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“The seamless integration has created amnesty between our systems and makes our tech ecosystem a lot stronger.” – Senior Manager of an industry leading virtual agent services company.

An industry leading tech-enabled platform specializing in virtual, flexible agent services were struggling to adequately track operational activities for their agents; most of which was done manually. Mastek’s Salesforce based hub enabled them to get a 360-degree view of client to agent operations.

Leveraging a virtual workforce that boasts a lower carbon footprint, Mastek has provided a cloud-based solution resulting in increased scalability and resource optimization, leading to a more efficient use of computing resources and the potential to reduce carbon emissions associated with data centers. This digitalization and streamlining of processes has led to eliminating all manual activities from reduced paper usage and resource consumption, contributing to environmental sustainability and recapturing up to 6000 work hours per year.

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Mastek 2025 Voice of the Customer Honor

Mastek 2025 NSE

Mastek 2025 Project Deep Blue

Mastek 2025 – III

Mastek 2025 – II

Mastek 2025 – I

Mastek 2025

Mastek 2024 – Everest Group’s

Mastek 2024 – ISG Index™

Mastek 2024 – The Gold Stevie® Award

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