Mastek AI for Managed Services Redefining Enterprise Support with Intelligence
Overview
With Mastek AI (Gen AI by Mastek) AI, our Managed Services combine our flagship methodology ADOPT AI with our OPS.AI powered framework to transform how enterprises deliver support. From service-design to ongoing operations, we automate workflows, eliminate silos and deliver smarter, faster, and more resilient managed services.
Why Mastek AI for Managed Services
Slash Ticket Volumes
Automate resolution for 30-50% of Level 1 incidents, freeing up your human agents for complex issues.
Enhance Customer Satisfaction
Deliver faster, more accurate, and proactive support, leading to improved SLA adherence and user experiences.
Accelerate Resolution Times
Achieve up to 40% improvement in Mean Time To Resolution (MTTR) with AI-driven diagnostics and solutions.
Proactively Prevent Issues
Detect anomalies and perform root cause analysis to address potential problems before they impact your operations.
Provide 24/7 Intelligent Support
Offer round-the-clock assistance with LLM-powered automation, ensuring continuous service availability.
Boost Service Desk Productivity
Empower agents with AI-driven insights, summaries, and knowledge, leading to higher first-time resolution rates.
OPS.AI: Core Capabilities
AI Service Desk Assistant
Provides instant resolutions for common queries and intelligent ticket summarization.
Enhanced Customer Support
AI-powered chatbots, personalized self-service portals, faster issue resolution.
Dynamic Knowledge Base Generation
Automatically creates and updates knowledge articles from incident data.
Content & Code Generation
Automating documentation, scripts, and configurations.
Proactive Monitoring & Alerting
Detects anomalies in real-time, enabling preemptive actions.
Customer Sentiment Analysis
Proactively transform subjective "customer sentiment" into actionable insights
Smart Ticket Routing & Prioritization
Intelligently assigns and prioritizes tickets based on context and urgency.
Service Optimization & Improvement
Analyzing data to identify areas for process improvement, generating recommendations.
Intelligent Incident & Problem Management
Identifies patterns and clusters incidents for faster root cause analysis and resolution.
Measurable Business Outcomes
Ticket Handling Time
Up to 40% faster resolution
Reduced Ticket Volumes
Automates 30-50% of L1 issues
Operational Costs
25–50% reduction in Level 1 support costs
Faster Resolution
40% improvement in MTTR
SLA Compliance
Improved by 20%+ through smarter triage
Knowledge Retention
100% documented fixes and actionable insights
Unlock Efficiency with Mastek AI for Managed Services
Technology Pillars
Our GenAI solutions seamlessly integrate with leading platforms, including
- Azure OpenAI + ServiceNow
- Amazon Q AI + ServiceNow
- Co-pilot
- Test Automation (Opkey/Playwright MCP)
- Hyperautomation
Technical Differentiators
- Fine-tuned Large Language Models optimized for IT operations
- Seamless integration with popular ITSM tools (ServiceNow, JIRA, Zendesk, Manage Engine etc.)
- Customizable AI models tailored to your specific business needs
Mastek’s next-generation AI-powered managed services enable enterprises to prevent incidents, reduce cost, and accelerate change through predictive insights and autonomous operations.
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