Resources

Our latest expert insights and customer success stories.

Customer Success

Driving improvement in patient care with data insights

Most organisations have massive pools of data. The question then is how to provide that data to enable meaningful analytics for every role, process, decision and action.

The data warehouse is far from obsolete—it has evolved into a foundation for data analytics that can drive revenue growth, manage operational risk and maintain compliance.  The evolved data warehouse is a bridge between big data and the benefits of traditional data warehousing.

We have already helped our clients to use data warehouses to:

  • Accelerate data integration 
  • Provide seamless self-service capabilities for business users
  • Apply automation to structured data processes
  • Improve data security

The new ‘frontline’ for healthcare is to use modern data warehouses as building blocks for care improvement, where all data can be accessed by every clinician, administrator and application. The NHS decided to use new technologies to create data analytics products for patient safety and improvements.

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Customer Success

Machine Learning to counter threats

A crucial factor to the survival and evolution of organisations is to harness the power of Intelligent Automation.

Intelligent Automation has infinite potential in government, healthcare, retail and finance, specifically Machine Learning, which can discover patterns to make predictions. Chief Data Officers and Chief Information Officers can leverage this technology to predict healthcare demand and supply, determine deficiencies around service quality and provide predictive data on fraud.

The use of Intelligent Automation has already helped our clients to:

  • Reduce fraud and identify threats across services
  • Drive efficiencies and optimise resources
  • Provide the best solution for their customers
  • Accelerate value creation

Our client, International Personal Finance, harnessed the power of Machine Learning for fraud detection and their model now provides them with a clear data intelligence picture and predicts future fraud patterns, enabling them to stay ahead of the threat.

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Customer Success

Attribute based​ authentication

Identity Access Management (IDAM) sits at the core of an organisation’s IT, security and business goals.

IDAM is central to government, finance and healthcare, where single sign on ensures that the right people get the access to the right information for the right reasons. Chief Information Officers, IT security and Chief Executive Officers need to deliver capabilities aligned with technology, security and business goals.

IDAM has already helped our clients to:

  • Align their IDAM strategy with business goals
  • Maximise interoperability with open standards
  • Ensure robust authentication to regulatory standards
  • Accelerate an improved customer experience

IDAM was an issue for our client, the NHS, where some NHS staff needed to log into as many as 15 different systems to do their job. This was time consuming and also required busy staff to remember multiple complex passwords or use the same one on multiple systems—potentially a cyber security risk. The NHS decided to drive a transformation programme for single sign on systems to enable NHS staff to spend more time caring and less time with administration. 

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Customer Success

Using RPA to drive savings and improve critical relationships

Intelligent Automation allows organisation to streamline business process to seize opportunities and manage risk.

The benefits of RPA are not always easy to achieve but successful outcomes are essential to supporting business goals. We have already helped our clients to integrate RPA into their business roadmap and to:

  • Build an Intelligent Automation roadmap and determine the role of RPA
  • Define business process across the organisation
  • Invest in Automation Centres of Excellence for governance, training and change management
  • Ensure cross-functional collaboration across business, IT and security  
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Customer Success

Service design to​ optimise experience

Service design and discovery closes the gap between technical expertise and usability to create services that meets users’ needs.

The world has changed dramatically—user-centric software dominates the marketplace and people have higher expectations of user interface design. 

Our service design and GDS specialists are bridging this gap by helping our clients to:

  • Develop services that can be used first time by all
  • Meet Government Digital Service Standards (GDS)
  • Optimise features for user needs and quality
  • Leverage Agile to deliver right fit solutions

Our client, the Department for Work and Pensions needed to replace their jobs board website (Universal Jobmatch) because it was expensive to run and was difficult for users to set up and use. They asked our consultant to ensure that their service met National Minimum Wage standards, Welsh language compliance and accessibility requirements.

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Customer Success

Making data available to developers using APIs

Application programing interfaces (APIs) underpin common actions such as posting on social media or buying a concert ticket online— they are key to bridging the gap between legacy applications and innovative digital solutions.

APIs enable Chief Information Officers (CIOs) and Chief Digital Officers (CDOs) to develop a strategy that enables application modernisation and reduces the friction between legacy and modern systems.

We have already used APIs to help our clients to:

  • Catalogue their application portfolio
  • Optimise assets like data and transactions
  • Address problems such as skills gaps or legacy integration

A UK government department has a back-end tidal protection system, built using accurate and reliable data from the UK’s largest network of tidal stations. They need to make this prediction capability available as an API to developers across the UK using a subscription (paid and free) model.

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Customer Success

Implementing intelligent automation at Together

Intelligent Automation provides a fast, cost effective and scalable solution that meets the need to enable cost reductions, optimise processes and provide valuable insights.

Chief Executive Officers and Chief Finance Officers need to optimise key processes in a legacy environment of on-premise applications and inefficient processes. According to Gartner, almost 90% of general accounting operations and over 70% of financial reporting activity are highly automatable processes.

We have already used Robotic Process Automation (RPA) to help our clients to:

  • Select the right use cases based on robust discovery processes
  • Choose technology that meets their needs now and in the future
  • Scale out to other functions
  • Train a core team and drive cultural change

Our client, Together wanted to use RPA to drive out inefficiencies with existing manual processes, create business value and lower operational costs while at the same time supporting the long term business strategy.

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Customer Success

Leading automation for the Ministry of Justice

IT Operations leaders can increase the agility of their infrastructure using DevOps tools and techniques such as continuous integration, continuous delivery and automation for operations.

DevOps offers the greatest benefits as a shared journey where both development and operations have to adopt new practices to accelerate business agility and fulfil organisational goals.

DevOps automation has already helped our clients to:

  • Create deep, sustainable collaboration between Operations and Development teams
  • Effect organisational change to support DevOps at scale
  • Follow an incremental approach to building capability

The Ministry of Justice is creating a new platform to develop efficient and accessible digital services to deliver access to justice using appropriate channels. They engaged us to lead the automation.

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Customer Success

Unlocking the power of Morrisons’ data

Managing data to find meaningful insights is a complex task in organisations where data is not joined up.

Data insight is central to improving services for end users. This means not only considering a viable single source of truth in a complex environments but also managing data diversity and providing insight through easy to use dashboards.

Data analytics has already helped our clients to:

  • Allow for cross-organisational systems for storing and analysing data
  • Provide self-service analytics solutions
  • Catalogue data assets for value creation
  • Build a single source of truth

Morrisons is taking bold steps to extract the best competitive advantage from data every day. Their ability to capture and analyse data allows them to make critical and timely decisions to maintain customer satisfaction, increase efficiency and ensure they retain their top 4 UK market position.

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Customer Success

Modernising legacy applications at Manheim Auctions

Application modernisation includes the migration of legacy to new applications or platforms and supports the integration of new functionality to provide the latest functions to drive business outcomes.

Application leaders, architects and development specialists need to ensure that the technology is in place to support modernisation and that strategy is underpinned with clear planning towards 5 or 10 year goals.

We have already helped our clients to:

  • Take a deeply strategic approach to application modernisation
  • Evaluate the possibilities, from re-platforming, re-hosting, recoding, re-architecting, replacing and retiring applications
  • Address security, mobility, flexibility and innovation

Manheim Auctions, a leading UK provider of products and services to the used vehicle industry, needs to provide a sound foundation to set their application strategy for the years ahead. They identified the need to replace existing systems and establish a single customer view.

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Customer Success

Developing and modernising Together’s applications

Adopting a business focused approach to application development and modernisation helps you to build critical capabilities that support business goals.

Application leaders, architects and development specialists can use application development and modernisation to progress business priorities, build agile architectures and design strategies to resolve integration and legacy issues.

Application development and modernisation strategies have already helped our clients to:

  • Prioritise applications that contribute to critical business capabilities
  • Create a business case to forecast incremental application migration
  • Implement continuous modernization to support evolving technology and business goals

Our client, Together decided to double their revenue in five years.  The applications that they used were not scalable to support the proposed business plans.  Their success relied on replacing and modernising their existing legacy systems to increase their business capability, efficiency and productivity.

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