Resources

Our latest expert insights and customer success stories.

Customer Success

Driving improvement in patient care with data insights

Most organisations have massive pools of data. The question then is how to provide that data to enable meaningful analytics for every role, process, decision and action.

The data warehouse is far from obsolete—it has evolved into a foundation for data analytics that can drive revenue growth, manage operational risk and maintain compliance.  The evolved data warehouse is a bridge between big data and the benefits of traditional data warehousing.

We have already helped our clients to use data warehouses to:

  • Accelerate data integration 
  • Provide seamless self-service capabilities for business users
  • Apply automation to structured data processes
  • Improve data security

The new ‘frontline’ for healthcare is to use modern data warehouses as building blocks for care improvement, where all data can be accessed by every clinician, administrator and application. The NHS decided to use new technologies to create data analytics products for patient safety and improvements.

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Customer Success

Machine Learning to counter threats

A crucial factor to the survival and evolution of organisations is to harness the power of Intelligent Automation.

Intelligent Automation has infinite potential in government, healthcare, retail and finance, specifically Machine Learning, which can discover patterns to make predictions. Chief Data Officers and Chief Information Officers can leverage this technology to predict healthcare demand and supply, determine deficiencies around service quality and provide predictive data on fraud.

The use of Intelligent Automation has already helped our clients to:

  • Reduce fraud and identify threats across services
  • Drive efficiencies and optimise resources
  • Provide the best solution for their customers
  • Accelerate value creation

Our client, International Personal Finance, harnessed the power of Machine Learning for fraud detection and their model now provides them with a clear data intelligence picture and predicts future fraud patterns, enabling them to stay ahead of the threat.

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Customer Success

Attribute based​ authentication

Identity Access Management (IDAM) sits at the core of an organisation’s IT, security and business goals.

IDAM is central to government, finance and healthcare, where single sign on ensures that the right people get the access to the right information for the right reasons. Chief Information Officers, IT security and Chief Executive Officers need to deliver capabilities aligned with technology, security and business goals.

IDAM has already helped our clients to:

  • Align their IDAM strategy with business goals
  • Maximise interoperability with open standards
  • Ensure robust authentication to regulatory standards
  • Accelerate an improved customer experience

IDAM was an issue for our client, the NHS, where some NHS staff needed to log into as many as 15 different systems to do their job. This was time consuming and also required busy staff to remember multiple complex passwords or use the same one on multiple systems—potentially a cyber security risk. The NHS decided to drive a transformation programme for single sign on systems to enable NHS staff to spend more time caring and less time with administration. 

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Customer Success

Using RPA to drive savings and improve critical relationships

Intelligent Automation allows organisation to streamline business process to seize opportunities and manage risk.

The benefits of RPA are not always easy to achieve but successful outcomes are essential to supporting business goals. We have already helped our clients to integrate RPA into their business roadmap and to:

  • Build an Intelligent Automation roadmap and determine the role of RPA
  • Define business process across the organisation
  • Invest in Automation Centres of Excellence for governance, training and change management
  • Ensure cross-functional collaboration across business, IT and security  
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Customer Success

Service design to​ optimise experience

Service design and discovery closes the gap between technical expertise and usability to create services that meets users’ needs.

The world has changed dramatically—user-centric software dominates the marketplace and people have higher expectations of user interface design. 

Our service design and GDS specialists are bridging this gap by helping our clients to:

  • Develop services that can be used first time by all
  • Meet Government Digital Service Standards (GDS)
  • Optimise features for user needs and quality
  • Leverage Agile to deliver right fit solutions

Our client, the Department for Work and Pensions needed to replace their jobs board website (Universal Jobmatch) because it was expensive to run and was difficult for users to set up and use. They asked our consultant to ensure that their service met National Minimum Wage standards, Welsh language compliance and accessibility requirements.

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Customer Success

Making data available to developers using APIs

Application programing interfaces (APIs) underpin common actions such as posting on social media or buying a concert ticket online— they are key to bridging the gap between legacy applications and innovative digital solutions.

APIs enable Chief Information Officers (CIOs) and Chief Digital Officers (CDOs) to develop a strategy that enables application modernisation and reduces the friction between legacy and modern systems.

We have already used APIs to help our clients to:

  • Catalogue their application portfolio
  • Optimise assets like data and transactions
  • Address problems such as skills gaps or legacy integration

A UK government department has a back-end tidal protection system, built using accurate and reliable data from the UK’s largest network of tidal stations. They need to make this prediction capability available as an API to developers across the UK using a subscription (paid and free) model.

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