The NHS is the Government-funded medical and health care services that everyone living in the UK can use without being asked to pay the full cost of the service.
The existing service was experiencing multiple errors in RTT data due to systemic issues, as well as dependency on manual interventions
It was important to run Discovery to help Trusts to report more accurately on the 18 week target
The requirement to provide a single source of truth meant that multiple systems that fed data into the RTT pathway for patients needed to be unified
It was critical to enhance the patient access journey for clinicians and to reduce the administrative burden of accessing multiple systems
The need to comply with the Trust system Support Model (TSSM)
Creating wireframes for a patient timeline view and reports views during discovery
Running discovery workshops with users to understand the process flow and pain areas
Identifying data quality issues in Alpha and implementing reports to highlight errors and automating data correction using algorithms
Delivered a successfully Discovery and Alpha to GDS standards
Maintained documentation of work to futureproof the service
Introduced and optimised Agile
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