Create One View Across Healthcare Operations
Bring clinical, claims, pharmacy, financial and operational data together to give teams the context they need to act faster and make better decisions.
Mastek Recognized as a Leader by Everest Group for AI-led Digital Transformation in the Mid-Market Segment.
Mastek wins the 2025 Oracle Regional Best in Class, Service Partner SaaS Applications, SCM Breakthrough Partner Award for EMEA at Oracle AI World!
Middle East Manufacturing Enters a New Digital Era - 62% of Manufacturers are now Investing in AI-driven Digital-first Strategies.
Mastek Recognized with the 'Voice of the Customer Honor – Value Excellence' Award at Everest Group Elevate Honors™ 2025.
Healthcare AI Solutions Powered by Innovaccer and Mastek
As an Innovaccer Platinum Global Partner, Mastek helps payers, providers and life sciences organizations turn healthcare intelligence and AI into measurable impact. We combine Innovaccer’s healthcare solutions with Mastek’s healthcare transformation, data, AI and integration expertise to improve experiences, automate operations and strengthen quality and revenue performance.
Assess Your Readiness in 30 Minutes 
Turn the Mastek Innovaccer Partnership into Healthcare Impact
Innovaccer brings healthcare intelligence, AI and purpose-built solutions. Mastek brings the healthcare transformation, data, integration and enterprise technology expertise to connect them across the systems healthcare organizations already run.
Integrate Innovaccer with the clinical, payer, CRM, ERP, contact center, cloud and data environments already powering healthcare operations.
Apply AI and intelligent automation to prior authorization, patient access, revenue cycle, quality, utilization management and other administrative workflows.
Replace fragmented tools, manual handoffs and repetitive data cleanup with connected workflows that give teams more time for higher-value work.
Combine healthcare strategy, implementation, integration, data, AI, deployment and managed services through Mastek.
Turn Innovaccer Gravity into a Connected Healthcare Enterprise
Innovaccer Gravity works across the healthcare systems you already run. It sits on top of your EHR, CRM, payer and enterprise environments, bringing clinical, claims and operational data together so AI and intelligent workflows can work across a connected, governed foundation.
Embed Intelligence into High-Value Workflows
Apply AI and real-time intelligence to prior authorization, patient access, revenue cycle, quality, utilization management.
Automate Work That Slows Teams Down
Orchestrate repetitive, manual and information-intensive tasks across people and systems to reduce administrative effort and accelerate execution.
Turn Healthcare AI into Action
Apply intelligence across connected data and workflows to move AI beyond isolated applications and into day-to-day healthcare operations.
Build a Governed Foundation for Healthcare AI
Bring data quality, security, traceability and human oversight into AI and workflow operations to support responsible enterprise adoption.
Extend Existing Investments Across the Enterprise
Build on existing EHR, CRM, payer and enterprise investments while expanding Innovaccer into additional workflows and business priorities.
Improve Access, Revenue, Quality and Utilization Performance
Innovaccer brings purpose-built healthcare applications that help payers, providers and life sciences organizations address high-friction operational challenges. Mastek integrates these solutions with existing systems, data and workflows to turn healthcare intelligence, automation and AI into measurable business outcomes.
Improve Patient Access and Engagement with Innovaccer Comet
AI agents run scheduling, referral intake and outreach 24/7 across voice, web and SMS, with copilots guiding live agents on one unified desktop.
Accelerate Revenue Cycle Performance with Innovaccer Flow
Agents run prior auth, coding and CDI, claim submission, denial management and underpayment recovery, with certified RCM experts on the exceptions.
Improve Stars, Quality and Risk Performance with Innovaccer Galaxy
Forecasts at-risk Star measures before a cut point slips and closes care gaps year round across point of care, pharmacy and home, at one chart per member.
Modernize Utilization Management with Innovaccer Galaxy UM
Auto-approves qualifying requests in real time and never auto-denies, escalating the rest to a clinician with an AI-prepared summary and a policy citation on every determination.
Strengthen Member and Patient Experiences Across the Care Journey
Use Innovaccer's healthcare intelligence to personalize outreach, engagement and service experiences, while Mastek connects these interactions across existing digital, contact center and care delivery environments.
Build a Trusted Foundation for Healthcare Data Integration and AI
Bring clinical, claims, pharmacy, financial and operational data together through Innovaccer's healthcare platform, with Mastek establishing the integration, interoperability, governance and data foundations required for enterprise-scale AI.
Scale Healthcare AI and Automation Across Operations
Apply healthcare AI and automation across patient access, utilization management, revenue cycle, quality and service operations, with Mastek helping move AI from isolated use cases into governed production environments.
Improve Commercial and Patient Outcomes with Humbi and Equipp
Use Humbi and Equipp to strengthen market access, formulary intelligence, patient engagement, therapy adherence and persistence, while Mastek integrates these capabilities into broader life sciences operating models and workflows.
Operationalize Innovaccer Across High-Impact Healthcare Use Cases
Deploy Innovaccer solutions across prior authorization, patient access, care management, quality, risk adjustment, revenue cycle, provider data management, contact center operations and utilization management, with Mastek providing the integration, governance and transformation expertise required to scale adoption.
Deliver Proven Healthcare Transformation Results
Mastek's healthcare transformation programs have delivered measurable improvements across patient access, quality reporting and care management.
Reduce Patient Access Effort by 33%
A Medicare Advantage engagement reduced Average Handle Time from 12 to 8 minutes, while integrating millions of claims and member records to give teams more connected information.
Accelerate Quality Reporting by 25% to 35%
Mastek's quality management approach helped healthcare teams reduce reporting timelines by 25% to 35%, enabling faster access to quality insights and performance information.
Reduce Unclosed Care Gaps by 20% to 30%
Predictive quality workflows helped reduce unclosed care gaps by 20% to 30%, giving teams earlier visibility into gaps and supporting more targeted interventions.
Transform Payer, Provider and Life Sciences Operations
Mastek brings Innovaccer’s capabilities into the specific operating environments of payers, providers and life sciences organizations, aligning solutions to their priorities, technology ecosystems and workflows to drive meaningful business outcomes.
For Providers: Improve Access, Care and Revenue Performance
Connect Innovaccer Comet and Flow with existing EHR, CRM, clinical, contact center and revenue cycle environments to improve patient access, care coordination and revenue performance. Mastek brings the provider transformation and integration expertise needed to embed these capabilities into existing workflows.
For Payers: Improve Quality, Risk and Utilization Performance
Apply Innovaccer Galaxy and Galaxy UM across quality, risk adjustment, prior authorization and utilization management while connecting claims, member, clinical and payer administration data. Mastek brings deep payer transformation expertise to integrate these capabilities into the workflows and platforms that drive health plan performance.
For Life Sciences: Strengthen Market Access, Commercial and Patient Outcomes
Extend Innovaccer Humbi and Equipp across market access, formulary intelligence, commercial decision-making, patient engagement, adherence and persistence. Mastek combines life sciences transformation, data and integration expertise to connect these capabilities with the broader technology and operating environment.
Identify Your Highest-Value Innovaccer Use Case
Implement and Integrate Innovaccer Across Healthcare
Mastek helps healthcare organizations turn Innovaccer from a strategic investment into a production-ready capability. From architecture and implementation to integration, data, deployment and managed operations, Mastek connects Innovaccer to the complex payer, provider and life sciences environments that power North American healthcare.
Define the Right Innovaccer Implementation Strategy
Align business priorities, use cases, architecture, data readiness, integration dependencies, security and governance to create a practical Innovaccer implementation roadmap built around the organization’s existing technology environment.
Configure Innovaccer for Real Healthcare Operations
Configure Innovaccer around payer, provider and life sciences workflows, including business rules, roles, approvals, alerts, dashboards and operational requirements, so the platform supports how teams actually work.
Connect Innovaccer to the Healthcare Technology Ecosystem
Integrate Innovaccer with EHRs, payer administration platforms, CRM, ERP, contact center, cloud and data platforms, connecting new capabilities to the systems already running critical healthcare operations.
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Enable Interoperability Across Clinical and Enterprise Systems
Connect clinical and enterprise environments through HL7, FHIR, APIs, MuleSoft, Boomi and Azure Integration Services, enabling secure and reliable exchange of healthcare information across fragmented systems.
Build the Healthcare Data Integration Foundation for AI
Unify clinical, claims, pharmacy, financial and operational data to improve data quality, accessibility and governance, creating a stronger foundation for Innovaccer analytics, automation and AI.
Move from Implementation to Production
Bring architecture, integrations, workflows and governance into production through structured testing, validation, cutover, adoption and operational readiness, reducing disruption across critical healthcare operations.
Extend Innovaccer with Managed Services
Provide ongoing platform configuration, integration monitoring, application support, performance management and optimization to keep the Innovaccer environment aligned with evolving business and operational requirements.
Activate Healthcare AI Solutions Across Health Systems
Mastek combines Innovaccer’s healthcare-native AI and intelligence with enterprise AI, data and engineering expertise to embed AI into real healthcare workflows. This enables healthcare organizations to automate high-effort work, identify risk earlier, augment decision-making and turn AI investments into measurable operational value.
Automate High-Effort Healthcare Work
Deploy AI agents and healthcare automation solutions across prior authorization, patient access, revenue cycle, scheduling, care management, intake and other repetitive or information-intensive workflows.
Predict and Prioritize Emerging Risk
Apply predictive AI across clinical, claims, financial and operational data to identify emerging risks, prioritize interventions and help teams act earlier.
Turn Healthcare Data into Actionable Intelligence
Use AI to synthesize complex healthcare information, identify patterns and deliver relevant insights to clinical, operational and administrative teams when they need them.
Augment Human Decision-Making
Give healthcare teams AI-assisted retrieval, summarization, analysis and decision support while keeping human judgment at the center of clinical and operational decisions.
Orchestrate AI Across Healthcare Workflows
Connect AI-driven intelligence to enterprise workflows to route work, trigger actions and escalate exceptions based on data, business rules and human oversight.
Accelerate Knowledge-Intensive Work
Apply generative AI to document summarization, information extraction, research, analysis and other high-effort knowledge workflows across healthcare operations.
Extend Healthcare AI with Mastek ADOPT AI
Extend AI beyond individual Innovaccer workflows with 80+ pre-built agents and 100+ proven use cases from Mastek ADOPT AI, addressing automation and intelligence opportunities across the wider healthcare technology environment.
Govern AI for Production-Ready Healthcare Operations
Build security, data governance, traceability, auditability, human oversight and operational controls into healthcare AI solutions to support responsible adoption across production environments.
See Mastek's Impact Across Healthcare
Explore how Mastek has helped healthcare organizations address complex technology and operational challenges across payer and provider environments, with measurable improvements in efficiency, integration and business performance.
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View Case Study Embed Innovaccer into Live Healthcare Operations
Mastek brings the strategy, integration, data, governance and operational expertise needed to embed Innovaccer into a live healthcare environment and turn the right use cases into measurable business value.
Choose Mastek to Implement and Run Innovaccer
Innovaccer provides the connected AI platform. Mastek brings the enterprise transformation depth to make it work across the systems, workflows and operations that already run healthcare.
Make One Platform Work Across Your Enterprise
Connect Innovaccer across EHRs, payer platforms, CRM, ERP, data and other core systems, reducing the need for disconnected tools and point solutions.
Turn AI into Operational Work
Move beyond standalone AI use cases by embedding intelligence and automation directly into the workflows where healthcare teams spend time and money.
Connect the Front and Back Office
Bring patient access, prior authorization, revenue cycle, quality, utilization and other high-effort operations into a more connected technology and workflow environment.
Bring Four Decades of Transformation Experience
Draw on Mastek's 40+ years of enterprise transformation experience across 40+ countries to navigate complex technology environments and large-scale change.
Extend Value Beyond the Platform
Combine Innovaccer with Mastek’s broader capabilities across Oracle, Salesforce, data, cloud, AI and digital engineering to address transformation needs beyond what the platform can deliver alone.
Hear Mastek and Innovaccer Leaders on Healthcare AI
Abhinav Shashank
Co-Founder & CEO, Innovaccer
Perspectives on connected healthcare data, intelligence and autonomous healthcare operations.
Watch Interview
Umang Nahata
CEO, Mastek
Perspectives on trusted AI, healthcare transformation and turning connected data into action.
Watch Interview
Explore Healthcare Transformation Insights
Explore recent updates, recognitions, and innovations shaping our AI journey.
Frequently Asked Questions
Innovaccer provides a connected healthcare platform that brings clinical, claims, operational and financial data together to support AI, analytics and workflows across payer and provider environments.
The Mastek Innovaccer partnership combines Innovaccer’s healthcare intelligence and AI platform with Mastek’s implementation, integration, data engineering, governance and managed services expertise to take solutions from strategy into production.
An Innovaccer readiness assessment evaluates priority use cases, data readiness, architecture, integration dependencies, governance, operating ownership and the requirements needed to move into implementation.
Yes. Gravity works alongside existing healthcare technology rather than requiring wholesale replacement. Mastek can integrate it with EHR, CRM, payer, ERP, cloud and data environments while configuring it around existing workflows.
Providers can apply Innovaccer across patient access, contact center operations, revenue cycle management, care management, clinical intelligence and patient engagement.
Innovaccer Gravity can unify clinical, claims, pharmacy, financial and operational information into a governed data foundation that supports healthcare analytics, AI, automation and operational workflows.
Yes. Mastek brings experience across payer and enterprise platforms including QNXT, HealthEdge HRP, OnBase and Oracle Financials, helping connect Innovaccer with the wider payer technology environment.
Mastek starts with the business outcome, then addresses data readiness, integration, governance, security, human oversight and operating controls before moving healthcare AI solutions into production.
Automation can support prior authorization, patient access, intake, document processing, routing, patient and member outreach, contact center operations, revenue cycle, utilization management and other high-effort administrative workflows.
Yes. Mastek supports Innovaccer integration across major clinical environments, including Epic, connecting clinical data and workflows without requiring platform replacement.
Yes. Mastek's Oracle capabilities support Innovaccer alongside Oracle Health and surrounding enterprise systems, connecting clinical, financial and operational data.
Yes. Mastek can connect Innovaccer with Salesforce Health Cloud and related engagement workflows to unify patient and member data across service and care teams.
Build Smarter, More Efficient Healthcare Operations
Bring your highest-priority healthcare challenge to Mastek. We’ll help you identify where Innovaccer can improve access, revenue cycle, utilization management, quality, automation or operational performance first.
Assess Your Readiness in 30 Minutes