Arizona DEMA Modernizes Search and Rescue with Salesforce Implementation
The case study highlights how the Arizona Department of Emergency and Military Affairs (DEMA) leveraged Mastek’s Salesforce implementation services and launched a modern Search and Rescue Incident Tracking System. This user-friendly digital platform enables rescue teams to quickly capture critical mission details, streamline operations, and manage partner relationships with greater efficiency. The solution has significantly improved real-time visibility and response time across search and rescue missions.
Client Snapshot
The Department of Emergency and Military Affairs (DEMA) consists of the Arizona National Guard (Air, Army, Joint Task Force), the Division of Emergency Management and the Division of Administrative Services. DEMA provides vital military and emergency management capabilities to the citizens of Arizona and the Nation.
The one-on-one assistance and short notice availability and willingness to train new users in an unfamiliar environment was great. Janell and Jessica were always cheerful and more than helpful. I look forward to future projects.
Challenge
Before making the switch to Salesforce, DEMA was unable to make an upgrade to its legacy system and received feedback that it was complex and frustrating to use. Without cloud-based features to document mission activities or process reimbursement requests, users filled out a physical form to enter data and submit missions for reimbursement to their financial team. Understanding these issues, DEMA knew they needed to invest in new technologies to simplify mission-critical processes while staying connected to their most valuable resources.
Solution
DEMA partnered with Mastek due to its Salesforce implementation expertise and reputation for successfully working with other public sector organizations. Mastek conducted discovery sessions to develop a deep understanding of the new system’s business needs and technical requirements The resulting solution uses the Salesforce Lightning Platform, Service Cloud and Community Cloud to manage end-to-end operations associated with search and rescue missions. We also used Government Cloud, DocVault and Rollup Helper to make the process more streamlined. Users can now log information related to search and rescue missions directly through the Salesforce Community portal and request approval from the state coordinator for the resources used. The system also provides staff with the ability to monitor system usage, generate mission reports, and send notifications to staff when new missions are opened or when recovery requests are made.
Impact
Through Salesforce implementation, DEMA adopted a modern cloud-based platform for its Search and Rescue Incident Tracking System, resulting in increased staff efficiency, enhanced system security, and improved data insights. The new system is easy to use and accessible via any internet browser. Users can quickly locate agency information, process reimbursement requests, and collaborate with local agency counterparts involved in search operations. In addition to providing a secure environment for DEMA’s data, Salesforce enables the management team to restrict system access for specific internal groups, ensuring privacy and data accuracy. This web-driven application also improves the timeliness and availability of critical mission information, which supports training and reporting needs. Administrators can easily generate mission summaries and create custom reports for seamless sharing via email.
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