AI-Powered Oracle Managed Services
From Uptime to AI Outcomes
Mastek helps enterprises turn Oracle operations into predictable, AI-driven value engines. Our Agentic AI-Led Managed Services combine human expertise with intelligent automation to create resilient, high-performing environments that optimize cost, agility, and innovation.
Global 24/7 delivery supports 150+ customers across North America, EMEA, APAC, and the Middle East.
From Reactive to Intelligent Oracle Operations
Enterprises expect more than uptime; they expect outcomes..
Mastek moves your Oracle Cloud ecosystem from reactive issue management to proactive, AI-driven service delivery, building systems that adapt and evolve.
Challenges We Solve
High operational costs and slow change cycles
Manual, siloed/disconnected processes
Frequent recurring incidents and missed SLAs
Difficulty keeping up with Oracle Cloud updates
The Mastek Advantage: Agentic AI-Led Oracle Managed Services
Our Agentic AI Framework unifies Oracle application support, cloud management, infrastructure, DBA, and cybersecurity under one intelligent operations layer, powered by a robust partner ecosystem
How We Deliver
Agentic AI-Powered ITSM
Self-service Chatbots, Infra monitoring agent, Intelligent ticket triage, Auto Response, Resolution.AI, RCA Agent, AI Powered ITSM dashboard.
Shift-Left Automation
Shift Left to address more incidents at L1/ L1.5 with SOPs and playbooks. Standardized processes and predictive analytics for faster resolution.
Hybrid Workforce
Humans and AI agents collaborating seamlessly
Outcome-Based Engagements
Flexible commercial models and innovation credits. This approach evolves Oracle operations from efficiency to continuous innovation.
Core Capabilities: Agentic AI-Powered Managed Services for Oracle Cloud
Intelligent, proactive management of your Oracle environment for consistent performance and reliability.
Application Support
Application Support
Application Enhancement
Application Enhancement
Update & Environment Management
Update & Environment Management
Platform Improvement
Platform Improvement
Value-Based Analytics: From Data to Business Value
Mastek’s VBA links IT metrics to business outcomes, turning data into measurable value.
Capabilities
- 185+ pre-built KPIs & dashboards (ERP, SCM, HCM, CX)
- Continuous ROI benchmarking and optimization
- Audit & compliance tracking
- Insights into adoption, performance, and data quality
Impact
- Faster period closures
- Reduced reconciliation errors
- Better visibility into spend and adoption
- Measurable ROI
Partnership
Intelligent Automation for Oracle Cloud Testing
AI-driven regression testing and bot-based execution ensure faster, reliable updates with minimal disruption.
Highlights
Up to 80% faster release cycles
Reusable test scripts across ERP, HCM, SCM, Finance
Reduced manual dependencies
Improved coverage and accuracy
Customizable automation
Redwood Assessment & Transition Excellence
Smooth adoption of Oracle’s next-gen UI and functional updates.
Approach
- Fit-Gap Analysis
- Phased rollout and user readiness
- Controlled deployment across environments
- Knowledge transfer and governance updates
Benefits
- Seamless Redwood transition
- On-time delivery and compliance
- Reduced operational risk
- Improved adoption and experience
Our Clients
Trusted by enterprises globally
Why Mastek?
Global reach. Local execution. Deep Oracle & AI expertise.
Credentials
150+
Oracle Cloud customers supported
2000+
Oracle specialists
390+
pre-built analytics & Buisness KPIs
24/7
operations
Platinum Oracle partner, CEI certified -Check - Adarsh to circle back
Largest Oracle partner for UK local government
Expertise across BFSI, healthcare, retail, manufacturing, logistics, and public sector
We evolve Oracle environments intelligently.
Measurable Business Outcomes
Global reach. Local execution. Deep Oracle & AI expertise.
Credentials
40%+
cost optimization through AI & automation
90%+
Service/platform availability
30-40%
faster ticket resolution
15M+
end users supported globally
Customer Success Stories
Frequently Asked Questions
Oracle Managed Services provide the ongoing management, proactive monitoring, strategic optimization, and 24/7 support of your Oracle environment. Mastek takes the complexity out of “running” your platform, allowing your team to focus on core business innovation while we ensure your systems remain secure, performant, and continuously improved.
Mastek provides comprehensive support across the entire Oracle ecosystem, including Oracle Fusion Cloud (ERP, HCM, SCM, EPM), OCI (Oracle Cloud Infrastructure), Oracle Database, and Oracle EBS. Our deep technical expertise ensures seamless management whether you are on-cloud, on-premise, or in a hybrid setup.
Embedding AI into managed services delivers proactive rather than reactive support. Key benefits include predictive monitoring to catch issues before they escalate, automated remediation to fix routine incidents instantly, intelligent ticket resolution for faster response times, and continuous performance optimization to ensure your Oracle environment is always operating at peak efficiency.
Yes. We specialize in managing complex, multi-cloud, and hybrid cloud deployments. Whether your Oracle applications are running on OCI, a third-party cloud, or in a private data center, Mastek’s unified management framework ensures consistent governance, security, and performance across all environments.
Partnering with Mastek for managed services drives measurable business value, including reduced total cost of ownership (TCO), improved system availability (SLA compliance), faster issue resolution, and continuous process optimization. We align our delivery to your business KPIs to ensure your technology investment consistently generates ROI.
We reduce operational costs through three main levers: intelligent automation that handles manual, repetitive tasks; incident reduction through predictive AI monitoring; and resource optimization, where we fine-tune your infrastructure and application usage to eliminate waste and maximize efficiency.
Mastek brings deep domain expertise to a wide range of sectors, including Public Sector & Government, Healthcare, Life sciences, Manufacturing & Technology, Retail & Consumer, Financial Services, and Higher Education. Our industry-native solutions ensure that your Oracle environment is tailored to meet specific regulatory and operational requirements.
Mastek facilitates a seamless transition to Oracle Redwood UX through a structured, phased approach. We start with a Fit-Gap Analysis to assess your existing workflows, followed by a strategic roadmap for migration. Our experts leverage tools like Visual Builder Studio (VBS) to design upgrade-safe, Redwood-compliant page extensions. We focus on enhancing usability and performance, ensuring that your transition to Redwood not only modernizes the user experience but also unlocks Oracle’s native embedded AI capabilities.
Insights & Thought Leadership