Our latest expert insights and customer success stories.


Direct to everyone – A strategy for game changing transformation

Call it a legacy that COVID-19 has given the world of business, or call it the coming of age of digital transformation, one truth has emerged. Unprecedented digital migration has enveloped every industry, driven by consumer and stakeholder behaviors. Even as we talk about remote and contactless operations, the need for closer engagement could not be more critical. With every single person involved at every single touchpoint being a stakeholder of interest for an organization, how can enterprises deliver inclusive engagement?

At Mastek, we believe that our D2X (Direct to Stakeholder) strategy holds the key to this question. In this paper, we have put forth our approach of leveraging cutting-edge platforms of engagement, founded on rich engineering heritage, that will enable organizations across industries to achieve such a transformation.

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Composable Commerce Stimulates Growth in a Recession

Composable Commerce Stimulates Growth in a Recession

Composable commerce is when retail businesses create modular architecture that can be made from interchangeable building blocks so that functionality can be added when it is needed. Retail CIOs can plug in new capabilities using APIs, microservices and other modular elements, or cluster existing services to create a new one.

However, faced with the realities of legacy systems and inflationary pressures, many retail CIOs see the associated risks of high upfront costs, complex IT solutions and failed projects as being too high. So, composable architecture never makes it to the boardroom and businesses cannot implement modern platforms that enable rapid alignment with business goals.

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Edge Computing Increases Margins During a Profitability Challenge

Edge Computing Increases Margins During a Profitability Challenge

The Internet of Things (IoT) and Artificial Intelligence (AI) are the foundation of the next major shift in the retail technology landscape – the intelligent edge. Edge computing allows data to be accessed where it is created and enables business processes outside the core IT environment.

In 2022, the International Data Corporation (IDC) predicted that European edge computing investments will reach $40 billion in 2022 and increase to nearly $64 billion through 2025, with a five-year compound annual growth rate (CAGR) of 16.4% .

Edge platforms are crucial to creating connected value chains that can detect and correct issues in real-time to support better decisions. For example, edge devices can monitor refrigeration and energy consumption to improve in-store margins and reduce unnecessary costs. As such, they can mitigate the impact of high inflation and the struggle for profitability.

The challenge for retail CIOs is to leverage the business value of IoT data by delivering edge platforms that can orchestrate complex workflows.

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How CIOs can Respond to Changes in Business Needs with Composable ERP?

Composable ERP enables businesses to become resilient and agile 

The recent uncertain and challenging times have urged CIOs to evaluate the existing technology investments from a different lens. C-suite is leaning towards modular solutions that allow them to mix and match functionalities and withstand the test of time.

CIOs and enterprise architects believe their top reasons for reviewing monolithic ERP systems were inability to meet their challenges (47%), high maintenance costs (42%) and complex hybrid environments (38%) - a 2022 survey by Boomi.

A composable ERP is the next move here as it put businesses in a position to adapt to the unexpected changes and evolve at the pace of their industry landscape.  

Moving away from existing monolithic ERP to a composable one is the need of the hour, but there are many moving parts involved. You also need to determine the areas where composability is needed. 

This whitepaper, How CIOs can Respond to Changes in Business Needs with Composable ERP, gives an explicit understanding of the below-mentioned topics: 

  • Why there has been a shift in the business case for ERP 

  • The four critical limitations of monolithic ERP 

  • Whether a vendor upgrade is actually equal to a replacement 

  • How composable ERP can help you to move at market pace 

  • The functional areas that provide the biggest competitive advantage 

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How Executives Can Evolve their Business with Cloud Managed Services

Managed Service Providers (MSPs) used to run IT services and infrastructure for a business based on a break-fix model, where companies could contract an outside team to identify problems and resolve them as they happened. This outsourced model of managed services was focused on reactive fixes, technical issues and guess work. 

To deliver value, enterprises need to change their services model to a proactive approach, where the focus is on measurable business outcomes. Executives need to choose an MSP with a clear strategy and roadmap, standard models for delivery, strategic vendor partnerships and flexible commercial models that enable business objectives.  

Experts at Mastek have developed a whitepaper, closely examining how the continuous evolution available with cloud managed services can be a game-changing alternative to the traditional ways of supporting and maintaining digital services.  

This white paper covers:   

  • How the role of managed services has changed  

  • The four critical limitations of conventional managed services  

  • Why you should work with MSPs for strategic goals  

  • What an ideal managed services solution looks like 

Download this whitepaper and explore how enterprises can access the full potential of the cloud with an MSP that takes on the responsibility of driving an ongoing shift towards new capabilities in a rapidly changing market.    

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How good design minimises test automation maintenance

Good test automation design reduces maintenance costs and maximises savings.

In adopting quicker development methods for the rapid delivery of applications, CXOs are placing greater importance on quality assurance and testing.

In order to meet the demand posed by this accelerated rate of software development, there is industry acknowledgment of the need to implement test automation across various testing phases for faster QA delivery.

However, creating and maintaining automated tests can come at a high cost. In order to keep maintenance costs to a minimum, it is vital to design your test automation framework well.

Our whitepaper, How good design minimises test automation maintenance, provides an understanding of:

  • The importance of test automation maintenance
  • How maintenance outweighs automation benefits in poorly designed frameworks
  • Design considerations for low maintenance automation frameworks and automated tests

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How Retail CIOs Can Navigate Inflation without High Upfront Costs

Persistent Inflation Impacts Profitability

Every retail CIO faces the same challenge: how to maintain profitability in the face of perpetual disruption. The possible impact of persistent inflation is just the most recent addition to the profitability challenges faced by the retail industry since the start of the pandemic in 2020.

To compound the problem, a 2022 PwC report reported that constant disruption is shifting consumer expectations as inflation, supply chain issues, ESG awareness, and a potential recession affect availability, competition and values. The same report found that rising prices and the lack of stock availability are having a granular impact on purchasing decisions – 40% of consumers use comparison sites to look for availability and 37% shop at multiple retailers to meet their needs.

Retailers need to support consumers to overcome obstacles to shopping online and in-store so that they can maintain profits. Then, they can invest in the technologies that will help them to win and retain customers

So, what does this mean for retail CIOs who need to manage inflation?

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How to optimise NHS services with digital service design

According to TechMarketView’s December 2021 forecast, 51 percent of NHS technology spending will be on new digital projects or services by 2024. If the NHS embraces this digital transformation, it can achieve better outcomes across the board. For example, with the right technology, Integrated Care Systems (ICS) can drive better and more consolidated digital services for their areas.

Digital services are everywhere—from online forms to cloud file storage. They serve us by increasing our access to information, streamlining processes and automatically scaling to better meet demand.

With population health management as one of the strategic aims of the NHS, strong digital service design can help ensure that the hardest people to help are not left behind.

With that in mind, what goes into designing and optimising effective digital services?

Let’s take a deeper look

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Supply Chain Visibility is Business-critical in the On-demand Economy

Supply Chain Visibility is Business-critical in the On-demand Economy

Supply chain visibility, also known as Real-Time Transportation Visibility (RTTVP), is a top priority for retailers. RTTVP gives retailers end-to-end supply chain visibility through real-time insights into their orders and shipments.

These platforms are crucial because a limited supply chain can severely impact revenue and brand reputation. For example, in 2022, Old Navy (owned by Gap Inc.) reported that shipping delays left the company with excess products that consumers did not want to buy.

In response, Gap CEO Sonia Syngal said, "Reverting to a longer inventory push model not only diluted economic value but meant we were defining customer trends too early in the process and were unable to chase into the right fashion choices closer in."

This shows that consumers’ purchasing decisions are directly linked to product availability at a specific point in time – retailers cannot ignore the economic consequences of supply chain failure.

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The Growing Significance and Impact of B2B E-commerce in Manufacturing and Hi-Tech Sectors

Is it the right time to include B2B e-commerce platforms in the IT infrastructure?

This is one of the most common questions for the business leaders of manufacturing and hi-tech companies. The retail industry has started leveraging from capabilities of digital commerce platforms but the manufacturing and hi-tech are yet to hop on this bandwagon. The numerous moving parts of the manufacturing and the hi-tech sectors are one of the main reasons for the delay in experimenting with digital commerce.

In the whitepaper titled Bringing a Thought-provoking Approach to Manufacturing and Hi-Tech B2B Digital Experiences and E-commerce Opportunities, we have identified the reasons for the changing customer expectations and how manufacturing and hi-tech industries can leverage B2B e-commerce platforms to fulfill them. It also defines the digital commerce adoption strategies for businesses to include customer-centricity in their operations and drive omnichannel experiences.

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The Role of Composable Commerce in Digital Commerce Transformation

Create Future-proof Digital Commerce Experiences with Headless Commerce Approach

The noticeable changes in the buyer's habits over the years have proved the fact that there is a link between content and commerce that can't be ignored. The legacy platforms built on a cookie-cutter approach are not compatible to suit the modern customers' need for hyper-personalization in every interaction they have with the seller. This was one of the reasons for the inception of the headless commerce approach that enables businesses to customize experiences based on their clients' preferences without making major changes to the back-end of the applications.

Our whitepaper, "The Role of Composable Commerce in Digital Commerce Transformation" dives deep into every nuance of the composable commerce approach and how adopting it enables businesses to create consistent omnichannel experiences. The parameters mentioned in the guide enable business leaders to create a composable commerce adoption strategy that aligns with their day-to-day processes.

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Data privacy: anonymisation and pseudonymisation

Privacy. It’s a hot topic and it’s going to get hotter.

With the exponential growth of data, privacy law changes and the advent of complex technologies that are making it easier to collect and process consumer information, data privacy has become a critical commercial issue.

The need to comply with stringent regulations coupled with the risk of having to shoulder hefty fines for non-compliance is forcing business enterprises and public agencies to invest in IT solutions that are designed to enhance the security and privacy of the data they hold while still allowing them to process such data as they see fit within the bounds of existing regulatory directives.

Data anonymisation and pseudonymisation have come to the forefront as viable technological measures that can significantly ease concerns on data privacy and protection.

Our whitepaper, The role of anonymisation and pseudonymisation in data privacy, defines these measures and looks at them in the light of evolving EU regulations. It also examines anonymisation in the context of test data masking and transferring to cloud services, and we provide an illustrative case study of these technical measures in practice.

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