Multinational enterprise: 50% faster HCM support cycle
The client is a leading life sciences organization based in the US. Its parent company comprises 20,000 diverse employees and 160 subsidiaries in more than 20 countries.
Mastek Recognized as a Leader by Everest Group for AI-led Digital Transformation in the Mid-Market Segment.
Mastek wins the 2025 Oracle Regional Best in Class, Service Partner SaaS Applications, SCM Breakthrough Partner Award for EMEA at Oracle AI World!
Middle East Manufacturing Enters a New Digital Era - 62% of Manufacturers are now Investing in AI-driven Digital-first Strategies.
Mastek Recognized with the 'Voice of the Customer Honor – Value Excellence' Award at Everest Group Elevate Honors™ 2025.
AI-Powered Oracle Managed Services for North American Enterprises
Global 24/7 delivery supports 150+ customers across North America, EMEA, APAC, and the Middle East.
Mastek helps enterprises turn Oracle operations into predictable, AI-driven value engines. Our Agentic AI-Led Managed Services combine human expertise with intelligent automation to create resilient, high-performing environments that optimize cost, agility, and innovation.
Explore Agentic Managed Services 
Oracle Managed Services Success Stories
Explore how Mastek’s AI-powered, agentic managed services help enterprises run mission-critical applications and platforms with greater resilience, lower cost, and continuous optimization, delivering measurable improvements in uptime, efficiency, and operational performance.
Restaurant chain: 400+ man-hours saved monthly
Cloud Enhancement Services (CES) enable cloud solutions to consistently deliver value with in-depth observability, productivity–enhancing automation, AI-powered insights, exception-based interventions, and incident handling (as and when required).
From Reactive to Intelligent Oracle Operations
Enterprises expect more than uptime; they expect outcomes. Mastek moves your Oracle Cloud ecosystem from reactive issue management to proactive, AI-driven service delivery, building systems that adapt and evolve.
Challenges We Solve
Difficulty keeping up with Oracle Cloud updates
High operational costs and slow change cycles
Manual, siloed/disconnected processes
Frequent recurring incidents and missed SLAs
Our Clients
Trusted by enterprises globally
The Mastek Advantage: Agentic AI-Led Oracle Managed Services
Our Agentic AI Framework unifies Oracle application support, cloud management, infrastructure, DBA, and cybersecurity under one intelligent operations layer, powered by a robust partner ecosystem.
How We Deliver
Agentic AI-Powered ITSM
Self-service Chatbots, Infra monitoring agent, Intelligent ticket triage, Auto Response, Resolution.AI, RCA Agent, AI Powered ITSM dashboard.
Shift-Left Automation
Shift Left to address more incidents at L1/ L1.5 with SOPs and playbooks. Standardized processes and predictive analytics for faster resolution.
Hybrid Workforce
Humans and AI agents collaborating seamlessly
Outcome-Based Engagements
Flexible commercial models and innovation credits. This approach evolves Oracle operations from efficiency to continuous innovation.
Core Capabilities: Agentic AI-Powered Managed Services for Oracle Cloud
Intelligent, proactive management of your Oracle environment for consistent performance and reliability.
Application Support
ITIL-aligned support covering Incident, Problem, Request Fulfilment, and Event Management. SLA-backed incident management, release, and deployment support.
Application Enhancement
Structured, continuous evolution of applications to align with business objectives and drive ongoing value.
Update & Environment Management
End-to-end management of Oracle Cloud updates and underlying environments for smooth, disruption-free operations.
Platform Improvement
Tooling, automation, and advisory services that enable value-based business decisions and platform optimization.
Value-Based Analytics: From Data to Business Value
Mastek's VBA links IT metrics to business outcomes, turning data into measurable value.
Capabilities
185+ pre-built KPIs & dashboards (ERP, SCM, HCM, CX)
Continuous ROI benchmarking and optimization
Audit & compliance tracking
Insights into adoption, performance, and data quality
Impact
Faster period closures
Reduced reconciliation errors
Better visibility into spend and adoption
Measurable ROI
Partnership
Intelligent Automation for Oracle Cloud Testing
AI-driven regression testing and bot-based execution ensure faster, reliable updates with minimal disruption.
Highlights
Up to 80% faster release cycles
Reusable test scripts across ERP, HCM, SCM, Finance
Reduced manual dependencies
Improved coverage and accuracy
Redwood Assessment & Transition Excellence
Smooth adoption of Oracle’s next-gen UI and functional updates.
Approach
Fit-Gap Analysis
Phased rollout and user readiness
Controlled deployment across environments
Knowledge transfer and governance updates
Benefits
Seamless Redwood transition
On-time delivery and compliance
Reduced operational risk
Improved adoption and experience
Why North American Enterprises Choose Mastek?
150+
Oracle Cloud customers supported
2000+
Oracle specialists
390+
Pre-built analytics & Buisness KPIs
24/7
Operations
Insights & Thought Leadership
FAQs on Oracle Cloud Managed Services
Oracle Managed Services provide the ongoing management, proactive monitoring, strategic optimization, and 24/7 support of your Oracle environment. Mastek takes the complexity out of "running" your platform, allowing your team to focus on core business innovation while we ensure your systems remain secure, performant, and continuously improved.
Mastek provides comprehensive support across the entire Oracle ecosystem, including Oracle Fusion Cloud (ERP, HCM, SCM, EPM), OCI (Oracle Cloud Infrastructure), Oracle Database, and Oracle EBS. Our deep technical expertise ensures seamless management whether you are on-cloud, on-premise, or in a hybrid setup.
Embedding AI into managed services delivers proactive rather than reactive support. Key benefits include predictive monitoring to catch issues before they escalate, automated remediation to fix routine incidents instantly, intelligent ticket resolution for faster response times, and continuous performance optimization to ensure your Oracle environment is always operating at peak efficiency
Yes. We specialize in managing complex, multi-cloud, and hybrid cloud deployments. Whether your Oracle applications are running on OCI, a third-party cloud, or in a private data center, Mastek’s unified management framework ensures consistent governance, security, and performance across all environments.
Partnering with Mastek for managed services drives measurable business value, including reduced total cost of ownership (TCO), improved system availability (SLA compliance), faster issue resolution, and continuous process optimization. We align our delivery to your business KPIs to ensure your technology investment consistently generates ROI.
We reduce operational costs through three main levers: intelligent automation that handles manual, repetitive tasks; incident reduction through predictive AI monitoring; and resource optimization, where we fine-tune your infrastructure and application usage to eliminate waste and maximize efficiency.
Mastek brings deep domain expertise to a wide range of sectors, including Public Sector & Government, Healthcare, Life sciences, Manufacturing & Technology, Retail & Consumer, Financial Services, and Higher Education. Our industry-native solutions ensure that your Oracle environment is tailored to meet specific regulatory and operational requirements.
Mastek facilitates a seamless transition to Oracle Redwood UX through a structured, phased approach. We start with a Fit-Gap Analysis to assess your existing workflows, followed by a strategic roadmap for migration. Our experts leverage tools like Visual Builder Studio (VBS) to design upgrade-safe, Redwood-compliant page extensions. We focus on enhancing usability and performance, ensuring that your transition to Redwood not only modernizes the user experience but also unlocks Oracle's native embedded AI capabilities.
Transform Your Oracle Environment
Go beyond uptime. Partner with Mastek to create a self-healing, insight-driven Oracle ecosystem.
Call with our Managed services specialist