OUR WORK

Dubai Duty Free

Rescued an Oracle Commerce Cloud implementation

Since opening in 1983, Dubai Duty Free has grown into one of the biggest travel retail operators in the world. 

With large retail spaces at Dubai International airport and Al Maktoum International airport, the company celebrated over two billion dollars in sales in 2018.

After a failed migration to Oracle Commerce Cloud with another vendor led to an 80% drop in sales, Dubai Duty Free turned to Mastek to get operations flowing once again.

We sprang into action on the project, quickly resolving the critical issues impacting site stability and pushing several updates to bolster performance. To prevent future issues, we integrated continuous site monitoring and automated alerts for drop-offs in performance.

Our work stabilized the Dubai Duty Free site within three weeks of handover, resulting in significant improvements to site performance and the recovery of lost revenue.

With operations back on track, we were able to move on to strategic integrations with Responsys and Oracle Retail Customer Engagement to further enhance the user experience.

Technologies
/ Oracle Commerce Cloud

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