Resources

Our latest expert insights and customer success stories.

Whitepaper

Direct to everyone – A strategy for game changing transformation

Call it a legacy that COVID-19 has given the world of business, or call it the coming of age of digital transformation, one truth has emerged. Unprecedented digital migration has enveloped every industry, driven by consumer and stakeholder behaviors. Even as we talk about remote and contactless operations, the need for closer engagement could not be more critical. With every single person involved at every single touchpoint being a stakeholder of interest for an organization, how can enterprises deliver inclusive engagement?

At Mastek, we believe that our D2X (Direct to Stakeholder) strategy holds the key to this question. In this paper, we have put forth our approach of leveraging cutting-edge platforms of engagement, founded on rich engineering heritage, that will enable organizations across industries to achieve such a transformation.

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Whitepaper

Composable Commerce Stimulates Growth in a Recession

Composable Commerce Stimulates Growth in a Recession

Composable commerce is when retail businesses create modular architecture that can be made from interchangeable building blocks so that functionality can be added when it is needed. Retail CIOs can plug in new capabilities using APIs, microservices and other modular elements, or cluster existing services to create a new one.

However, faced with the realities of legacy systems and inflationary pressures, many retail CIOs see the associated risks of high upfront costs, complex IT solutions and failed projects as being too high. So, composable architecture never makes it to the boardroom and businesses cannot implement modern platforms that enable rapid alignment with business goals.

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Whitepaper

Edge Computing Increases Margins During a Profitability Challenge

Edge Computing Increases Margins During a Profitability Challenge

The Internet of Things (IoT) and Artificial Intelligence (AI) are the foundation of the next major shift in the retail technology landscape – the intelligent edge. Edge computing allows data to be accessed where it is created and enables business processes outside the core IT environment.

In 2022, the International Data Corporation (IDC) predicted that European edge computing investments will reach $40 billion in 2022 and increase to nearly $64 billion through 2025, with a five-year compound annual growth rate (CAGR) of 16.4% .

Edge platforms are crucial to creating connected value chains that can detect and correct issues in real-time to support better decisions. For example, edge devices can monitor refrigeration and energy consumption to improve in-store margins and reduce unnecessary costs. As such, they can mitigate the impact of high inflation and the struggle for profitability.

The challenge for retail CIOs is to leverage the business value of IoT data by delivering edge platforms that can orchestrate complex workflows.

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Whitepaper

How CIOs can Respond to Changes in Business Needs with Composable ERP?

Composable ERP enables businesses to become resilient and agile 

The recent uncertain and challenging times have urged CIOs to evaluate the existing technology investments from a different lens. C-suite is leaning towards modular solutions that allow them to mix and match functionalities and withstand the test of time.

CIOs and enterprise architects believe their top reasons for reviewing monolithic ERP systems were inability to meet their challenges (47%), high maintenance costs (42%) and complex hybrid environments (38%) - a 2022 survey by Boomi.

A composable ERP is the next move here as it put businesses in a position to adapt to the unexpected changes and evolve at the pace of their industry landscape.  

Moving away from existing monolithic ERP to a composable one is the need of the hour, but there are many moving parts involved. You also need to determine the areas where composability is needed. 

This whitepaper, How CIOs can Respond to Changes in Business Needs with Composable ERP, gives an explicit understanding of the below-mentioned topics: 

  • Why there has been a shift in the business case for ERP 

  • The four critical limitations of monolithic ERP 

  • Whether a vendor upgrade is actually equal to a replacement 

  • How composable ERP can help you to move at market pace 

  • The functional areas that provide the biggest competitive advantage 

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Whitepaper

How good design minimises test automation maintenance

Good test automation design reduces maintenance costs and maximises savings.

In adopting quicker development methods for the rapid delivery of applications, CXOs are placing greater importance on quality assurance and testing.

In order to meet the demand posed by this accelerated rate of software development, there is industry acknowledgment of the need to implement test automation across various testing phases for faster QA delivery.

However, creating and maintaining automated tests can come at a high cost. In order to keep maintenance costs to a minimum, it is vital to design your test automation framework well.

Our whitepaper, How good design minimises test automation maintenance, provides an understanding of:

  • The importance of test automation maintenance
  • How maintenance outweighs automation benefits in poorly designed frameworks
  • Design considerations for low maintenance automation frameworks and automated tests

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Whitepaper

How Retail CIOs Can Navigate Inflation without High Upfront Costs

Persistent Inflation Impacts Profitability

Every retail CIO faces the same challenge: how to maintain profitability in the face of perpetual disruption. The possible impact of persistent inflation is just the most recent addition to the profitability challenges faced by the retail industry since the start of the pandemic in 2020.

To compound the problem, a 2022 PwC report reported that constant disruption is shifting consumer expectations as inflation, supply chain issues, ESG awareness, and a potential recession affect availability, competition and values. The same report found that rising prices and the lack of stock availability are having a granular impact on purchasing decisions – 40% of consumers use comparison sites to look for availability and 37% shop at multiple retailers to meet their needs.

Retailers need to support consumers to overcome obstacles to shopping online and in-store so that they can maintain profits. Then, they can invest in the technologies that will help them to win and retain customers

So, what does this mean for retail CIOs who need to manage inflation?

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Whitepaper

How to optimise NHS services with digital service design

According to TechMarketView’s December 2021 forecast, 51 percent of NHS technology spending will be on new digital projects or services by 2024. If the NHS embraces this digital transformation, it can achieve better outcomes across the board. For example, with the right technology, Integrated Care Systems (ICS) can drive better and more consolidated digital services for their areas.

Digital services are everywhere—from online forms to cloud file storage. They serve us by increasing our access to information, streamlining processes and automatically scaling to better meet demand.

With population health management as one of the strategic aims of the NHS, strong digital service design can help ensure that the hardest people to help are not left behind.

With that in mind, what goes into designing and optimising effective digital services?

Let’s take a deeper look

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Whitepaper

Supply Chain Visibility is Business-critical in the On-demand Economy

Supply Chain Visibility is Business-critical in the On-demand Economy

Supply chain visibility, also known as Real-Time Transportation Visibility (RTTVP), is a top priority for retailers. RTTVP gives retailers end-to-end supply chain visibility through real-time insights into their orders and shipments.

These platforms are crucial because a limited supply chain can severely impact revenue and brand reputation. For example, in 2022, Old Navy (owned by Gap Inc.) reported that shipping delays left the company with excess products that consumers did not want to buy.

In response, Gap CEO Sonia Syngal said, "Reverting to a longer inventory push model not only diluted economic value but meant we were defining customer trends too early in the process and were unable to chase into the right fashion choices closer in."

This shows that consumers’ purchasing decisions are directly linked to product availability at a specific point in time – retailers cannot ignore the economic consequences of supply chain failure.

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Whitepaper

Data privacy: anonymisation and pseudonymisation

Privacy. It’s a hot topic and it’s going to get hotter.

With the exponential growth of data, privacy law changes and the advent of complex technologies that are making it easier to collect and process consumer information, data privacy has become a critical commercial issue.

The need to comply with stringent regulations coupled with the risk of having to shoulder hefty fines for non-compliance is forcing business enterprises and public agencies to invest in IT solutions that are designed to enhance the security and privacy of the data they hold while still allowing them to process such data as they see fit within the bounds of existing regulatory directives.

Data anonymisation and pseudonymisation have come to the forefront as viable technological measures that can significantly ease concerns on data privacy and protection.

Our whitepaper, The role of anonymisation and pseudonymisation in data privacy, defines these measures and looks at them in the light of evolving EU regulations. It also examines anonymisation in the context of test data masking and transferring to cloud services, and we provide an illustrative case study of these technical measures in practice.

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Whitepaper

Digital Transformation: convert strategy into results

Enterprises pursuing their digital strategies need to integrate the new technologies they are exploiting in order to convert strategy into results.

A digital target operating model will help to overcome the operational roadblocks that cause transformation project failure.

Digital transformation is an ongoing process. It necessitates a re-imagination of the digital ecosystem. A one-size-fits-all model does not work. Equally important is a commitment across the business to focus on customer-driven business strategies, instead of merely on revenue gains.

We recommend six actionable building blocks to help businesses drive results through customer-focused strategies using an integrated digital target operating model.

In our whitepaper, Digital Transformation: Convert strategy into results with a digital target operating model, we discuss:

  • The six building blocks to achieve end-to-end transformation
  • Why the customer should be at the core of your strategy
  • Ways to capitalise on different business models
  • How to make transformation a continuous, incremental process

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Whitepaper

Data virtualisation: a brief guide

CIOs must contain costs and respond quickly to business needs with robust decision support systems.

Very often, this requires harnessing a vast array of structured and unstructured data – data which will have proliferated exponentially in recent years, with minimal governance.

One solution adopted in some organisations is to invest in a parallel business intelligence (BI) system, one that sits outside of all of the complexity. However, parallel BI systems actually introduce a whole new range of challenges and eat up investment.

The best solution is data virtualisation, the versatile "Swiss knife" in the enterprise data tool box. With data virtualisation, you can unlock value without increasing resources, processes or technology investments – no complex transformation is required to deliver results.

Our whitepaper, Data Virtualisation: a brief guide to a swift and simplified view of complex data, provides you with:

  • a summary of data virtualisation and how it works
  • an overview of when data virtualisation is viable and when it isn't
  • the use case for a flexible analytics solution
  • a summary of other considerations with data virtualisation

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Whitepaper

Optimising mobile app accessibility

People with visual impairments and other disabilities continue to face barriers to mobile use.

Accessibility testing of mobile applications should be a priority for businesses, to ensure that mobile services are easily available to all, including those with disabilities.

This is just good business sense, ensuring your products and services reach the widest potential market. But in addition, accessibility testing will enable you to fulfil legal compliance and demonstrate corporate social responsibility, serving to enhance your brand image with customers.

In this whitepaper, we set out the main mobile accessibility requirements of differently abled users and the solutions that will help your organisation to meet those needs. We explore considerations around mobile accessibility testing and describe Mastek's best-practice approach. And we describe our approach to assistive feature testing of mobile apps using the native assistive features of the three most-used operating systems.

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