Service design and discovery closes the gap between technical expertise and usability to create services that meets users’ needs.
The world has changed dramatically—user-centric software dominates the marketplace and people have higher expectations of user interface design.
Our service design and GDS specialists are bridging this gap by helping our clients to:
Our client, the Department for Work and Pensions needed to replace their jobs board website (Universal Jobmatch) because it was expensive to run and was difficult for users to set up and use. They asked our consultant to ensure that their service met National Minimum Wage standards, Welsh language compliance and accessibility requirements.
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.