Discover the power of tailored Salesforce CRM solutions with Mastek

Technology has forever changed the way consumers expect to interact with brands, products, and services. It’s no longer just about the product or service, but also the overall experience it delivers. This is true across nearly every industry imaginable, from retail to healthcare to finance to higher education and beyond. But not every CRM is created equal, nor are the consultants who can help you maximize their usage. 

 Salesforce’s powerful, integrated CRM platform empowers enterprises to construct a unified customer profile accessible to all divisions, encompassing sales, marketing, and customer service – driving better collaboration between business units, optimizing efficiency, and delivering the kind of customer experience that consumers today demand. What’s more, Salesforce CRM and its suite of industry-first, fully customizable solutions make it a powerful tool across industries. 

 Salesforce brings together customer relationship management, operations, IT, and AI analytics into a unified system, designed with your business needs in mind. With a single platform approach, every member of your team gains access to customer data, enabling them to make better-informed decisions, respond promptly to your needs, and even anticipate exciting new opportunities. 

 As a summit level Salesforce consultant with a 5 out of 5 customer satisfaction rating, we’re committed to crafting a unique, holistic Customer 360 experience that’s centered around you. We are not just customer-centric; we are “customer-experience obsessed.” Every interaction matters, and we specialize in creating experiences that resonate. Our solutions are meticulously designed for each customer segment, allowing you to connect with your clients and prospects like never before. 

 

Why Mastek?

Designed to Deliver the outcomes essential for your Enterprise

99%

Service availability

50%

Reduction in operational costs

95%

Customer satisfaction

100%

SLA track record

99%

Service availability

50%

Reduction in operational costs

95%

Customer satisfaction

100%

SLA track record

Problems We Solve

Changing markets demand a change in meeting your customers’ needs. We take the time to listen, understand and build a solution just for you.

Building Trust

Building Trust

Partnership Offerings

We offer a portfolio of Managed Services options to support customers in continually maximising the value from their investment in cloud-based applications and digital solutions.

Unified Customer Profile

Creates a centralized, single view of each customer enabling organizations to understand customers better, tailor their interactions, and provide personalized experiences.

Expertise Across Clouds

Leverage our decade of Salesforce expertise to architect, design, and deploy across Salesforce cloud apps like Sales Cloud, Service Cloud, and Experience Cloud 

Data Integration

Allows seamless integration of data across multiple systems and applications, ensuring minimal data duplication (zero copy architecture), real time and near real time access to data cross-functionally.

Cross-Channel Engagement

Enables businesses to engage with customers across various communication channels like email, social media, mobile apps, and chat.

AI and Analytics

Artificial intelligence and analytics tools to drive predictive analytics, automate tasks through AI-driven processes, and enhance customer service and marketing strategies.

Privacy and Compliance

Provides essential features to help organizations comply with laws via data protection measures and consent management tools, ensuring that customer data is handled with care and in accordance with regulations.

Better sales. Better service. Better user experience.

Delivering Value

Delivering
Value

Industries We Serve

Our approach is industry first. We decompleXify digital for all enterprises.

Government

Mastek’s public sector and government consulting services leverages the power of emerging technologies and helps you solve the challenges of a changing world.

Healthcare

Mastek reimagines your technology choice and helps you build an agile intelligent, high-performing healthcare system that drives  long-term results.

Retail

Mastek’s agile digital retail technologies automate business-to-business (B2B) processes, drive efficiencies and transform the customer experience.

Financial Services

Mastek’s around-the-clock financial services and solutions support innovation and help you realise the benefits of the digital in finance.

Manufacturing

Mastek’s innovative manufacturing services and solutions are taking the manufacturing industry into the next phase of accelerated growth and creating resilient systems of the future.

Creating Velocity

Creating Velocity

DecompleXify Ideas

Discover how we can help you unlock the full potential of Salesforce CRM.