Transforming Middle East Healthcare with AI and Connected Operations

Mastek brings together healthcare expertise, enterprise platforms, clinical systems, data and Agentic AI to help providers and payers modernise care delivery and streamline operations across the GCC. From seamless HIS integration to bedside-to-back-office visibility, we connect clinical and enterprise workflows to improve efficiency, strengthen operational performance, and enable better healthcare outcomes.

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Deliver Measurable Outcomes Across Healthcare Operations

Mastek combines healthcare expertise, enterprise platforms, data and AI to help healthcare organisations improve clinical efficiency, strengthen patient safety, optimise financial performance and accelerate transformation.

40%

Lower Diagnostic Errors

Strengthen clinical decision-making and support more accurate diagnosis.

70%

Fewer Adverse Drug Events

Support patient safety through more connected data and workflows.

10×

Faster Revenue Collections

Streamline revenue cycle processes and improve financial performance.

90%

Faster Patient-Level Reporting

Give clinical and operational teams quicker access to actionable insights.

30-50%

Faster Time to Value

Accelerate implementation using healthcare-specific accelerators, templates and a fixed-scope delivery approach.

The Impact, in Our Clients' Words

“

Our collaboration with Mastek marks a crucial juncture in our digital journey. By leveraging Oracle Fusion Cloud solutions and Mastek’s healthcare digital transformation expertise, we aim to drive greater agility, strengthen decision-making, and enhance data security to deliver continuous excellence in our patient-first healthcare services.

Taher Shams

Managing Director,
Zulekha Healthcare Group

“

Our digital transformation journey with Mastek will bring significant value to our customers. As a result of this implementation, our healthcare services will become more efficient, flexible, cost-effective, and transparent.

A senior executive

King Faisal Specialist Hospital
& Research Centre (KFSH&RC)

Proven Healthcare Transformation Across the Middle East

Mastek works with healthcare organisations across the GCC to modernise enterprise systems, improve financial visibility and connect the technology that supports care delivery.

Scale Healthcare Transformation Across the Middle East with Mastek and Innovaccer

Enabling Digital Transformation Across the Healthcare Ecosystem

Mastek addresses the distinct operational and technology challenges of healthcare providers, payers, senior living organisations and life sciences businesses. By connecting enterprise applications, healthcare systems, data and specialised capabilities, we help each segment improve operational visibility, streamline complex workflows and build a stronger foundation for transformation.

Healthcare providers

Healthcare Providers

Drive hospitals & clinics transformation across finance, supply chain, workforce, planning and healthcare costing. With 140+ hospital and clinic implementations, Mastek brings expertise in clinical scheduling, patient and DRG profitability, and integration with HIS platforms such as Cerner, Epic, Meditech, and Best Care.

Healthcare payers

Healthcare Payers

Connect claims, commissions, provider interactions, and financial operations to improve process visibility and coordination. Mastek brings expertise in claims processing and adjudication, pay-when-paid models, broker commission management, and integration with core insurance and banking systems.

Pharmaceutical and medical device organisations

Pharmaceutical & Medical Device Organisations

Connect core enterprise systems across R&D, product development, inventory, sales and distribution to improve visibility, streamline workflows and support better coordination from product development to commercial delivery.

AI-Powered Healthcare Solutions for Connected Clinical and Enterprise Operations

Healthcare transformation depends on connecting clinical systems, enterprise applications, data, and AI to improve how care is delivered and operations are managed. Mastek brings these capabilities together to enable seamless HIS integration, connect bedside-to-back-office workflows, and strengthen visibility across clinical, financial, and workforce operations

Bedside-to-Back-Office Transformation

Connect Clinical Operations with Finance, Supply Chain and Workforce

Connect clinical operations with finance, procurement, supply chain and workforce systems through integrated enterprise platforms. Reduce manual processes, improve cost visibility and strengthen operational control, supported by 140+ hospital and clinic implementations worldwide.


ERP

Financials Accounts Payable and Receivable Cash Management Fixed Assets Tax and Expense Management

SCM

Procurement Inventory Supplier Portal Sourcing Planning Central

Healthcare Interoperability

Integrate Front-Office, Clinical and Back-Office Systems

Integrate front-office, clinical and back-office systems to reduce data silos and automate billing and collections. Standards-based integration using FHIR, HL7 and APIs can connect supported HIS environments with ERP, payroll and revenue cycle management (RCM) systems.


Integration

Oracle Integration Cloud Data Integration with HIS Environments

PaaS Extensions

Custom Healthcare Modules Evo Workforce Scheduler Warehouse 360

Healthcare Insights & Analytics

Turn Healthcare Data into Actionable Insight

Turn healthcare data into actionable insight across DRG and ICD analytics, cost per service and patient, service-line profitability, population health, finance, supply chain and workforce performance.


Analytics

Oracle Analytics Cloud Transactional Business Intelligence Custom Healthcare Reporting

EPM

Planning and Budgeting Financial Consolidation and Close Profitability and Cost Management Account Reconciliation

Healthcare Workforce Solutions

Support Recruitment, Retention and Clinical Scheduling

Support recruitment, retention, workforce planning and clinical scheduling with integrated workforce capabilities designed for complex staffing models and evolving models of care.


HCM

Global HR Recruitment Onboarding Payroll Benefits Absence Compensation Learning Time & Labor

AI for Technology

Legacy / App Modernization

Interoperability & Healthcare API Development

Quality Engineering Solutions

Digital Front Door Solutions

AI for Data

Enterprise Healthcare Data & Analytics Platform Modernization

Healthcare Data Standardization & Governance

Master Data Management (MDM) Solutions

Unified Healthcare Platform

Advanced Analytics and AI Integration

AI for Business

AI Agents

Intelligent Document Automation

Content Summarization

Decision Processing Automation

Conversational Agents

NLP Based Automation & Personalization

Drive Faster Healthcare AI Adoption with Mastek Accelerators

Mastek uses healthcare-specific AI accelerators to reduce implementation effort, simplify complex workflows, and speed time to value across clinical, operational and enterprise environments.

Built on the Platforms You Already Run

Mastek works with leading technology providers across enterprise applications, healthcare platforms, data, cloud and AI. Our partner ecosystem brings together complementary technologies to help healthcare organisations connect systems, strengthen capabilities and advance digital transformation.

Oracle
Salesforce
Microsoft
AWS
Snowflake
Databricks
Netail
Innovaccer

Recognised for Enterprise Transformation and Technology Leadership

PEAK Matrix® Assessment 2026

Mastek Recognized as a Star Performer and Major Contender in Everest Group’s Oracle Cloud Applications Services PEAK Matrix® Assessment 2026

IDC

Recognised by IDC as a Major Player in IIoT and Industry 4.0 services

PEAK Matrix® Assessment 2025

Mastek Named a Leader in Everest Group Digital Transformation Services PEAK Matrix® 2025

ET Making AI Work Awards 2025

Mastek Recognized as the 'Best Enterprise-Wide AI Transformation (Mid-sized Co.)' at the Inaugural ET Making AI Work Awards 2025

Why Mastek for Healthcare Transformation in the Middle East

Mastek helps healthcare organisations connect hospital systems with the enterprise applications that run their operations. With healthcare-specific solutions, expertise across major enterprise platforms and support beyond implementation, Mastek helps providers and payers address the technology and operational challenges of healthcare transformation across the GCC.

Frequently Asked Questions

Start by identifying operational bottlenecks across patient access, finance, procurement, workforce management, and care coordination. Assessing existing clinical and enterprise data, integration readiness, and governance requirements helps prioritise AI use cases that can scale across multiple facilities.

Yes. Healthcare organisations can introduce AI without replacing their existing technology estate. Integrating platforms such as Oracle Health/Cerner and Oracle Fusion Cloud brings clinical, financial and operational information together to support analytics, automation and informed decision-making.

Agentic AI can support defined administrative workflows, including patient enquiry handling, prior authorisation preparation, information retrieval, case routing and operational coordination. Human oversight remains essential, particularly where workflows involve clinical or other high-impact decisions.

AI and advanced analytics can support procurement planning, inventory visibility, workforce allocation and financial reporting. When connected with enterprise ERP and operational systems, these capabilities give healthcare groups a clearer view of resources and performance across facilities.

Disconnected EHRs, enterprise applications, and inconsistent data can limit the usefulness of AI. Standards-based integration using FHIR, HL7 and APIs, supported by data governance, helps establish reliable information flows across clinical, payer and administrative environments.

Multi-facility integration, data governance, applicable local regulatory requirements, multilingual workflows, and human oversight should be considered alongside technology readiness. A phased rollout also helps organisations assess adoption and operational performance before extending AI across their healthcare network.

Mastek combines Oracle Cloud, healthcare systems integration, Salesforce, Microsoft, enterprise data, AI and managed services to support providers and payers. Its regional experience includes integrating Oracle Fusion Cloud with Oracle Health/Cerner for Zulekha Healthcare Group in the UAE, supporting connected financial, procurement and operational processes.

Ready to Transform Healthcare & Life Sciences Across the Middle East?

Deliver smarter care, faster research, and more intelligent healthcare ecosystems with Mastek’s AI-led transformation capabilities across the Middle East.

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