Elevate Your Business with Salesforce Customer 360

Unleash the Potential of the World's Leading CRM Solution

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Discover the power of tailored Salesforce CRM solutions with Mastek

Technology has forever changed the way consumers expect to interact with brands, products, and services. It’s no longer just about the product or service, but also the overall experience it delivers. This is true across nearly every industry imaginable, from retail to healthcare to finance to higher education and beyond. But not every CRM is created equal, nor are the consultants who can help you maximize their usage.

Salesforce’s powerful, integrated CRM platform – Customer 360 – empowers enterprises to construct a unified customer profile accessible to all divisions, encompassing sales, marketing, and customer service – driving better collaboration between business units, optimizing efficiency, and delivering the kind of customer experience that consumers today demand. What’s more, Customer 360 and its suite of industry-first, fully customizable solutions make it a powerful tool across industries.

Customer 360 brings together customer relationship management, operations, IT, and AI analytics into a unified system, designed with your business needs in mind. With Customer 360, every member of your team gains access to customer data, enabling them to make better-informed decisions, respond promptly to your needs, and even anticipate exciting new opportunities.

As a summit level Salesforce consultant with a 5 out of 5 customer satisfaction rating, we're committed to crafting a unique, holistic Customer 360 experience that's centered around you. We are not just customer-centric; we are "customer-experience obsessed." Every interaction matters, and we specialize in creating experiences that resonate. Our solutions are meticulously designed for each customer segment, allowing you to connect with your clients and prospects like never before.

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Success Stories

Changing markets demand a change in meeting your customers’ needs. We take the time to listen, understand and build a solution just for you.

Leading Semiconductor Company Supercharges Lead and Case Management Process

This Fortune 500 company is a leading supplier of semiconductor-based solutions. Headquartered in the American Southwest, the company produces a comprehensive range of intelligent power and sensing technologies.

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Housing and Community Development Department

This state’s Housing and Community Development Department helps to ensure safe, affordable housing for veterans, seniors, young families, farm workers, tribes, people with disabilities, and those experiencing homelessness.

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How One Of America's Largest Employers Revolutionized Its Hiring Process

Headquartered in Phoenix, Arizona, Banner Health is one of the largest nonprofit healthcare systems in the United States.

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Partnership Offerings

Unified Customer Profile

Creates a centralized, single view of each customer enabling organizations to understand customers better, tailor their interactions, and provide personalized experiences.

Data Integration

Allows seamless integration of data from multiple systems and sources, ensuring that all customer information is up-to-date and synchronized.

Cross-Channel Engagement

Enables businesses to engage with customers across various communication channels like email, social media, mobile apps, and chat.

AI and Analytics

Artificial intelligence and analytics tools to drive predictive analytics, automate tasks through AI-driven processes, and enhance customer service and marketing strategies.

Privacy and Compliance

Provides essential features to help organizations comply with laws via data protection measures and consent management tools, ensuring that customer data is handled with care and in accordance with regulations.



5 Key Steps to a Successful CRM Implementation

Investing in customer relationship management (CRM) software can enable intelligent engagement and help you grow your business,

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How to Build Connected Customer Experiences with MuleSoft

The data needed to create a personalized experience is there, but it’s spread across numerous platforms making it difficult.

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So You’ve Implemented Salesforce, Now What?

According to Gartner, global IT spending is projected to reach close to $3.8 trillion in 2019, a 3.2% increase from 2018.

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Discover how we can help you unlock the full potential of Salesforce Customer 360.

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