and brand reputation. For example, in 2022, Old Navy (owned by Gap Inc.) reported that shipping delays left the company with excess products that consumers did not want to buy.

In response, Gap CEO Sonia Syngal said, "Reverting to a longer inventory push model not only diluted economic value but meant we were defining customer trends too early in the process and were unable to chase into the right fashion choices closer in."

This shows that consumers’ purchasing decisions are directly linked to product availability at a specific point in time – retailers cannot ignore the economic consequences of supply chain failure.

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Whitepaper

The Growing Significance and Impact of B2B E-commerce in Manufacturing and Hi-Tech Sectors

Is it the right time to include B2B e-commerce platforms in the IT infrastructure?

This is one of the most common questions for the business leaders of manufacturing and hi-tech companies. The retail industry has started leveraging from capabilities of digital commerce platforms but the manufacturing and hi-tech are yet to hop on this bandwagon. The numerous moving parts of the manufacturing and the hi-tech sectors are one of the main reasons for the delay in experimenting with digital commerce.

In the whitepaper titled Bringing a Thought-provoking Approach to Manufacturing and Hi-Tech B2B Digital Experiences and E-commerce Opportunities, we have identified the reasons for the changing customer expectations and how manufacturing and hi-tech industries can leverage B2B e-commerce platforms to fulfill them. It also defines the digital commerce adoption strategies for businesses to include customer-centricity in their operations and drive omnichannel experiences.

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Whitepaper

The Role of Composable Commerce in Digital Commerce Transformation

Create Future-proof Digital Commerce Experiences with Headless Commerce Approach

The noticeable changes in the buyer's habits over the years have proved the fact that there is a link between content and commerce that can't be ignored. The legacy platforms built on a cookie-cutter approach are not compatible to suit the modern customers' need for hyper-personalization in every interaction they have with the seller. This was one of the reasons for the inception of the headless commerce approach that enables businesses to customize experiences based on their clients' preferences without making major changes to the back-end of the applications.

Our whitepaper, "The Role of Composable Commerce in Digital Commerce Transformation" dives deep into every nuance of the composable commerce approach and how adopting it enables businesses to create consistent omnichannel experiences. The parameters mentioned in the guide enable business leaders to create a composable commerce adoption strategy that aligns with their day-to-day processes.

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Whitepaper

Data privacy: anonymisation and pseudonymisation

Privacy. It’s a hot topic and it’s going to get hotter.

With the exponential growth of data, privacy law changes and the advent of complex technologies that are making it easier to collect and process consumer information, data privacy has become a critical commercial issue.

The need to comply with stringent regulations coupled with the risk of having to shoulder hefty fines for non-compliance is forcing business enterprises and public agencies to invest in IT solutions that are designed to enhance the security and privacy of the data they hold while still allowing them to process such data as they see fit within the bounds of existing regulatory directives.

Data anonymisation and pseudonymisation have come to the forefront as viable technological measures that can significantly ease concerns on data privacy and protection.

Our whitepaper, The role of anonymisation and pseudonymisation in data privacy, defines these measures and looks at them in the light of evolving EU regulations. It also examines anonymisation in the context of test data masking and transferring to cloud services, and we provide an illustrative case study of these technical measures in practice.

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Whitepaper

Digital Transformation: convert strategy into results

Enterprises pursuing their digital strategies need to integrate the new technologies they are exploiting in order to convert strategy into results.

A digital target operating model will help to overcome the operational roadblocks that cause transformation project failure.

Digital transformation is an ongoing process. It necessitates a re-imagination of the digital ecosystem. A one-size-fits-all model does not work. Equally important is a commitment across the business to focus on customer-driven business strategies, instead of merely on revenue gains.

We recommend six actionable building blocks to help businesses drive results through customer-focused strategies using an integrated digital target operating model.

In our whitepaper, Digital Transformation: Convert strategy into results with a digital target operating model, we discuss:

  • The six building blocks to achieve end-to-end transformation
  • Why the customer should be at the core of your strategy
  • Ways to capitalise on different business models
  • How to make transformation a continuous, incremental process

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Whitepaper

Data virtualisation: a brief guide

CIOs must contain costs and respond quickly to business needs with robust decision support systems.

Very often, this requires harnessing a vast array of structured and unstructured data – data which will have proliferated exponentially in recent years, with minimal governance.

One solution adopted in some organisations is to invest in a parallel business intelligence (BI) system, one that sits outside of all of the complexity. However, parallel BI systems actually introduce a whole new range of challenges and eat up investment.

The best solution is data virtualisation, the versatile "Swiss knife" in the enterprise data tool box. With data virtualisation, you can unlock value without increasing resources, processes or technology investments – no complex transformation is required to deliver results.

Our whitepaper, Data Virtualisation: a brief guide to a swift and simplified view of complex data, provides you with:

  • a summary of data virtualisation and how it works
  • an overview of when data virtualisation is viable and when it isn't
  • the use case for a flexible analytics solution
  • a summary of other considerations with data virtualisation

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Whitepaper

Optimising mobile app accessibility

People with visual impairments and other disabilities continue to face barriers to mobile use.

Accessibility testing of mobile applications should be a priority for businesses, to ensure that mobile services are easily available to all, including those with disabilities.

This is just good business sense, ensuring your products and services reach the widest potential market. But in addition, accessibility testing will enable you to fulfil legal compliance and demonstrate corporate social responsibility, serving to enhance your brand image with customers.

In this whitepaper, we set out the main mobile accessibility requirements of differently abled users and the solutions that will help your organisation to meet those needs. We explore considerations around mobile accessibility testing and describe Mastek's best-practice approach. And we describe our approach to assistive feature testing of mobile apps using the native assistive features of the three most-used operating systems.

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Whitepaper

The DevOps Pathfinder

It is rare nowadays for an organisation not to have adopted any DevOps technologies or practices.

Whether you are contemplating a major DevOps transformation or a modest improvement to your current software delivery pipeline, you should assess where you stand, how far you have already progressed and what challenges remain.

Without that perspective, you are at risk of progress being sabotaged by unacknowledged technical debt and poor prioritisation.

There are common stages to DevOps transformations and we have mapped these out in our whitepaper, The DevOps Pathfinder. You can use it to self-assess, comparing the challenges and goals of each stage to your own experience. It also provides practical guidance on the steps you can take to progress towards the level of DevOps maturity that's right for your organisation.

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Video

Data Virtualisation explained

Within a typical large enterprise, different systems, data stores and data structures will have developed organically over time, presenting a significant challenge to harnessing that data to provide actionable insights and drive evidence-based decision making.
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Video

Specsavers Transforming testing into a strategic function

Specsavers was keen to raise the strategic importance of IT testing in the business. It wanted to transform testing into an all-encompassing integrated function and not just a project-based activity.
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Video

Manheim: unlocking legacy to accelerate car sales

Digital transformation is revolutionising the business landscape, making rapid customer responsiveness a key differentiator.
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