Patient Access & Contact Center
Improve patient access with AI-powered scheduling, referrals, contact center automation, patient engagement, and intelligent workflows that help teams respond faster and deliver more personalized experiences.
Mastek Recognized as a Leader by Everest Group for AI-led Digital Transformation in the Mid-Market Segment.
Mastek wins the 2025 Oracle Regional Best in Class, Service Partner SaaS Applications, SCM Breakthrough Partner Award for EMEA at Oracle AI World!
Middle East Manufacturing Enters a New Digital Era - 62% of Manufacturers are now Investing in AI-driven Digital-first Strategies.
Mastek Recognized with the 'Voice of the Customer Honor – Value Excellence' Award at Everest Group Elevate Honors™ 2025.
Innovaccer Implementation Partner for Healthcare Solutions and Digital Transformation
As an Innovaccer Platinum Global Partner, Mastek helps healthcare organizations turn fragmented data, disconnected systems, and complex workflows into a connected, AI-powered enterprise. We bring together Innovaccer’s healthcare intelligence with Mastek's expertise in healthcare solutions, data, AI, integration, cloud, and managed services to deliver scalable solutions across payer, provider, and life sciences environments.
Assess Your Readiness in 30 Minutes 
Build a Connected Healthcare Operating Model with the Mastek Innovaccer partnership
Combine Innovaccer's healthcare intelligence and AI with Mastek’s enterprise expertise to modernize operations, connect critical systems, and scale high-impact healthcare solutions.
Mastek Brings
Healthcare expertise and delivery capabilities
End-to-end implementation
Configure Innovaccer around workflows, roles, rules and regulatory requirements through a structured 13-service-area delivery framework.
Enterprise integration
Connect EHR, payer administration, CRM, ERP, CTI telephony, cloud and data environments.
Healthcare system depth
Work across QNXT, HealthEdge HRP, Epic, Oracle Health/Cerner, Meditech, OnBase and Oracle Financials.
Data and cloud ecosystem strength
Bring expertise across Salesforce, Oracle, Snowflake and Databricks to support the wider technology estate.
Single front-door support
Manage L1/L2 application support, integration monitoring and SLA management after go-live.
Global delivery and governance
Support regional requirements across the US, UK, EU and Middle East, including bilingual delivery, backed by ISO 27001/27701, SOC 1/2 Type II and Zero Trust controls.
Innovaccer Brings
Healthcare data, intelligence and AI solutions
Gravity
Unifies clinical, claims, financial, and operational data without replacing existing core systems.
AI agents and copilots
Apply OCR, NLP, and GenAI to operational workflows with configurable human oversight.
Purpose-built healthcare solutions
Comet, Flow, Atlas, Galaxy, Humbi and Equipp across provider, payer and life sciences use cases.
Break Down the Barriers to Enterprise Healthcare Transformation
Healthcare organizations often have the data and technology required for transformation, but it remains fragmented across applications, teams, and workflows. Adding another platform without addressing those connections can create more complexity. Mastek helps integrate Innovaccer into the wider operating environment.
Fragmented healthcare data and workflows
Clinical, claims, pharmacy, financial and operational data sit in separate systems and teams, limiting healthcare data interoperability, so AI never sees the whole picture.
AI without enterprise integration
Pilots stay isolated until models and agents connect to governed enterprise data and workflows, a critical requirement for successful AI implementation in healthcare.
Complex legacy environments
Healthcare provider and payer digital transformation can modernize priority processes while the systems that still deliver value stay in place.
No single accountable partner
When platform vendor and implementer are different parties, integration risk, change management, and long-term support fall back on internal teams.
Extend Innovaccer Across Payer, Provider and Life Sciences Operations
Mastek combines healthcare transformation expertise with Innovaccer's healthcare-native AI, data, and purpose-built solutions to address the priorities of payers, providers, and life sciences organizations, from improving operational performance to embedding intelligence into the workflows that drive business outcomes.
Transform Healthcare Operations with Innovaccer and Mastek
Innovaccer brings healthcare-native intelligence, AI, and purpose-built solutions. Mastek brings healthcare transformation expertise across data, technology, workflows, and operations to turn these capabilities into measurable business outcomes.
Revenue Cycle Management
Streamline revenue cycle operations across prior authorization, coding, claims, denials, payment workflows, and revenue leakage with AI-powered automation and actionable intelligence.
Population Health & Care Management
Unify clinical, claims, and population data to identify risk, prioritize interventions, close care gaps, and support more proactive population health management and care management.
Quality Management
Turn healthcare data into actionable quality intelligence to identify gaps, prioritize interventions, and improve performance across quality management, HEDIS, and value-based care programs.
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Risk Adjustment
Connect clinical, claims, and pharmacy intelligence to strengthen risk adjustment, documentation, and risk visibility while helping teams identify opportunities earlier.
Utilization Management
Apply AI and automation across utilization management, prior authorization and clinical review workflows to accelerate decisions while maintaining appropriate clinical oversight.
Member & Patient Engagement
Use connected healthcare intelligence to personalize member engagement, patient engagement, outreach and care journeys across digital and assisted channels.
Healthcare Data & Analytics
Bring together fragmented clinical, claims, financial, operational and pharmacy data to create a more actionable foundation for healthcare analytics, AI and decision-making.
AI-Powered Healthcare Automation
Apply healthcare-specific AI and intelligent automation across patient access, revenue cycle, quality, risk, care management, and utilization workflows to reduce administrative burden and accelerate action.
Life Sciences Intelligence
Extend Innovaccer capabilities into commercial intelligence, market access, formulary intelligence, patient engagement, therapy adherence, and persistence through solutions such as Humbi and Equipp.
Mastek Innovaccer Implementation and Integration Services
Mastek helps healthcare organizations move Innovaccer from strategy and architecture to production and scale, combining healthcare transformation expertise, enterprise integration, data engineering, and ongoing managed services to make Innovaccer work within the existing technology and operating environment.
Innovaccer Consulting & Transformation Roadmap
Assess business priorities, enterprise architecture, data readiness, integration dependencies, and governance to define the right Innovaccer implementation strategy, roadmap, and rollout plan.
Innovaccer Implementation & Configuration
Configure Innovaccer around existing payer, provider, and life sciences workflows, including roles, rules, approvals, dashboards, and operational requirements.
Innovaccer Integration with Enterprise Systems
Connect Innovaccer with EHR, payer administration, CRM, ERP, contact center, cloud and data platforms, enabling new capabilities while protecting critical technology investments.
Healthcare Interoperability & API Integration
Enable secure information exchange across clinical and enterprise systems using HL7, FHIR, APIs, MuleSoft, Boomi, and Azure Integration Services.
Healthcare Data Integration & Engineering
Connect and transform clinical, claims, financial, pharmacy, and operational data to create the foundation required for healthcare analytics, AI, and intelligent automation.
Deployment, Adoption & Scale
Extend proven architecture, integrations, workflows, and governance across facilities, functions, and markets while supporting adoption and operational readiness.
Innovaccer Managed Services & Continuous Optimization
Support platform configuration, integration monitoring, performance management, and ongoing optimization beyond go-live to help organizations continuously improve their Innovaccer environment.
Why Choose Mastek as Your Innovaccer Implementation Partner
Mastek helps turn Innovaccer healthcare automation into measurable operational gains by reducing manual work, accelerating decisions and improving how teams act on risk, data and patient needs across the enterprise.
40+ Years of Enterprise Transformation
Four decades delivering complex technology programs across 40+ countries.
275+ Healthcare and Life Sciences Clients
Across payer, provider and life sciences environments, including 20+ years inside the UK NHS.
Innovaccer Plus Core Healthcare Systems
Hands-on depth in QNXT, HealthEdge, Epic, Oracle Health, Meditech and Oracle Financials.
Enterprise Technology at Scale
Oracle, Salesforce, Snowflake, Databricks, cloud, data, AI and integration expertise to extend Innovaccer across the enterprise.
One Accountable Partner
Strategy, implementation, healthcare integration services, data, change management, go-live and managed operations from a single team.
Proven Outcomes
33% lower average handle time, 25–35% faster quality reporting and 20–30% fewer unclosed care gaps across HEDIS, CAHPS and HOS measures.
How Mastek Delivers Healthcare Transformation with Innovaccer
Mastek combines healthcare technology consulting with implementation and execution to move Innovaccer from business priorities into production.
Global Innovaccer Delivery with Regional Healthcare Expertise
Mastek brings Innovaccer into regulatory and technology environments that a platform vendor alone cannot reach.
North America
Health plans, Medicare Advantage, health systems, MSOs, and provider networks, with depth in complex payer and provider technology stacks.
Why This Partnership, Why Now
Watch the leadership conversation. Hear Innovaccer and Mastek leadership on why this partnership matters now.
Mastek and Innovaccer Partnership: Frequently Asked Questions
Mastek is an Innovaccer partner at Platinum GSI level. Innovaccer provides a healthcare-native intelligence and AI platform; Mastek implements, integrates, and runs it inside the customer's environment, across the US, UK, Europe, and the Middle East.
An implementation partner takes Innovaccer from design to production: roadmap, configuration, integration with existing systems, data engineering, training, go-live, and ongoing support. Mastek is accountable for the full implementation, not a single phase.
Providers gain from patient access, revenue cycle, and population health solutions. Payers gain from quality, risk adjustment, utilization management, and member operations. Life sciences teams gain from market access, formulary and adherence intelligence.
Yes. Mastek combines healthcare, Oracle, Salesforce, and integration engineering experience to connect Innovaccer with EHRs, payer platforms, CRM, and contact center workflows.
Mastek connects clinical, claims, pharmacy, financial, and operational data using HL7, FHIR, APIs, and integration platforms such as MuleSoft, Boomi, and Azure Integration Services, so Innovaccer works with the data already in your systems.
Yes. Mastek configures agents, rules, roles, approvals and dashboards to each organization's processes and regulatory environment, so the same platform can serve a US health plan, a UK provider or a Middle East hospital group differently.
Our AI healthcare consulting approach starts with business priorities and data readiness, then puts AI into production workflows with integration, governance, security, and human oversight. Typical use cases include intake, routing, document processing, contact center workflows, outreach and decision support.
Yes. Managed services cover platform configuration, integration monitoring, performance management, change management, and optimization as workflows and regulations change.
Make Healthcare Smarter, More Efficient and More Connected
Combine Innovaccer's healthcare AI with Mastek's transformation and enterprise technology expertise to improve operational efficiency, strengthen patient and member experience, increase revenue performance and turn healthcare data into measurable value.
Assess Your Readiness in 30 Minutes
