The Client
The client is a leading life sciences organization based in the US. Its parent company comprises 20,000 diverse employees and 160 subsidiaries in more than 20 countries. As a group, they respond to various global issues and needs by focusing on technological innovation and manufacturing of high-performance materials, healthcare and IT, and overlapping business domains to create unique value in the form of solutions.
The Situation
Outdated legacy systems
APC’s legacy landscape was outdated with diminishing returns. It faced multiple challenges, including:
- Clunky, legacy systems with little or no integration.
- No single source truth and HR information.
- Limited functionality.
- Limited MI reports.
- Over-reliance on manual processes.
- No self-service functionality for employee.
Mastek enabled APC Overnight to decomplex the digital and transform its back-office into a modern and unified Oracle system.
The Challenges
Needed a quick and reliable support response to Oracle HCM Cloud Suite requirements across their operation network.
Testing and validation of new releases were not done well enough. And since there were limited support resources, it made coordination and follow-up for bug resolutions with Oracle exceedingly difficult.
- Optimise performance and improve process efficiency
- Unify data and generate a single source of truth to upgrade reporting and overall visibility
- Create a seamless authentication experience and add a security layer while accessing cloud applications
- Ensure the ability to navigate future challenges with flexibility, scalability and agility
- Optimise performance and improve process efficiency
- Unify data and generate a single source of truth to upgrade reporting and overall visibility
- Create a seamless authentication experience and add a security layer while accessing cloud applications
- Ensure the ability to navigate future challenges with flexibility, scalability and agility
The Solution
Global support model: As an extension to the client’s core support team, Mastek provided a central support model that managed global support for the implemented solutions.
Agile response support: Ensured there was economical, agile, and practical support for the live HCM operations.
- Migrate 20 on-prem applications, 23 Essbase Cubes, 4000+ reports and 28 integration touchpoints to the cloud
- Migrate 100 GB of data from legacy systems to Oracle Cloud
- Gain a bird-eye’s view of operations by incorporating dashboards
- Drive better insights from data, improved reporting, top-notch data security, governance and compliance
The Solution
Global support model: As an extension to the client’s core support team, Mastek provided a central support model that managed global support for the implemented solutions.
Agile response support: Ensured there was economical, agile, and practical support for the live HCM operations.
- Migrate 20 on-prem applications, 23 Essbase Cubes, 4000+ reports and 28 integration touchpoints to the cloud
- Migrate 100 GB of data from legacy systems to Oracle Cloud
- Gain a bird-eye’s view of operations by incorporating dashboards
- Drive better insights from data, improved reporting, top-notch data security, governance and compliance
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Client, XYZ Company
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Client, XYZ Company
The Outcome
50-60% improvement in the effectiveness of the HCM support cycle
Reduced costs for global support of the Oracle HCM Cloud applications through a support team based in India to coordinate with the first line of support onsite at the client.
Mastek team identified and resolved several open issues after system health check leading to improved system.
Reduced costs for global support of the Oracle HCM Cloud applications through a support team based in India to coordinate with the first line of support onsite at the client.
Mastek team identified and resolved several open issues after system health check leading to improved system.
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