Leading Digital Solutions for Life Sciences Industry

Connected collaboration for faster, insight-driven research

Mastek enables secure and scalable collaboration across sponsors, partners, and investigators through Salesforce Experience Cloud–based research portals. By integrating data and workflows, organizations gain real-time visibility into research activities and streamline coordination.

• Research Collaboration Portals
• Partner and investigator engagement
• Unified visibility across stakeholders

Benefits

Combining Experience Cloud, Veeva partners and Mastek’s life sciences accelerators, we deliver faster collaboration, improved insights, and scalable R&D innovation, reducing overall research cycle times by 15-25%.

Patient-Centric Engagement Across the Clinical Trial Lifecycle

Mastek enhances clinical engagement through patient portals and personalized communication models designed to improve participation and continuity. Leveraging Salesforce’s omnichannel capabilities and intelligent patient engagement with Agentforce, we enable consistent communication across digital, mobile, and human touchpoints, as part of our IT solutions for life sciences, resulting in upto 30% reduction in call center workload and increase patient responsiveness.

• Patient engagement portals
• Trial participant communication
• Omnichannel engagement across channels

Benefits

• 30% reduction in call center workload
• Increase patient responsiveness

Digital Manufacturing

Mastek helps Life Sciences organizations transform manufacturing into a connected, data-driven, and compliance-first enterprise. By converging IT and OT systems, we enable real-time visibility, operational excellence, and faster product release cycles—aligned with FDA cGMP (21 CFR Part 210/211), 21 CFR Part 11, and device QMS (21 CFR Part 820).

As part of our leading digital solutions for the life sciences industry, we integrate shopfloor systems such as MES, SCADA, PLCs, and IoT-enabled equipment with enterprise platforms including ERP, QMS, LIMS, and data platforms to create a seamless digital thread from plant to patient—enabling predictive insights, right-first-time manufacturing, and audit-ready operations.

A key part of this manufacturing backbone is Mastek’s strong Oracle PLM capability, which extends from ideation and product development through product information management, change control, and commercialization. With deep Oracle expertise and proven transformation experience across ERP, SCM, and PLM-led programs, Mastek helps Life Sciences organizations connect product lifecycle decisions directly to manufacturing and supply chain execution—improving traceability, accelerating change adoption, and strengthening control across regulated environments.

Mastek partners with leading Life Sciences organizations to deliver end‑to‑end quality engineering, validation, and compliance services that accelerate digital transformation leveraging AI & test automation while ensuring regulatory confidence.

Mastek provides end-to-end, compliance-led life sciences IT services for testing and validation services designed to improve product quality, enhance reliability, and reduce risk across the enterprise.

Testing & Validation Technology Ecosystem & Accelerators

Mastek provides an integrated toolset combining automation, validation platforms, and quality engineering solutions to enable compliant, scalable, and efficient testing for Life Sciences systems. We collaborate with the most trusted testing platforms in the industry, including Tricentis, Copado & Opkey.

AI-Led Quality Engineering Accelerators

A unified set of AI-powered accelerators that speed up test automation, improve quality, and deliver predictable outcomes at scale.

1. Q-Check: Assesses test maturity, identifies quick wins, and defines a roadmap to scale enterprise-wide test automation.
2. QualityOne.AI: AI-powered platform that converts user stories into automated tests and accelerates release cycles with intelligent testing.
3. Q-Nodes: Reusable automation building blocks, including pre-built automated scripts for Oracle and D365, to speed up test design and execution.
4. Q-Verse: Collaborative platform to design, build, and operationalize AI-led quality engineering use cases at scale.
5. AI Led Validation in the deliverable reviews helping to reduce cycle time on the programs.

Testing & Validation CoE

Mastek builds and operates scalable Testing Centers of Excellence that function as dedicated quality organizations within enterprise IT. Our TCoEs bring standardized processes, optimized test coverage, innovative commercial models and measurable quality outcomes across applications and platforms.

Mastek's Managed Application Development & Support Services provide a unified, end‑to‑end model for designing, building, modernizing, and maintaining business‑critical applications. We combine engineering excellence, domain expertise, and a mature global delivery model to help organizations accelerate digital initiatives while ensuring long‑term stability, scalability, and performance. Our practice helps enterprises modernize, manage, and innovate their application landscape through AI-powered operations, platform-led delivery, and outcome-driven engineering. Our global team spanning industry SMEs, developers, and SRE specialists, Mastek delivers scalable, resilient, and future-ready application ecosystems.

Our life sciences IT services span application operations, platform-led application support, legacy modernization, re-platforming, and application enrichment. Using a ZeroOps mindset, we reduce technical debt, automate operations, and shift maintenance left to improve efficiency. AI-powered smart operations enhance observability, automate incident management, and strengthen site reliability through structured SRE frameworks. Integrated Smart Operations unify monitoring and support across custom, COTS, and SaaS platforms, enabling leaner service delivery and faster innovation.

Mastek differentiates through platform-driven application management, AI/ML-led automation, and proprietary IP solutions that accelerate modernization and reduce operational costs. Our consulting-led approach aligns application transformation with business goals, supported by flexible pricing models, global delivery, and strong ecosystem partnerships.

Mastek provides end-to-end Application Development & Management services for Life Sciences, combining modern application development with integrated L1, L1.5, L2, and L3 support.

We enable organizations to modernize legacy applications, build cloud-native solutions, and run 24x7 operations through an AI-led support model. Our L1.5 intelligent support layer enhances traditional support by enabling faster triage, automation-driven resolution, and proactive monitoring, reducing incidents, and improving user experience.

Designed for regulated environments, our ADM services align with GxP, 21 CFR Part 11, and CSA-based validation approaches, ensuring audit readiness, traceability, and continuous compliance.

• 90% reduction in event-to-incident ratios through smart alert management
• Accelerated deployment & modernization
• Reduced Cost of Ownership through fewer defects, reduced MTTR, lower rework via automation, intelligent monitoring, and continuous improvement.
• Improved resilience and availability thru proactive issue detection, automated incident routing, and SRE-led stability improvements.
• Scalability & Future Readiness: Modular architecture, API-driven integration, and cloud modernization to support business growth.
• Faster innovation through product-centric engineering and AI-driven development

By combining AI-led operations, platform engineering, and modernization expertise, Mastek ADM helps organizations transform application portfolios, boost business innovation, and build resilient, future-ready digital enterprises.