Overview
In today’s technology-driven era, organizations – large, medium and small – see a critical need for a comprehensive integration of the human innovative spirit and powerful capabilities of artificial intelligence, machine learning and automation to outperform and solve complex challenges. What they look for is a partner who can power intelligent systems, demonstrate comprehensive understanding of industry and business context, and adapt to the explosion of information with speed and scale.
Mastek is your end-to-end business integrator of proactive and autonomous AI. Partnering with Agentforce, we create autonomous AI agents that can analyze data, set goals, and act with high efficiency to transform work across roles and industries. We customize innovative AI agents with the right data to operate across the right channels.
Advantage Agentforce@Mastek
Mastek’s Agentforce expertise enables businesses to climb higher peaks in AI to achieve the following outcomes:
Automation of routine tasks by agents, freeing up human agents for value-added work.
24/7 availability and support to enhance customer satisfaction.
High scalability to handle increased demand without addition to the workforce.
Personalization of customers’ experiences through data from CRM, data Cloud, and other sources.
A versatile range of powerful capabilities
Aa a preferred Agentforce consulting and implementation partner for Agentforce, we provide implementation, customization and training to help businesses drive the right actions and success with Agentforce.
We build smarter agents, streamline your workflow, and delight your customers. Our intelligent agents
- Handle complex tasks, understand natural language, and provide personalized responses
- Work autonomously to provide better customer service and experience
- Drive sales success, and increase marketing RoI
- Escalate to humans when intervention is needed
- Learn from interactions and adapt to changing contexts over time
Service Agents
Service Agents
- Autonomous resolution of issues with data-driven responses
- 24*7 services across channels deploying natural language
- Good understanding of context and intent
- Detection of potential security issues
- Escalation to human required
Sales Agents
Sales Agents
- Help in booking meetings, qualifying leads, and handling queries - aligned to sales objectives
- Speedy and accurate retrieval of information from Data Cloud for effective responses
- Training in handling client pitches and meetings
Marketing Agents
Marketing Agents
- Helps in creation of campaign briefs, content and flow
- Managing of campaign follow-ups based on customer engagement
- Real-time performance insights and proactive recommendations - with data-driven adjustments to improve campaign effectiveness
Our Agentforce signature across industries
Across industries, we leverage Agentforce’s flexibility, ability to automate interactions, personalize experiences and provide 24/7 availability to address diverse business needs and drive innovation.
Public Sector
Public Sector
- Photo validation, application filling
- Investigate report management
- Bulk promotion management
- Social services documentation
- Processing of service reports and legal documents
Higher Education
Higher Education
- Bulk promotion management
- Admissions and financial aid processing
- Processing of revenue reports
- Compliance and accreditation management
Healthcare
Healthcare
- Appointment scheduling and reminders
- Patient triage and support with compliance with HIPAA and other relevant regulations
- Medication reminders and tracking of medication adherence
- Insurance claim processing
- Regulatory compliance
Retail
Retail
- Personalized product recommendations: based on customer browsing history, purchase data and preferences
- 24/7 customer support on products, orders and shipping
- Automated order tracking and updates
Manufacturing
Manufacturing
- Predictive maintenance through analysis of data from equipment
- Supply chain optimization by analyzing demand forecasts, inventory levels and transportation costs.
- Automation of quality control by analysis of images and sensor data to detect defects in the products.
Financial Services
Financial Services
- Fraud detection and prevention with real-time analysis
- Personalized financial advice based on customer financial goals, risk tolerance and market conditions.
- Automated loan processing with verification of applicant information, and assessment of creditworthiness.
Agentforce thought leadership @ Mastek
Blog
AI in Higher Education: How Agentforce Streamlines Administration and Student Success