Resources

Managed Service Providers (MSPs) used to run IT services and infrastructure for a business based on a break-fix model, where companies could contract an outside team to identify problems and resolve them as they happened. This outsourced model of managed services was focused on reactive fixes, technical issues and guess work. 

To deliver value, enterprises need to change their services model to a proactive approach, where the focus is on measurable business outcomes. Executives need to choose an MSP with a clear strategy and roadmap, standard models for delivery, strategic vendor partnerships and flexible commercial models that enable business objectives.  

Experts at Mastek have developed a whitepaper, closely examining how the continuous evolution available with cloud managed services can be a game-changing alternative to the traditional ways of supporting and maintaining digital services.  

 
This white paper covers:   

• How the role of managed services has changed  

• The four critical limitations of conventional managed services  

• Why you should work with MSPs for strategic goals  

• What an ideal managed services solution looks like 
   

Download this whitepaper and explore how enterprises can access the full potential of the cloud with an MSP that takes on the responsibility of driving an ongoing shift towards new capabilities in a rapidly changing market.    

Service design and discovery closes the gap between technical expertise and usability to create services that meets users’ needs.

The world has changed dramatically—user-centric software dominates the marketplace and people have higher expectations of user interface design. 

Our service design and GDS specialists are bridging this gap by helping our clients to:

• Develop services that can be used first time by all
• Meet Government Digital Service Standards (GDS)
• Optimise features for user needs and quality
• Leverage Agile to deliver right fit solutions

Our client, the Department for Work and Pensions needed to replace their jobs board website (Universal Jobmatch) because it was expensive to run and was difficult for users to set up and use. They asked our consultant to ensure that their service met National Minimum Wage standards, Welsh language compliance and accessibility requirements.