Retail Banking
Deliver seamless, digital-first banking experiences that improve customer acquisition, engagement, servicing, and retention while modernizing operations and reducing legacy complexity.
Trusted by 165+ financial institutions globally, Mastek helps banks, lenders, wealth managers, and payments organizations modernize customer onboarding, lending, compliance, payments, and data ecosystems through AI, cloud, and intelligent automation. Delivering up to 13X faster analytics, commercial onboarding reduced from 40+ days to a few days, and up to 24% lower infrastructure costs.
Global Financial Services Customers
North American Cloud Customers
Contract Processing Through Agentic AI
Days to Days Commercial Customer Onboarding Acceleration for a Top-4 US Bank
Modernize customer experiences with mobile-first, omnichannel banking platforms that deliver seamless onboarding, self-service servicing, real-time engagement, and personalized financial experiences — without requiring full core replacement.
Use AI-driven insights, conversational banking, and personalization engines to improve customer acquisition, deepen relationships, increase wallet share, and deliver proactive financial guidance at scale.
Accelerate modernization through API-led integration, domain carve-outs, cloud-native architectures, and composable banking services that reduce dependency on legacy cores while enabling faster innovation.
Transform banking operations with intelligent automation, AI copilots, document processing, and workflow orchestration to reduce manual effort, improve turnaround times, and enhance operational efficiency.
Modernize payment infrastructure to support ISO20022 readiness, real-time payments, richer data exchange, and improved interoperability across domestic and cross-border payment ecosystems.
Enable next-generation treasury and liquidity solutions through tokenized deposits, programmable payments, and digital asset-enabled banking models that create new commercial revenue opportunities.
Digitize and streamline commercial lending journeys with AI-assisted underwriting, automated spreading, workflow orchestration, and enhanced credit decisioning to accelerate loan origination and servicing.
Deliver a connected commercial banking experience by unifying customer, treasury, lending, and servicing data to provide relationship managers with actionable client intelligence and next-best actions.
Deploy AI agents and intelligent orchestration to automate high-friction commercial banking workflows, improve operational scalability, and enhance employee productivity across onboarding, servicing, and operations.
Deliver hyper-personalized wealth experiences using AI-driven client insights, tailored investment recommendations, and proactive engagement strategies that improve client retention and advisor effectiveness.
Enable scalable advisory services through integrated digital and human-led engagement models that combine self-service wealth capabilities with personalized advisor interactions.
Modernize wealth data ecosystems by unifying portfolio, household, CRM, and market data into intelligent platforms that support advanced analytics, personalization, and operational agility.
Empower advisors with AI copilots that automate meeting preparation, summarize client interactions, generate recommendations, and reduce administrative overhead to increase advisor capacity.
Automate surveillance, suitability monitoring, reporting, and policy enforcement to reduce compliance burden while improving governance, audit readiness, and regulatory responsiveness.
Strengthen financial crime prevention with AI-powered transaction monitoring, intelligent identity verification, perpetual KYC, and advanced fraud analytics that improve detection while reducing false positives.
Simplify regulatory compliance through automated reporting, data lineage tracking, controls monitoring, and workflow-driven governance that improve accuracy and reduce manual effort.
Build scalable ESG reporting and governance capabilities that improve transparency, automate disclosures, and support evolving sustainability and regulatory requirements.
Establish responsible AI frameworks with model governance, explainability, risk controls, and compliance monitoring to enable secure, transparent, and regulator-ready AI adoption across the enterprise.
AI is rapidly redefining the future of Banking & Financial Services and levels the playing field for all market players regardless of size. Mastek enables financial institutions to transform how they leverage AI for driving revenue growth, increase operational efficiency and build greater resiliency, trust and compliance.
By combining AI, Digital Engineering, Data platforms, Oracle Business Applications, and Salesforce solutions, we help organizations modernize customer engagement, streamline enterprise operations, and build secure, compliant, and resilient financial ecosystems that drive measurable business outcomes.
Deliver seamless, digital-first banking experiences that improve customer acquisition, engagement, servicing, and retention while modernizing operations and reducing legacy complexity.
Transform commercial banking operations with intelligent payments, AI-assisted lending, streamlined onboarding, and connected client experiences that improve operational efficiency and revenue growth.
Empower advisors, personalize investor experiences, and modernize wealth platforms through AI-driven insights, advanced analytics, and unified data ecosystems.
Strengthen governance, improve regulatory readiness, and combat financial crime through intelligent automation, advanced analytics, and AI-enabled compliance operations.
Accelerate growth, improve efficiency, and strengthen compliance by embedding AI across banking operations.
See how leading banks, wealth managers, and financial institutions are accelerating growth, reducing costs, and modernizing operations through AI, cloud, data, and automation.
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Mastek combines leading cloud, data, AI, and enterprise platforms to help financial institutions modernize operations, accelerate innovation, and scale securely.
Mastek helps banks, lenders, wealth managers, and financial institutions accelerate growth, modernize operations, strengthen compliance, and deliver exceptional customer experiences through AI, cloud, data, and intelligent automation.
Financial institutions are under pressure to modernize operations, improve customer experiences, strengthen compliance, and drive growth. Mastek combines AI, automation, cloud, and data platforms to solve high-impact challenges across the financial services value chain.
| Challenge | AI-Led Solution | Business Impact |
|---|---|---|
|
Fragmented customer journeys &
limited personalization |
Banking Copilots & Customer Service AI | Improve engagement, retention, and wallet share |
|
Slow onboarding, lending &
servicing processes |
Agentic AI Workflows & Intelligent Document Processing |
Accelerate customer and loan journeys |
|
Legacy systems & data silos
|
AI Operating Fabric & Cloud Modernization | Improve agility, visibility, and scalability |
|
Manual operations &
rising costs |
AI Agents & Workflow Automation |
Increase productivity and reduce operational effort |
|
Fraud, AML
compliance complexity |
Risk Analytics & Compliance Automation | Strengthen detection and regulatory readiness |
|
AI adoption &
governance challenges |
AI Governance Frameworks | Enable secure, responsible AI at scale |
|
Advisor productivity limitations
|
Advisor Copilots & AI Insights |
Improve relationship management and client outcomes |
|
Growth, retention&
competitive pressure |
AI-Powered Customer Intelligence | Increase revenue opportunities and customer lifetime value |
Banking Copilots & Customer Service AI
Improve engagement, retention, and wallet share
Agentic AI Workflows & Intelligent Document Processing
Accelerate customer and loan journeys
AI Operating Fabric & Cloud Modernization
Improve agility, visibility, and scalability
AI Agents & Workflow Automation
Increase productivity and reduce operational effort
Risk Analytics & Compliance Automation
Strengthen detection and regulatory readiness
AI Governance Frameworks
Enable secure, responsible AI at scale
Advisor Copilots & AI Insights
Improve relationship management and client outcomes
AI-Powered Customer Intelligence
Increase revenue opportunities and customer lifetime value
Insights from Mastek leadership on enterprise AI, digital engineering, and platform transformation.
Partner with Mastek to modernize operations, unlock the value of AI, and deliver better customer, business, and operational outcomes across your organization.
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