Built for Middle East healthcare environments
Delivery models account for regional data residency, local regulatory requirements, Arabic and English operations and multi-facility healthcare structures.
Mastek’s customer, Summit Midstream wins the 2026 Global Oracle Excellence Award.
Mastek named a Leader in Everest Group's Digital Transformation Services for Mid-market Enterprises PEAK Matrix 2025.
Mastek wins the 2025 Oracle Regional Best in Class, Service Partner SaaS Applications, SCM Breakthrough Partner Award for EMEA at Oracle AI World!
Middle East Manufacturing Enters a New Digital Era - 62% of Manufacturers are now Investing in AI-driven Digital-first Strategies.
Mastek Recognized with the 'Voice of the Customer Honor – Value Excellence' Award at Everest Group Elevate Honors™ 2025.
Scale Healthcare Transformation Across the Middle East with Mastek and Innovaccer
As an Innovaccer Platinum Global Partner, Mastek helps Middle East healthcare organisations make Innovaccer healthcare solutions work across the systems they already rely on. Innovaccer Gravity connects healthcare data, intelligence and AI across the enterprise, while Mastek delivers the integration, governance and production operations needed to turn healthcare AI into measurable operational value.
Operationalise Healthcare AI with Mastek and Innovaccer
Mastek combines healthcare consulting, implementation, integration, and managed services to help Middle East organisations move Innovaccer from architecture and data readiness to live operations faster, with sustained performance.
Mastek Brings
Healthcare Strategy
Prioritise use cases, assess readiness and define the roadmap to production.
Implementation & Customisation
Configure Innovaccer around workflows, roles, approvals and regulations.
Enterprise Integration
Connect EHR, HIS, payer, CRM, ERP, contact centre, cloud and data platforms.
Healthcare System Expertise
Work across Epic, Oracle Health, Meditech, QNXT, HealthEdge and Oracle Financials.
Data & Cloud Engineering
Build the foundation across Snowflake, Databricks, Oracle, Salesforce, AWS and Azure.
Managed Services
Monitor, support and optimise the platform beyond go-live.
Innovaccer Brings
Gravity
Unifies clinical, claims, financial and operational data without replacing core systems.
AI Agents & Copilots
Automate operational work with human review where needed.
Purpose-Built Solutions
Comet, Flow, Atlas and Galaxy for provider and payer workflows.
Remove the Barriers Slowing Healthcare Digital Transformation
National health transformation agendas across the Gulf are raising expectations for connected, data-driven care. Delivering it is harder inside multi-facility networks built on established enterprise technology. Mastek exists to close that gap.
Clinical, claims, financial and operational data lives in separate applications, so consolidated reporting and timely decisions stay out of reach.
Hospital groups need one view of enterprise information that still respects different departments, sites and operating models.
Manual handoffs, reconciliation, insurer authorisations and repetitive service processes take time from patient care.
Scaling AI needs trusted data, clear ownership, data-protection controls and integration with everyday workflows.
New capability has to fit your architecture, without full system replacement as a precondition.
Healthcare AI Solutions for Payers, Providers and Life Sciences
Innovaccer's purpose-built solutions put AI agents to work on repetitive, information-heavy healthcare processes. Mastek aligns each one to your systems and operations, and builds in the governance, security, and human oversight that let AI scale beyond a pilot.
Drive Better Healthcare Outcomes Through Connected | Operations
Mastek connects healthcare systems, data and workflows to help providers and payers improve operational efficiency, strengthen financial performance and deliver more coordinated patient care across the Middle East. By combining Mastek’s healthcare technology expertise with Innovaccer’s healthcare platform and AI agents, organisations can address critical challenges across cost management, revenue cycle operations, payer performance and patient access.
Population Health & Value-Based Care
For payers, large providers and government programmes, Mastek connects and modernises healthcare data to help reduce avoidable care costs, including repeat tests, preventable admissions and unmanaged chronic conditions. Innovaccer’s healthcare platform and AI agents operationalise population health on this foundation.
Revenue Cycle Operations
For hospital CFOs and revenue cycle leaders seeking clearer cost-per-case visibility, fewer denials and readiness for DRG-based payments, Mastek delivers cost accounting capabilities and the ERP backbone for healthcare organisations in the Gulf. Innovaccer’s coding, claims and prior authorisation agents bring capabilities proven in US production environments.
Payer Operations
For payers managing rising claims volumes, growing prior authorisation queues and ageing appeals, Mastek supports document-intake automation and brings its Cigna KSA relationship. Innovaccer provides clinical evaluation, utilisation management and population health capabilities to help identify high-cost members earlier and improve payer operations.
Patient Access & Engagement
For providers looking to reduce missed calls, appointment no-shows, and gaps in post-discharge follow-up, Mastek builds the digital front door through portals, master patient index (MPI), and supporting workflows. Innovaccer adds engagement intelligence and automation through Comet agents and outreach journeys to improve patient access and follow-up.
Mastek Healthcare IT Services for Innovaccer in the Middle East
Mastek takes Innovaccer from strategy and architecture to production and scale. We are accountable for the full implementation, not just one phase.
Regional readiness and localisation
Shape the implementation around Middle East requirements, including data residency, regional regulatory compliance, English and Arabic support and local operating models.
Implementation, configuration and customisation
Configure Innovaccer around provider, payer or life sciences workflows, including roles, rules, approvals, dashboards and operational requirements.
Healthcare interoperability and data integration
Exchange data through HL7, FHIR, APIs, MuleSoft, Boomi and Azure Integration Services, with support for regional health information exchange and e-claims environments such as Malaffi, NABIDH and NPHIES.
Localised patient and service workflows
Configure patient portals, contact centre workflows, appointment booking, inquiry and complaint management, and automated communications around regional HMS/HIS environments.
Omnichannel engagement integration
Connect Oracle Service Cloud, Salesforce Health Cloud and Service Cloud with scheduling, feedback and CTI telephony to support more consistent patient interactions across channels.
Why Middle East Healthcare Organisations Choose Mastek
Mastek brings the regional operating knowledge, security posture and enterprise ecosystem depth needed to make healthcare transformation work across complex Middle East environments.
Enterprise-grade security and governance
Supported by ISO/IEC 27001:2022, ISO/IEC 27701:2019, Cyber Essentials Plus, SOC 1 Type II and SOC 2 Type II, alongside 24/7 security operations, Zero Trust controls and ISO 22301-aligned business continuity.
Strength across the surrounding technology estate
Mastek brings top-tier partnerships across Oracle, Salesforce, Snowflake and Databricks, helping healthcare organisations integrate Innovaccer with the wider platforms already running finance, CRM, service, data and analytics.
Regional delivery with one accountable partner
Mastek provides a single front door for implementation, integration, support and optimisation, reducing handoffs across vendors and keeping accountability clear throughout the lifecycle.
Designed to scale beyond one facility or use case
Architecture, governance and operating models are built to support expansion across hospitals, functions and markets without rebuilding the foundation each time.
Healthcare Implementation in the Middle East
Mastek's Middle East offering combines healthcare consulting, Innovaccer implementation, enterprise integration, data and AI. Scope follows your technology estate, operational requirements, and delivery arrangements.
United Arab Emirates
Support healthcare groups and payers with connected clinical, enterprise and data environments across multi-facility operations.
Saudi Arabia
Align healthcare transformation with national priorities, regional data requirements and complex provider and payer operating models.
Qatar
Support healthcare organisations with enterprise integration, data, AI and operational modernisation across increasingly connected healthcare environments.
Oman, Kuwait, Bahrain and Jordan
Extend proven architecture, integration patterns and governance across additional Middle East markets while adapting delivery to local systems, regulations and operating requirements.
Leadership Views on AI, Data and the Future of Healthcare
Hear from the leaders behind the partnership.
Umang Nahata
CEO, Mastek
Trusted AI, enterprise transformation and the role of governed data in moving healthcare AI from ambition to production.
Watch Interview
Abhinav Shashank
Co-Founder & CEO, Innovaccer
How connected healthcare data, intelligence and agentic AI can support more coordinated, responsive healthcare operations.
Watch Interview
Mastek and Innovaccer in the Middle East: Frequently Asked Questions
Mastek is accountable for taking Innovaccer from design to production: roadmap, configuration, integration with existing systems, data engineering, training, go-live and ongoing support. Innovaccer provides the platform. Mastek makes it work in your environment.
An implementation partner configures the platform around your workflows, connects it to your existing systems, prepares the data, trains teams and supports the go-live and operations that follow.
Yes. Mastek determines the integration architecture from your systems, information requirements, workflows and available interfaces, covering EHR, ERP, CRM and payer platforms.
Mastek connects clinical, claims, pharmacy, financial and operational data using HL7, FHIR, APIs, MuleSoft, Boomi and Azure Integration Services, so Innovaccer works with the data already in your systems.
Yes. Mastek plans deployment around data consistency, integration, governance and each facility's operating needs, then extends proven architecture across sites.
Mastek builds data quality, security, traceability, human oversight and clear ownership into the operating model. Hosting, residency and access controls are agreed during architecture design against your regulator's requirements.
Yes. Mastek combines healthcare consulting, platform implementation, enterprise integration, data and AI capabilities. Exact scope follows your technology estate, operational requirements and delivery arrangements.
Yes. Managed services cover platform configuration, integration monitoring, data operations, performance management and optimisation as workflows and regulations change.
Turn Healthcare Transformation Goals into Measurable Outcomes
Mastek brings together healthcare expertise, enterprise technology and implementation capabilities to translate your transformation priorities into scalable solutions. From revenue cycle optimisation and payer operations to patient access and population health, our team helps healthcare organisations across the Middle East move from strategy to execution.
Discuss Healthcare Transformation Goals 