Project Summary
Client Situation
Founded in 1957, the client is a globally recognized leader in providing innovative solutions for toilet tank repair and plumbing products. With over six decades of history, the company boasts annual sales of USD 100 million in toilet parts and is renowned for its iconic fill valves, flush valves, and other essential components. The organization consistently sets industry standards with its commitment to quality, reliability, and efficiency. Their products are available in hardware stores across North America and the U.K., and are popular among professional plumbers and DIY enthusiasts alike. They continues to revolutionize the plumbing industry with cutting-edge technology and a dedication to customer satisfaction.
The client, a diverse global entity operating across numerous geographies, lacked a unified legacy system and required an end-to-end solution to automate its global Human Capital Management (HCM) system. The absence of a unified system led to significant operational challenges, resulting in a fragmented enterprise data landscape. This fragmentation impeded its ability to achieve a cohesive, real-time view of business operations and limited their capacity to leverage data-driven analytics effectively. Consequently, the company faced difficulties in responding promptly to market dynamics and optimizing strategic decision-making based on comprehensive, integrated insights.
The client conducted a thorough evaluation of Workday and Oracle to determine the optimal HCM solution. This assessment considered functionality, scalability, and compliance compatibility. Ultimately, they decided to implement Oracle HCM Cloud across their global operations.
- Bridge gaps in the hiring process and recruit the best available talent.
- Automate manual processes to reduce human errors and save time.
- Gain complete visibility of salaries and organization charts.
- Ensure proper and timely allocation of benefits and salaries.
Solution
Mastek played a pivotal role in the client’s cloud adoption journey, leveraging its expertise to implement a tailored Oracle HCM Cloud solution. Understanding the client’s goals and objectives, Mastek introduced decomplex digital approach to maximize the potential of the cloud to meet the company’s unique requirements.
Since implementing Oracle Fusion HCM, the client has made significant strides in addressing challenges stemming from the lack of a unified system. Oracle Fusion HCM has provided a robust platform that integrates and centralizes HR data and processes across the enterprise. This unified approach has enabled the client to achieve a comprehensive global view of its workforce, enhancing its ability to react promptly and make informed decisions based on real-time analytics.
With Oracle Fusion HCM, the client now benefits from streamlined HR operations, standardized processes, and improved data integrity. The solution supports advanced reporting and analytics capabilities, allowing to derive actionable insights and optimize workforce management strategies effectively. By leveraging Oracle Fusion HCM, the client has strengthened its agility and responsiveness, ensuring alignment with strategic objectives, and enhancing operational efficiencies across the organization.
Mastek deployed the Oracle Workforce Compensation solution, ensuring timely and accurate allocation of compensation regardless of employee location. Additionally, the Oracle Performance Management module provided both employees and managers with a clear view of workforce performance, aligning them with organizational goals. Furthermore, Oracle Recruiting Cloud improved the efficiency of the recruitment team, enabling the company to offer better and more consistent experiences.
The extensive suite of Oracle Fusion Cloud HCM modules and the approximate number of users are as follows:
- Oracle Global Human Resources – 2500-3000 Employees:
Consolidating HR data and processes across the client’s global operations. This module provided a unified platform for managing employee records, global compliance, and localization requirements, supporting international workforce management needs. - Oracle Recruiting Cloud – 2500-3000 Employees: Enabling client to streamline and automate their hiring processes. They configured job requisitions, candidate management workflows, and integrated external recruitment portals to enhance talent acquisition efficiency.
- Oracle Talent Management Cloud – 2500-3000 Employees:
Setting up performance management frameworks, succession planning processes, and employee development programs to foster a high-performance culture. - Oracle Benefits Cloud – 150 Employees:
Enabled managing employee benefits programs efficiently. Integrated with third-party benefits providers such as Known2u for transferring data to carriers. - Oracle Absence Management Cloud – 500-600 Employees: Automating leave requests, approvals, and tracking to ensure compliance with organizational policies and optimize workforce scheduling.
- Oracle Time & Labor – 150 Employees : Enabling accurate time tracking, labor management, and compliance with labor regulations. This module automated time entry, approval workflows, and reporting to ensure workforce productivity and regulatory adherence.
- Oracle Learning Cloud – 2500-3000 Employees:
Centralized management of employee training and development. This involved setting up learning programs, course catalogs, competency assessments, and tracking employee skills enhancement. - Oracle Digital Assistant – 2500-3000 Employees:
Enhancing employee self-service capabilities and providing a conversational interface for HR inquiries, leave requests, benefits information, and training support. This AI-powered assistant improved accessibility to HR services and reduced administrative overhead. - Oracle Compensation Management – 2500-3000 Employees:
Standardizing and managing compensation plans effectively, including configuring salary structures, bonus programs, and performance-based incentives to align with the company’s compensation strategy.
Additional relevant technologies integrated with Oracle Fusion Cloud HCM include:
- ADP Payroll – Vendor for payroll processing, integrated with Oracle Fusion HCM. This integration is crucial for processing payroll for US employees.
- Microsoft Active Directory – To sync work emails, work phones, and images with Oracle Fusion HCM, ensuring updated information is available in near-real time to maintain consistency across both platforms.
Currently, Mastek is implementing the Oracle EPM module in conjunction with the Fusion Cloud HCM.
Mastek’s meticulous planning, comprehensive training, and ongoing support ensured a seamless transition, addressing the client’s unique needs and fostering user adoption. By customizing and integrating Oracle Cloud HCM, we enhanced HR efficiency and empowered the employee experience, allowing to fully harness the benefits of the Oracle Cloud.
Business Outcome
Mastek guided the client on its journey from legacy HR systems to Oracle HCM Cloud. This helped the client navigate through siloed processes and improve its employee engagement quotient. By leveraging cutting-edge embedded technologies in the HCM solution, Mastek helped the client nurture and retain talent with diverse learning opportunities.
With Oracle HCM implementation, the client achieved the following:
- Attract and recruit the best talent with an improved recruitment process.
- Gain visibility into HR operations fueling a data-driven culture.
- Speed up processes and derive accurate outcomes by eliminating manual intervention.
- Build a scalable IT landscape to accommodate business growth.
- Improved Operational Efficiency: By integrating Oracle Fusion Cloud HCM modules such as recruitment, compensation, talent management, absence management, benefits, and learn management, the company streamlined its HR processes. Automation of recruitment workflows, standardized compensation management, and centralized talent and absence management reduced manual efforts and administrative overhead.
- Enhanced Employee Experience: Implementation of Oracle Digital Assistant improved employee self-service capabilities. Employees could easily access HR information, submit leave requests, inquire about benefits, and participate in training programs through a conversational interface. This accessibility and responsiveness enhanced overall employee satisfaction and engagement.
- Data-Driven Decision Making: Centralized data management and advanced analytics capabilities provided by Oracle Fusion Cloud HCM enabled making informed, data-driven decisions. Insights from performance evaluations, talent assessments, compensation analytics, and workforce planning supported strategic HR initiatives and optimized resource allocation.
- Compliance and Risk Management: The client enhanced compliance with regulatory requirements and internal policies through robust benefits administration and absence management capabilities within Oracle Fusion Cloud HCM. Automated compliance checks and reporting functionalities ensured adherence to labor laws and industry standards, mitigating risks associated with non-compliance.
- Agility and Scalability:The scalable architecture of Oracle Fusion Cloud HCM supported the company’s growth initiatives and global operations. The modular approach facilitated easy expansion into new markets and the adoption of additional functionalities as business needs evolved, ensuring agility in responding to market dynamics.
- Cost Savings: By optimizing HR processes and reducing manual interventions, the client realized cost savings associated with operational efficiencies and improved resource utilization. The consolidation of HR systems and streamlined workflows minimized IT maintenance costs and enhanced overall cost-effectiveness.
In summary, Mastek’s implementation of Oracle Fusion Cloud HCM modules and Oracle Digital Assistant enabled to transform the client’s HR operations, enhance employee engagement, improve decision-making capabilities, ensure compliance, and achieve significant operational efficiencies and cost savings. These outcomes collectively positioned the client for sustained growth and competitiveness in the global marketplace.