Slash Ticket Volumes
Automate resolution for 30-50% of Level 1 incidents, freeing up your human agents for complex issues.
Mastek Recognized as a Leader by Everest Group for AI-led Digital Transformation in the Mid-Market Segment.
Mastek wins the 2025 Oracle Regional Best in Class, Service Partner SaaS Applications, SCM Breakthrough Partner Award for EMEA at Oracle AI World!
Middle East Manufacturing Enters a New Digital Era - 62% of Manufacturers are now Investing in AI-driven Digital-first Strategies.
Mastek Recognized with the 'Voice of the Customer Honor – Value Excellence' Award at Everest Group Elevate Honors™ 2025.
Mastek AI for Managed Services Redefining Enterprise Support with Intelligence
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Overview
With Mastek AI (Gen AI by Mastek) AI, our Managed Services combine our flagship methodology Mastek’s ADOPT AI with our OPS.AI powered framework to transform how enterprises deliver support. From service-design to ongoing operations, we automate workflows, eliminate silos and deliver smarter, faster, and more resilient managed services.
Why Mastek AI for Managed Services
Accelerate Resolution Times
Achieve up to 40% improvement in Mean Time To Resolution (MTTR) with AI-driven diagnostics and solutions.
Provide 24/7 Intelligent Support
Offer round-the-clock assistance with LLM-powered automation, ensuring continuous service availability.
Enhance Customer Satisfaction
Deliver faster, more accurate, and proactive support, leading to improved SLA adherence and user experiences.
Proactively Prevent Issues
Detect anomalies and perform root cause analysis to address potential problems before they impact your operations.
Boost Service Desk Productivity
Empower agents with AI-driven insights, summaries, and knowledge, leading to higher first-time resolution rates.
OPS.AI: Core Capabilities
AI Service Desk Assistant
Provides instant resolutions for common queries and intelligent ticket summarization.
Enhanced Customer Support
AI-powered chatbots, personalized self-service portals, faster issue resolution.
Dynamic Knowledge Base Generation
Automatically creates and updates knowledge articles from incident data.
Content & Code Generation
Automating documentation, scripts, and configurations.
Proactive Monitoring & Alerting
Detects anomalies in real-time, enabling preemptive actions.
Customer Sentiment Analysis
Proactively transform subjective “customer sentiment” into actionable insights.
Smart Ticket Routing & Prioritization
Intelligently assigns and prioritizes tickets based on context and urgency.
Service Optimization & Improvement
Analyzing data to identify areas for process improvement, generating recommendations.
Intelligent Incident & Problem Management
Identifies patterns and clusters incidents for faster root cause analysis and resolution.
Measurable Business Outcomes
Ticket Handling Time
Up to 40% faster resolution
Reduced Ticket Volumes
Automates 30-50% of L1 issues
Operational Costs
25–50% reduction in Level 1 support costs
Faster Resolution
Up to 40% improvement in MTTR
SLA Compliance
Automates Improved by 20%+ through smarter triage
Knowledge Retention
100% documented fixes and actionable insights
Unlock Efficiency with Mastek AI for Managed Services
Technology Pillars
Our GenAI solutions seamlessly integrate with leading platforms, including
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Azure OpenAI + ServiceNow
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Amazon Q AI + ServiceNow
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Co-pilot
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Test Automation (Opkey/Playwright MCP)
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Hyperautomation
Technical Differentiators
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Fine-tuned Large Language Models optimized for IT operations
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Seamless integration with popular ITSM tools (ServiceNow, JIRA, Zendesk, Manage Engine etc.)
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Customizable AI models tailored to your specific business needs
Mastek’s next-generation AI-powered managed services enable enterprises to prevent incidents, reduce cost, and accelerate change through predictive insights and autonomous operations.
Explore Agentic Managed Services
AI Insights
Blog
Unraveling the AI Employment Paradox: Debunking the Predictions and Exploring the Real Impact
Frequently Asked Questions
We deliver an end-to-end AI service-management ecosystem - from L1 ticket automation and dynamic knowledge base generation to proactive monitoring, sentiment analytics and continuous optimization. Leveraging our Mastek’s ADOPT AI methodology and OPS.AI framework, we integrate multimodal, agentic AI across your service lifecycle.
Responsible AI is baked into every phase at Mastek AI – from governance to monitoring. Our guiding principles cover fairness, privacy, human oversight and operational resilience, aligned to global best practices and regulations.
Yes, Mastek AI for Managed-Services framework supports open-source or third-party LLMs, enabling you to retain data sovereignty, leverage existing investments and customise model behavior for your vertical needs.
Our managed-services model delivers continuous AI-powered operations – 24×7 assistance, anomaly detection, self-healing automation and performance monitoring – ensuring your service-ecosystem stays optimized and future-ready.
Start Your Intelligent Service Journey with Mastek AI
Unlock operational excellence and smarter service delivery through our Mastek’s ADOPT AI methodology and Gen AI-Managed-Services model.
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