Retail Banking
Deliver seamless, digital-first banking experiences that improve customer acquisition, engagement, servicing, and retention while modernizing operations and reducing legacy complexity.
Mastek Recognized as a Leader by Everest Group for AI-led Digital Transformation in the Mid-Market Segment.
Mastek wins the 2025 Oracle Regional Best in Class, Service Partner SaaS Applications, SCM Breakthrough Partner Award for EMEA at Oracle AI World!
Middle East Manufacturing Enters a New Digital Era - 62% of Manufacturers are now Investing in AI-driven Digital-first Strategies.
Mastek Recognized with the 'Voice of the Customer Honor – Value Excellence' Award at Everest Group Elevate Honors™ 2025.
AI Powered Transformation for Banking and Financial Services
Trusted by 165+ financial institutions globally, Mastek helps banks, lenders, wealth managers, and payments organizations modernize customer onboarding, lending, compliance, payments, and data ecosystems through AI, cloud, and intelligent automation. Delivering up to 13X faster analytics, commercial onboarding reduced from 40+ days to a few days, and up to 24% lower infrastructure costs.
Schedule a Financial Services Consultation
165+
Global Financial Services Customers
885+
North American Cloud Customers
60%
Contract Processing Through Agentic AI
40+
Days to Days Commercial Customer Onboarding Acceleration for a Top-4 US Bank
Digital Banking Modernization
Modernize customer experiences with mobile-first, omnichannel banking platforms that deliver seamless onboarding, self-service servicing, real-time engagement, and personalized financial experiences — without requiring full core replacement.
- Mobile-first Banking Platforms
- Unified customer experience layers
- Digital Customer Onboarding & Account Onboarding
AI-Powered Customer Engagement
Use AI-driven insights, conversational banking, and personalization engines to improve customer acquisition, deepen relationships, increase wallet share, and deliver proactive financial guidance at scale.
- AI copilots for servicing
- Conversational banking
- Personalized financial wellness engines
- Next-best-action recommendation engine
Core Modernization / Systems Carve-out
Accelerate modernization through API-led integration, domain carve-outs, cloud-native architectures, and composable banking services that reduce dependency on legacy cores while enabling faster innovation.
- API enablement
- Middleware modernization
- Event-driven architecture
- Incremental cloud migration
AI-Powered Workflow Automation
Transform banking operations with intelligent automation, AI copilots, document processing, and workflow orchestration to reduce manual effort, improve turnaround times, and enhance operational efficiency.
- Credit & Lending
- Customer Service & Support
- Payments & Transaction processing
- Collections & Delinquency
- Back office & Operations
Payment Modernization: ISO20022 Adoption & Enablement
Modernize payment infrastructure to support ISO20022 readiness, real-time payments, richer data exchange, and improved interoperability across domestic and cross-border payment ecosystems.
- ISO20022 Readiness Assessment
- Payments Modernization Program
- Modern Payments Data Strategy
- Enriched Treasury Services
- Payments-as-a-Service
Adopt Stablecoins & Tokenized Deposits for New Revenue Streams
Enable next-generation treasury and liquidity solutions through tokenized deposits, programmable payments, and digital asset-enabled banking models that create new commercial revenue opportunities.
Commercial Lending Transformation
Digitize and streamline commercial lending journeys with AI-assisted underwriting, automated spreading, workflow orchestration, and enhanced credit decisioning to accelerate loan origination and servicing.
- AI-assisted underwriting
- Modern Digital Customer Onboarding
- Digital credit workflows
- Automated spreading and covenant tracking
Unified Client Experience & Insights
Deliver a connected commercial banking experience by unifying customer, treasury, lending, and servicing data to provide relationship managers with actionable client intelligence and next-best actions.
- Commercial banking copilots
- AI-generated client insights
- Unified Client Data Platforms
- CRM Modernization
Agentic-Driven Workflow Modernization
Deploy AI agents and intelligent orchestration to automate high-friction commercial banking workflows, improve operational scalability, and enhance employee productivity across onboarding, servicing, and operations.
- Onboarding & KYC
- Loan Origination & Credit Package Preparation
- Covenant Monitoring & Portfolio Reviews
- Loan Servicing
Accelerate Growth with Wealth Experience Personalization
Deliver hyper-personalized wealth experiences using AI-driven client insights, tailored investment recommendations, and proactive engagement strategies that improve client retention and advisor effectiveness.
Hybrid Advisory Models
Enable scalable advisory services through integrated digital and human-led engagement models that combine self-service wealth capabilities with personalized advisor interactions.
Wealth Data Platforms Modernization
Modernize wealth data ecosystems by unifying portfolio, household, CRM, and market data into intelligent platforms that support advanced analytics, personalization, and operational agility.
Drive Advisor Productivity at Scale with Advisor Copilots
Empower advisors with AI copilots that automate meeting preparation, summarize client interactions, generate recommendations, and reduce administrative overhead to increase advisor capacity.
Compliance Automation
Automate surveillance, suitability monitoring, reporting, and policy enforcement to reduce compliance burden while improving governance, audit readiness, and regulatory responsiveness.
AML, Fraud & KYC Modernization
Strengthen financial crime prevention with AI-powered transaction monitoring, intelligent identity verification, perpetual KYC, and advanced fraud analytics that improve detection while reducing false positives.
Regulatory Reporting Automation
Simplify regulatory compliance through automated reporting, data lineage tracking, controls monitoring, and workflow-driven governance that improve accuracy and reduce manual effort.
ESG Compliance & Reporting Maturity
Build scalable ESG reporting and governance capabilities that improve transparency, automate disclosures, and support evolving sustainability and regulatory requirements.
AI Governance & Regulatory Compliance
Establish responsible AI frameworks with model governance, explainability, risk controls, and compliance monitoring to enable secure, transparent, and regulator-ready AI adoption across the enterprise.
Banking & Financial Services
AI is rapidly redefining the future of Banking & Financial Services and levels the playing field for all market players regardless of size. Mastek enables financial institutions to transform how they leverage AI for driving revenue growth, increase operational efficiency and build greater resiliency, trust and compliance.
By combining AI, Digital Engineering, Data platforms, Oracle Business Applications, and Salesforce solutions, we help organizations modernize customer engagement, streamline enterprise operations, and build secure, compliant, and resilient financial ecosystems that drive measurable business outcomes.
Corporate / Commercial Banking
Transform commercial banking operations with intelligent payments, AI-assisted lending, streamlined onboarding, and connected client experiences that improve operational efficiency and revenue growth.
Wealth Management
Empower advisors, personalize investor experiences, and modernize wealth platforms through AI-driven insights, advanced analytics, and unified data ecosystems.
Regulatory Compliance
Strengthen governance, improve regulatory readiness, and combat financial crime through intelligent automation, advanced analytics, and AI-enabled compliance operations.
AI Solutions for North American Financial Institutions
Accelerate growth, improve efficiency, and strengthen compliance by embedding AI across banking operations.
Automate onboarding, lending, KYC, payments, and servicing workflows to reduce manual effort and accelerate execution.
Equip bankers, advisors, and operations teams with AI-driven insights that improve productivity and decision-making.
Deliver personalized, always-on customer engagement through conversational banking and next-best-action recommendations.
Improve fraud detection, credit decisions, and risk management with predictive intelligence and real-time insights.
Streamline AML, KYC, regulatory reporting, and contract management with AI that enables up to 60% faster processing.
Scale AI responsibly with built-in governance, explainability, and regulatory controls.
Automate document extraction and review to accelerate lending, onboarding, and compliance workflows.
Connect systems, people, and AI to deliver outcomes such as 65% faster financial close cycles, 50% faster onboarding, and 30% fewer ERP processing errors.
BFSI Client Success Stories
See how leading banks, wealth managers, and financial institutions are accelerating growth, reducing costs, and modernizing operations through AI, cloud, data, and automation.
13X Faster Analytics Performance for a Leading Financial Institution
A large-scale data modernization program migrated legacy platforms to Snowflake in just 60 days, delivering 13X faster query performance and an 11% reduction in IT spend while enabling enterprise-wide analytics at scale.
Commercial Customer Onboarding Reduced from 40+ Days to Days
A Top-4 US Bank transformed its commercial onboarding process through workflow redesign and intelligent automation, significantly reducing onboarding timelines while improving straight-through processing and customer experience.
24% Lower Infrastructure Costs Through Cloud Modernization
A global investment management firm modernized its data estate on AWS, achieving a 24% reduction in IT spend, doubling analytics performance, and creating a scalable foundation for future growth.
75% Reduction in Operational Costs Through Data & AI Transformation
A multinational consumer finance organization unified global data through a centralized cloud platform, reducing monthly operating costs by 75% and accelerating reporting from 10 hours to just 30 minutes.
30% Faster Underwriting and 300% Business Growth
A specialist lender leveraged intelligent automation, cloud modernization, and CRM transformation to reduce underwriting time by 30% while supporting 300% loan book growth over five years.
50% Faster Financial Planning & Budgeting
A financial services organization modernized finance operations with Oracle Cloud, reducing budget preparation time by 50% and automating key financial processes to improve efficiency and governance.
Our Technology Ecosystems Accelerating Financial Services Innovation
Mastek combines leading cloud, data, AI, and enterprise platforms to help financial institutions modernize operations, accelerate innovation, and scale securely.
Meet Our Team
Prem Naveen
Global Head - Data Analytics
Saurabh Deshmukh
Vice President, Banking & Financial Services
Mehul Dhruva
Vice President, Banking & Financial Services
Sumit Gandhi
Practice Head - Enterprise AI & DE
Denisse Garza
Client Partner Executive, BFSI
Ratish Chandran
Client Partner - BFSI, GCC
Financial Services Segments We Serve
Mastek helps banks, lenders, wealth managers, and financial institutions accelerate growth, modernize operations, strengthen compliance, and deliver exceptional customer experiences through AI, cloud, data, and intelligent automation.
Solving Financial Services Challenges with AI-Led Digital Transformation
Financial institutions are under pressure to modernize operations, improve customer experiences, strengthen compliance, and drive growth. Mastek combines AI, automation, cloud, and data platforms to solve high-impact challenges across the financial services value chain.
| Challenge | AI-Led Solution | Business Impact |
|---|---|---|
|
Fragmented customer journeys &
limited personalization |
Banking Copilots & Customer Service AI | Improve engagement, retention, and wallet share |
|
Slow onboarding, lending &
servicing processes |
Agentic AI Workflows & Intelligent Document Processing |
Accelerate customer and loan journeys |
|
Legacy systems & data silos
|
AI Operating Fabric & Cloud Modernization | Improve agility, visibility, and scalability |
|
Manual operations &
rising costs |
AI Agents & Workflow Automation |
Increase productivity and reduce operational effort |
|
Fraud, AML
compliance complexity |
Risk Analytics & Compliance Automation | Strengthen detection and regulatory readiness |
|
AI adoption &
governance challenges |
AI Governance Frameworks | Enable secure, responsible AI at scale |
|
Advisor productivity limitations
|
Advisor Copilots & AI Insights |
Improve relationship management and client outcomes |
|
Growth, retention&
competitive pressure |
AI-Powered Customer Intelligence | Increase revenue opportunities and customer lifetime value |
Challenge
Fragmented customer journeys & limited personalization
AI-Led Solution
Banking Copilots & Customer Service AI
Business Impact
Improve engagement, retention, and wallet share
Challenge
Slow onboarding, lending & servicing processes
AI-Led Solution
Agentic AI Workflows & Intelligent Document Processing
Business Impact
Accelerate customer and loan journeys
Challenge
Legacy systems & data silos
AI-Led Solution
AI Operating Fabric & Cloud Modernization
Business Impact
Improve agility, visibility, and scalability
Challenge
Manual operations & rising costs
AI-Led Solution
AI Agents & Workflow Automation
Business Impact
Increase productivity and reduce operational effort
Challenge
Fraud, AML & compliance complexity
AI-Led Solution
Risk Analytics & Compliance Automation
Business Impact
Strengthen detection and regulatory readiness
Challenge
AI adoption & governance challenges
AI-Led Solution
AI Governance Frameworks
Business Impact
Enable secure, responsible AI at scale
Challenge
Advisor productivity limitations
AI-Led Solution
Advisor Copilots & AI Insights
Business Impact
Improve relationship management and client outcomes
Challenge
Growth, retention & competitive pressure
AI-Led Solution
AI-Powered Customer Intelligence
Business Impact
Increase revenue opportunities and customer lifetime value
FAQs
Mastek helps banks modernize legacy environments through API-led integration, cloud migration, core banking system modernization, data platform transformation, and intelligent automation. Our approach enables institutions to innovate faster while reducing dependency on aging technology stacks.
Mastek delivers AI-powered solutions, including banking copilots, agentic workflows, intelligent document processing, compliance automation, fraud analytics, customer service AI, advisor copilots, and enterprise AI governance frameworks.
AI in banking enables personalized financial experiences through conversational banking, next-best-action recommendations, customer insights, predictive analytics, and intelligent servicing that improve acquisition, retention, and wallet share.
Mastek helps financial institutions modernize payment ecosystems through ISO 20022 readiness, real-time payments enablement, payments data modernization, treasury transformation, and next-generation payment architectures.
Mastek enables wealth organizations to modernize client experiences through advisor copilots, wealth data platform modernization, AI-powered personalization, hybrid advisory models, and advanced analytics.
Yes. Mastek supports AML, fraud detection, KYC automation, regulatory reporting automation, ESG reporting, and AI governance initiatives using intelligent automation, analytics, and compliance-led frameworks.
Mastek delivers cloud and data transformation services across AWS, Microsoft Azure, Snowflake, Databricks, Redshift, Oracle, and other enterprise platforms to improve scalability, analytics, and operational efficiency.
Mastek embeds governance, explainability, risk controls, model monitoring, and compliance frameworks into every AI initiative to support secure, transparent, and regulator-ready AI adoption.
Mastek serves retail banking, commercial banking, wealth management, lending organizations, payments providers, credit unions, and financial institutions across North America.
Mastek uses value-based delivery frameworks, industry KPIs, analytics dashboards, and business outcome tracking to measure improvements in efficiency, customer experience, compliance, revenue growth, and operational performance.
Latest Insights
Insights from Mastek leadership on enterprise AI, digital engineering, and platform transformation.
Blog
Breaking Barriers: Here’s How AI Is Opening Doors to Financial Inclusion for the Unbanked
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