Business Context
Identity Access Management (IDAM) sits at the core of an organisation’s IT, security and business goals.
IDAM is central to government, finance and healthcare, where single sign on ensures that the right people get the access to the right information for the right reasons. Chief Information Officers, IT security and Chief Executive Officers need to deliver capabilities aligned with technology, security and business goals.
- Align their IDAM strategy with business goals
- Maximise interoperability with open standards
- Ensure robust authentication to regulatory standards
- Accelerate an improved customer experience
IDAM was an issue for our client, the NHS, where some NHS staff needed to log into as many as 15 different systems to do their job. This was time consuming and also required busy staff to remember multiple complex passwords or use the same one on multiple systems-potentially a cyber security risk. The NHS decided to drive a transformation programme for single sign on systems to enable NHS staff to spend more time caring and less time with administration.
The Client
The NHS is the Government-funded medical and health care services that everyone living in the UK can use without being asked to pay the full cost of the service.
The Situation
- Multiple legacy applications that could not support diverse business processes and reusability across NHS projects and other government departments
- The need for a better user experience for 1.8 million users across 150,000 NHS organisations, allowing them to seamlessly access digital services
- Fragmented and scattered identities meant that secure access was not simple and could not be easily scrutinised for legal compliance
- The crucial need to provide role based permissions so that trusted users could gain access to services more quickly and secure usage by refusing unauthorised access
The Solution
- Developing and implementing data based Care Identity Services
- Developing a single, trusted and reusable user identity across healthcare with fast and secure authorised access to resources required
- Multi-channel device support
The Outcome
- Freed up time equivalent of 300 frontline healthcare professionals a year to concentrate patient care
- Propelled technology upgrades, increasing staff smartcard registration by 37% and reducing processing time by 80%, enabling quick and easy access to systems
