The Situation
NHS England needed a modernised identity and access management (IdAM) capability to ensure secure and efficient access to health and care information systems for authorised end-users. The Care Identity Service (CIS) had been developed to meet this need, but further updates were needed to align it with GDS standards.
The outdated IdAM service was difficult and expensive to maintain, and failure to meet GDS standards had hindered efficiency and caused user dissatisfaction.
Modernising the IdAM capability, and implementing solutions that meet user needs, can improve service efficiencies and result in higher user satisfaction. A modernised IdAM capability can also lead to cost savings through reduced maintenance expenses and interoperability with other systems.
Project Summary
Arcadis HR team needed to evolve its work structure to support the company’s growth strategy and become future-ready. They wanted to move away from coordinating their HR functions in Excel sheets and chose Oracle Cloud as the solution. Oracle Cloud offers comprehensive functionality, high performance, and flexible integration capabilities aligned to the requirements of Arcadis. Mastek was chosen as an implementation partner following our successful collaboration and delivery on past projects.
Project finished on time, on scope and on budget. Both the ERP and EPM streams are live and operational. Both end users and finance superusers (project team) are using the system in earnest and the associated benefits (of the new ERP) are already visible. A great accomplishment for both teams!
Being a remote implementation brought it own challenges, however your dedication and hard work made the difference.
–Client Project Manager
Project finished on time, on scope and on budget. Both the ERP and EPM streams are live and operational. Both end users and finance superusers (project team) are using the system in earnest and the associated benefits (of the new ERP) are already visible. A great accomplishment for both teams!
Being a remote implementation brought it own challenges, however your dedication and hard work made the difference.
– Client Project Manager
The Situation
A call to upgrade legacy HR systems
The legacy ERP solution from Workday that Viking had been using for its HR-related operations needed to be better aligned with HCM best practices, and made user-friendly for both employees and managers, This was critical to maintain accurate employee data for administrative and payroll efficiency, improve communication and reporting, and provide an open and transparent organisational view.
Further, with Workday solution nearing its expiration, continuity of support needed to be maintained. It was thus imperative that Viking migrated to a new HR system before the license expired.
Earlier, Viking had implemented Oracle Cloud Financials for their Order-to-cash and Procure-to-pay processes, and they were impressed by Oracle Cloud Applications’ ease of use, agility, and reduced operating costs. The organisation was thus keen to leverage the Oracle Cloud system for unifying their business processes.
The Situation
The Department for Work and Pensions (DWP) needed to replace their Universal Jobmatch jobs board website because it was expensive to run, and difficult to set up and use.
The challenges were to:
- Replace the DWP’s most-used citizen-facing digital service
- Create a new service that could be used the first time by all
- Reduce employer and jobseeker dependency on the Jobcentre network to administer accounts
- Ensure job posts were genuine and legal
The challenges were to:
- Replace the DWP’s most-used citizen-facing digital service
- Create a new service that could be used the first time by all
- Reduce employer and jobseeker dependency on the Jobcentre network to administer accounts
- Ensure job posts were genuine and legal
A UK government department has a back-end tidal protection system, built using accurate and reliable data from the UK’s largest network of tidal stations. They need to make this prediction capability available as an API to developers across the UK using a subscription (paid and free) model.
About Client
The client is headquartered in New Zealand and invests in natural disaster research, education, and providing insurance to property owners for the damage caused by natural disasters like earthquakes, landslides, volcanic eruptions, hydrothermal activity, and tsunamis. They are committed to reducing the impact of natural disasters on people and communities.
The Challenge
Mastek’s project team was professional and friendly to interact with. Our teams worked very well together and were able to get to know each other on a bit of a personal level as we worked through open issues. The team was responsive to questions and issues as they arose and worked closely with Oracle to resolve open questions, keeping us updated along the way.
– Melissa Lighthall
Global People Project Director, Digital People Solutions at Arcadis U.S., Inc.
There was no mechanism to interact with enterprise data. Store associates did not have a way to look up customer profile, purchase history, loyalty points, rewards, coupons, offers, etc.
Business Benefits
The Solution
Financial Reinvention to Meet Business Environment Demands
Mastek gained credibility with Lovisa with a powerful engagement model. Team Mastek’s impressive demonstration of Oracle EPM Cloud retail models helped them zero in on our services and expertise. As per their business requirements, they chose to implement:
- Oracle Financials Cloud Service
- Oracle WebCenter Forms Recognition Cloud Service
- Oracle Automated Invoice Processing Cloud Service
- Oracle Transactional Business Intelligence Cloud Service
Using their proprietary Glide framework and ADOPT (Advisory, Design, Orchestrate, Prepare, Transition) methodology for the Oracle implementation, Mastek ensured automated and seamless integration without errors and customized roles and access enabled efficient reporting and inquiry access without incurring additional license cost.
The Solution
Financial Reinvention to Meet Business Environment Demands
Mastek gained credibility with Lovisa with a powerful engagement model. Team Mastek’s impressive demonstration of Oracle EPM Cloud retail models helped them zero in on our services and expertise. As per their business requirements, they chose to implement:
- Oracle Financials Cloud Service
- Oracle WebCenter Forms Recognition Cloud Service
- Oracle Automated Invoice Processing Cloud Service
- Oracle Transactional Business Intelligence Cloud Service
Using their proprietary Glide framework and ADOPT (Advisory, Design, Orchestrate, Prepare, Transition) methodology for the Oracle implementation, Mastek ensured automated and seamless integration without errors and customized roles and access enabled efficient reporting and inquiry access without incurring additional license cost.
Mastek’s project team was professional and friendly to interact with. Our teams worked very well together and were able to get to know each other on a bit of a personal level as we worked through open issues. The team was responsive to questions and issues as they arose and worked closely with Oracle to resolve open questions, keeping us updated along the way.
– Melissa Lighthall
Global People Project Director, Digital People Solutions at Arcadis U.S., Inc.
Benefits
Plug-and-play integration build for multiple POS such as Micros, Opera and Fosse made it possible to have a simplified cash overview process. It also helped with the analysis of revenue and cost for each service provided.
Established a catalogue-based procurement cycle (Punch Outs).
With the new Oracle ERP Cloud system in place, it was easy and secure to conduct an end-to-end tracking of expense reimbursements.
Oracle ERP Cloud system was customized and automated to generate auto-bank reconciliations; reports on revenue per available room (REVPAR), average daily rate (ADR), flow through which is operating profit % for additional revenue earned compared to budget; and tracking of fixed assets specific to location.
We built a customized interactive dashboard for budget vs actual analysis. They were also able to have a real-time financial statement generation.
Plug-and-play integration build for multiple POS such as Micros, Opera and Fosse made it possible to have a simplified cash overview process. It also helped with the analysis of revenue and cost for each service provided.
Established a catalogue-based procurement cycle (Punch Outs).
With the new Oracle ERP Cloud system in place, it was easy and secure to conduct an end-to-end tracking of expense reimbursements.
Oracle ERP Cloud system was customized and automated to generate auto-bank reconciliations; reports on revenue per available room (REVPAR), average daily rate (ADR), flow through which is operating profit % for additional revenue earned compared to budget; and tracking of fixed assets specific to location.
We built a customized interactive dashboard for budget vs actual analysis. They were also able to have a real-time financial statement generation.
What we did
We conducted research – via face-to-face and phone interviews, observation and surveys – to define and meet service users, observe what they do and uncover their needs.
This insight was consolidated with the team with user journey and empathy mapping, user needs analysis and persona generation.
Prototyping involved sketching, wireframes and html prototypes, coupled with an agile iterative process through user testing, affinity sorting and design workshops, leading to a refined prototype.
Finally, we agreed to progress the successful designs, writing user stories and carrying out team meetings.
Outcome
After a year in service, the site had already been used over 32 million times by jobseekers to make over 50 million job applications.
The feedback we have gathered on the service from across our user groups was very positive with 80% of users agreeing the service is easy to use and 81% of employers agreeing that they would use the service again to advertise their vacancies.
A series of focused improvements were made to the existing service:
- The service has passed all GDS phases and is compliant with WCAG 2.1 AA
- During testing in Private Beta, 90% of users stated they were satisfied or extremely satisfied with the service; system usability was scored at 80.6%.
- The service has 1.5k active Public Beta users (as of September 2023)
- The service is scalable to meet the needs of the entire NHS registry community and its more than 1.8M end-users
For the first deployment, in a city that averages 60,000 violations per day with multiple images per violation – Volteo Edge’s solution relays over 100 alerts per day to Verra that would otherwise have been missed. The 14 people who had been tasked with image quality control were reassigned to more productive work. Due to its effectiveness, the solution is set to be expanded to Vera Mobility’s newly acquired business entities and customers as well.
A series of focused improvements were made to the existing service:
- The service has passed all GDS phases and is compliant with WCAG 2.1 AA
- During testing in Private Beta, 90% of users stated they were satisfied or extremely satisfied with the service; system usability was scored at 80.6%.
- The service has 1.5k active Public Beta users (as of September 2023)
- The service is scalable to meet the needs of the entire NHS registry community and its more than 1.8M end-users
The solution helped Intel to provide its employees with a more pleasant and productive work environment, from ensuring energy-efficient environmental controls to the avoidance of frustrations associated with parking and cafeteria queues or searching for workspaces, resulting in improved employee retention.
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Customer Success
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Customer Success
Leading automation for the Ministry of Justice
Driving improvement in patient care with data insights
Flexible IT systems for VISA verification
One of the largest county Councils of Greater London saved £4.5m annually