AI-Driven Accounts Payable Automation for a US-based Industrial Tech Leader
A global player in the industrial technology sector based in the United States was managing a high volume of supplier communications tied to their Accounts Payable (AP) function. With growing demands and an increasing number of incoming emails, their existing manual processes were straining internal resources and impacting response times and vendor satisfaction.
Supplier response time reduced from hours to minutes
$300K annual savings via AI automation
100% email triage and response automated
Accounts Payable team refocused on value-added tasks
Problem Statement
The Accounts Payable team experienced a surge in supplier emails, resulting in significant delays and increased operational costs due to manual processing. The inefficiencies led to slower turnaround times and challenges in maintaining supplier relationships. The client needed a scalable, intelligent automation solution that could integrate with SAP systems, understand incoming queries, and respond with minimal human intervention.
Mastek's Solution
Mastek’s Intelligent Automation team implemented an Agentic AI-driven solution combining UiPath for robotic process automation, Azure OpenAI for language understanding, and SAP integration for data access. A digital agent was deployed to monitor supplier emails around the clock, classify and interpret messages using AI, and retrieve relevant invoice data from SAP. The solution also enabled automated, context-aware email responses that mimicked human decision-making-delivering seamless and high-impact automation without disrupting existing workflows.
Benefits Delivered
- AI-powered automation led to measurable improvements across the AP function.
- Supplier response times were cut from hours to minutes, significantly enhancing service levels.
- Manual workload was reduced, freeing up the AP team for higher-value tasks.
- Invoice processing accuracy improved, reducing errors and rework.
- The client achieved substantial cost savings-estimated at around $300,000 annually-while enhancing operational efficiency and strengthening supplier relationships.