AI-Powered Oracle Managed Services

From Uptime to AI Outcomes

Mastek helps enterprises turn Oracle operations into predictable, AI-driven value engines. Our Agentic AI-Led Managed Services combine human expertise with intelligent automation to create resilient, high-performing environments that optimize cost, agility, and innovation.

Global 24/7 delivery supports 150+ customers across North America, EMEA, APAC, and the Middle East.

From Reactive to Intelligent Oracle Operations

Enterprises expect more than uptime; they expect outcomes..

Mastek moves your Oracle Cloud ecosystem from reactive issue management to proactive, AI-driven service delivery, building systems that adapt and evolve.

Challenges We Solve

High operational costs and slow change cycles

Manual, siloed/disconnected processes

Frequent recurring incidents and missed SLAs

Difficulty keeping up with Oracle Cloud updates

The Mastek Advantage: Agentic AI-Led Oracle Managed Services

Our Agentic AI Framework unifies Oracle application support, cloud management, infrastructure, DBA, and cybersecurity under one intelligent operations layer, powered by a robust partner ecosystem

How We Deliver

Agentic AI-Powered ITSM

Self-service Chatbots, Infra monitoring agent, Intelligent ticket triage, Auto Response, Resolution.AI, RCA Agent, AI Powered ITSM dashboard.

Shift-Left Automation

Shift Left to address more incidents at L1/ L1.5 with SOPs and playbooks. Standardized processes and predictive analytics for faster resolution.

Hybrid Workforce

Humans and AI agents collaborating seamlessly

Outcome-Based Engagements

Flexible commercial models and innovation credits. This approach evolves Oracle operations from efficiency to continuous innovation.

Core Capabilities: Agentic AI-Powered Managed Services for Oracle Cloud

Intelligent, proactive management of your Oracle environment for consistent performance and reliability.

Application Support

Application Support

ITIL-aligned support covering Incident, Problem, Request Fulfilment, and Event Management. SLA-backed incident management, release, and deployment support.

Application Enhancement

Application Enhancement

Structured, continuous evolution of applications to align with business objectives and drive ongoing value.

Update & Environment Management

Update & Environment Management

End-to-end management of Oracle Cloud updates and underlying environments for smooth, disruption-free operations.

Platform Improvement

Platform Improvement

Tooling, automation, and advisory services that enable value-based business decisions and platform optimization.

Value-Based Analytics: From Data to Business Value

Mastek’s VBA links IT metrics to business outcomes, turning data into measurable value.

Capabilities

Impact

Partnership

Intelligent Automation for Oracle Cloud Testing

AI-driven regression testing and bot-based execution ensure faster, reliable updates with minimal disruption.

Highlights

Up to 80% faster release cycles

Reusable test scripts across ERP, HCM, SCM, Finance

Reduced manual dependencies

Improved coverage and accuracy

Customizable automation

Redwood Assessment & Transition Excellence

Smooth adoption of Oracle’s next-gen UI and functional updates.

Approach

Benefits

Our Clients

Trusted by enterprises globally

Why Mastek?

Global reach. Local execution. Deep Oracle & AI expertise.

Credentials

150+

Oracle Cloud customers supported

2000+

Oracle specialists

390+

pre-built analytics & Buisness KPIs

24/7

operations

Platinum Oracle partner, CEI certified -Check - Adarsh to circle back

Largest Oracle partner for UK local government

Expertise across BFSI, healthcare, retail, manufacturing, logistics, and public sector

We evolve Oracle environments intelligently.

Measurable Business Outcomes

Global reach. Local execution. Deep Oracle & AI expertise.

Credentials

40%+

cost optimization through AI & automation

90%+

Service/platform availability

30-40%

faster ticket resolution

15M+

end users supported globally

Customer Success Stories

Frequently Asked Questions

Oracle Managed Services provide the ongoing management, proactive monitoring, strategic optimization, and 24/7 support of your Oracle environment. Mastek takes the complexity out of “running” your platform, allowing your team to focus on core business innovation while we ensure your systems remain secure, performant, and continuously improved.

Mastek provides comprehensive support across the entire Oracle ecosystem, including Oracle Fusion Cloud (ERP, HCM, SCM, EPM), OCI (Oracle Cloud Infrastructure), Oracle Database, and Oracle EBS. Our deep technical expertise ensures seamless management whether you are on-cloud, on-premise, or in a hybrid setup.

Embedding AI into managed services delivers proactive rather than reactive support. Key benefits include predictive monitoring to catch issues before they escalate, automated remediation to fix routine incidents instantly, intelligent ticket resolution for faster response times, and continuous performance optimization to ensure your Oracle environment is always operating at peak efficiency.

Yes. We specialize in managing complex, multi-cloud, and hybrid cloud deployments. Whether your Oracle applications are running on OCI, a third-party cloud, or in a private data center, Mastek’s unified management framework ensures consistent governance, security, and performance across all environments.

Partnering with Mastek for managed services drives measurable business value, including reduced total cost of ownership (TCO), improved system availability (SLA compliance), faster issue resolution, and continuous process optimization. We align our delivery to your business KPIs to ensure your technology investment consistently generates ROI.

We reduce operational costs through three main levers: intelligent automation that handles manual, repetitive tasks; incident reduction through predictive AI monitoring; and resource optimization, where we fine-tune your infrastructure and application usage to eliminate waste and maximize efficiency.

Mastek brings deep domain expertise to a wide range of sectors, including Public Sector & Government, Healthcare, Life sciences, Manufacturing & Technology, Retail & Consumer, Financial Services, and Higher Education. Our industry-native solutions ensure that your Oracle environment is tailored to meet specific regulatory and operational requirements.

Mastek facilitates a seamless transition to Oracle Redwood UX through a structured, phased approach. We start with a Fit-Gap Analysis to assess your existing workflows, followed by a strategic roadmap for migration. Our experts leverage tools like Visual Builder Studio (VBS) to design upgrade-safe, Redwood-compliant page extensions. We focus on enhancing usability and performance, ensuring that your transition to Redwood not only modernizes the user experience but also unlocks Oracle’s native embedded AI capabilities.

Insights & Thought Leadership

Transform Your Oracle Environment

Go beyond uptime. Partner with Mastek to create a self-healing, insight-driven Oracle ecosystem.

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