The Situation
This local authority had become heavily indebted, and had issued a section 114 notice to the UK government stating that it was unable to complete its statutory obligations – it urgently needed to understand where and how it could achieve cost savings.
Mastek was invited to review the council’s application portfolio, and make recommendations to streamline the IT application management process, along with saving costs. The authority had a portfolio of more than 130 applications, the ownership of and support of which is distributed, leading to a somewhat fragmented set of applications and, in some cases, lack of clarity on who the actual owner was.
What we did
Mastek deployed its tried-and-tested, repeatable process to evaluate the application portfolio.
We interviewed stakeholders across the council to determine what applications were used, and how well they were regarded by council officers.
We recommended a revised governance process based around IT principles to prevent the situation from recurring in the future.
We created a capability model to determine what an ideal application portfolio would look like. We drafted an end-to-end target architecture, and we recommended four key initiatives to transform the council.
Project finished on time, on scope and on budget. Both the ERP and EPM streams are live and operational. Both end users and finance superusers (project team) are using the system in earnest and the associated benefits (of the new ERP) are already visible. A great accomplishment for both teams!
Being a remote implementation brought it own challenges, however your dedication and hard work made the difference.
–Client Project Manager
Project finished on time, on scope and on budget. Both the ERP and EPM streams are live and operational. Both end users and finance superusers (project team) are using the system in earnest and the associated benefits (of the new ERP) are already visible. A great accomplishment for both teams!
Being a remote implementation brought it own challenges, however your dedication and hard work made the difference.
– Client Project Manager
About Client
With more than 1,500 buildings constructed across the Gulf Cooperation Council (GCC) over three decades of operations, the Amana Group is a known leader in the design build of industrial and commercial facilities. Committed to building faster, safer, and greener across sectors, the company brings multi-disciplinary cross-sector expertise and LEED-certified green building strategies.
The Situation
Need for a comprehensive Cloud-based HCM system to integrate and automate HR processes.
The Amana Group was looking to implement a Cloud-based HCM system to accomplish effective change management on major HR policies and automate the integration of payroll.
This called for a transformation of their HCM systems to integrate core HR operations, recruitment and workforce management processes, absence management records and payroll inputs.
Cancer Waiting Time (CWT) is an NHS system that allows NHS providers to submit data on referrals, first outpatient appointments, diagnosis and treatments.
The CWT system has been plagued by its instability and unreliability, mainly due to EventStore getting “hung”, thereby preventing downstream systems from being able to process messages.
Cancer Waiting Time (CWT) is an NHS system that allows NHS providers to submit data on referrals, first outpatient appointments, diagnosis and treatments.
The CWT system has been plagued by its instability and unreliability, mainly due to EventStore getting “hung”, thereby preventing downstream systems from being able to process messages.
A UK government department has a back-end tidal protection system, built using accurate and reliable data from the UK’s largest network of tidal stations. They need to make this prediction capability available as an API to developers across the UK using a subscription (paid and free) model.
The Outcome
Mastek was able to determine that three spending lines were responsible for 30% of the council’s IT expenditure. Mastek suggested a programme of activity to save 10 to 20% of this annually over 5 years, with additional business savings and efficiencies, as well as creating a more citizen-focused culture.
The client was delighted, and Mastek was invited to present its findings at board level.
The Challenge
Mastek’s project team was professional and friendly to interact with. Our teams worked very well together and were able to get to know each other on a bit of a personal level as we worked through open issues. The team was responsive to questions and issues as they arose and worked closely with Oracle to resolve open questions, keeping us updated along the way.
– Melissa Lighthall
Global People Project Director, Digital People Solutions at Arcadis U.S., Inc.
There was no mechanism to interact with enterprise data. Store associates did not have a way to look up customer profile, purchase history, loyalty points, rewards, coupons, offers, etc.
Business Benefits
The Solution
Implementing an end-to-end Oracle Cloud HCM system
In being a preferred Oracle Partner with strong credentials in Oracle HCM implementation in the region, and expertise in the construction industry we were chosen to be Amana Groups’s strategic and implementation partner.
We implemented Oracle Cloud HCM with the following modules:
- Replacement of EventStore by AWS SQS.
- Replacement of Grafana & all of its dependent technology products such as Ruby scripts, Graphite, Carbon Time Series Database and Sensu by CloudWatch.
Before implementation, we streamlined and simplified the main HR processes and unified them across four countries where the Amana Group had operations. We also conducted sessions to ensure that all stakeholders were on the same page while testing the solutions helping us to accelerate customer approvals.
Additionally, we adopted the ADOPT methodology (Advisory, Design, Orchestrate, Prepare, and Transition) for Oracle HCM cloud implementation
The Solution
Implementing an end-to-end Oracle Cloud HCM system
In being a preferred Oracle Partner with strong credentials in Oracle HCM implementation in the region, and expertise in the construction industry we were chosen to be Amana Groups’s strategic and implementation partner.
We implemented Oracle Cloud HCM with the following modules:
- Replacement of EventStore by AWS SQS.
- Replacement of Grafana & all of its dependent technology products such as Ruby scripts, Graphite, Carbon Time Series Database and Sensu by CloudWatch.
Mastek’s project team was professional and friendly to interact with. Our teams worked very well together and were able to get to know each other on a bit of a personal level as we worked through open issues. The team was responsive to questions and issues as they arose and worked closely with Oracle to resolve open questions, keeping us updated along the way.
– Melissa Lighthall
Global People Project Director, Digital People Solutions at Arcadis U.S., Inc.
Implementations
Provided an onshore / offshore project team to deploy an MVP in 4 months
Facilitated knowledge transfer across multiple teams
Leveraged prebuilt frameworks to significantly accelerate the modernization
Jointly developed a reference architecture and implemented it
Provided an onshore / offshore project team to deploy an MVP in 4 months
Facilitated knowledge transfer across multiple teams
Leveraged prebuilt frameworks to significantly accelerate the modernization
Jointly developed a reference architecture and implemented it
What we did
We supplied a multidisciplinary team, including architects, service designers and user researchers.
Through a series of targeted technical and service design workshops, we delved into strategic areas that promised significant potential outcomes, as well as those with relatively smaller impact but more straightforward solutions. Throughout the process, we maintained an ongoing feedback loop with the teams, facilitating adjustments and refinements as needed.
We also conducted in-depth user research with commissioners and GP practice managers, data analysis and an expert infrastructure review to understand and map the ‘as is’ ecosystem, and to identify pain points and opportunities.
We used this baseline to propose three options that address infrastructure issues, user needs and business needs. Our recommendations included an ideal future state as well as transitional models to enable an informed approach to decision-making by the client.
The Outcome
Mastek was able to determine that three spending lines were responsible for 30% of the council’s IT expenditure. Mastek suggested a programme of activity to save 10 to 20% of this annually over 5 years, with additional business savings and efficiencies, as well as creating a more citizen-focused culture.
The client was delighted, and Mastek was invited to present its findings at board level.
- Scalability
- Reliability
- Technical Debt Eradication
- Security; Operational simplification
- Alignment with NHS Digital’s Cloud strategy
The diligence of our payroll team ensured that all employees’ salaries were processed accurately, and all payments settled on time. The team worked overtime to ensure that the payroll process was completed on schedule.
- Scalability
- Reliability
- Technical Debt Eradication
- Security; Operational simplification
- Alignment with NHS Digital’s Cloud strategy
The solution helped Intel to provide its employees with a more pleasant and productive work environment, from ensuring energy-efficient environmental controls to the avoidance of frustrations associated with parking and cafeteria queues or searching for workspaces, resulting in improved employee retention.
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One of the largest county Councils of Greater London saved £4.5m annually