Mastek delivered Oracle Cloud finance and CX transformation for a leading investment bank in Saudi Arabia
Investment banks and wealth management institutions across the Gulf Cooperation Council face mounting pressure to modernise finance operations, customer engagement, and integration infrastructure under evolving regulatory frameworks, rising client expectations, and intensifying competition from global and regional players. Legacy integration platforms demand disproportionate IT effort to maintain, while siloed ERP, CRM, and reporting systems limit the agility required to serve sophisticated institutional and high-net-worth clients. A leading investment banking and asset management firm in the Kingdom of Saudi Arabia – the capital markets and wealth management arm of one of the country’s largest banking groups – needed to replace fragmented Oracle systems and a high-maintenance integration environment with a unified, cloud-native platform. Mastek was selected as the implementation partner to deploy a comprehensive Oracle Cloud suite spanning ERP, financial accounting, sales, service, integration, and analytics.
Industry
Financial Services (Investment Banking, Wealth Management)
Geography
AMEA - Kingdom of Saudi Arabia
Service Line
Enterprise Applications & Oracle Cloud, Cloud Enhancement Services
Technology Stack
Oracle Fusion ERP, FAH, Sales Cloud, Service Cloud, OIC, ADW, Digital Assistant, VBCS
Client Snapshot
A leading investment banking and asset management firm in the Kingdom of Saudi Arabia, operating as the capital markets arm of one of the country’s largest and most established banking groups. The firm offers a comprehensive suite of investment banking services including equity and debt capital markets, asset management, brokerage, and wealth advisory – serving institutional investors, corporates, and high-net-worth individuals. With a workforce of approximately 500 employees and deep integration with Saudi Arabia’s financial markets ecosystem, the firm holds a prominent position in KSA’s capital markets landscape. Its institutional credibility is underpinned by strong regulatory standing and a track record of landmark transactions in the Kingdom.
Challenge
The firm was operating on a legacy integration platform that required rigorous monitoring, maintenance, and dedicated server infrastructure – placing a significant and disproportionate burden on the IT team. Oracle CX systems were connected to external platforms through customised, manually managed integrations that lacked scalability and resilience. Finance processes including ERP and financial accounting ran on partially implemented Oracle Fusion modules that had not been fully optimised, limiting the firm’s ability to produce accurate, timely financial reporting. Customer data was fragmented across sales and service systems with no unified view, while reporting relied on manual extraction rather than real-time dashboards. The combined effect: high IT maintenance overhead, limited operational agility, and a technology foundation unable to support the firm’s digital transformation ambitions in wealth management.
Pain Point
- Legacy integration platform requiring rigorous monitoring and a dedicated server
- Oracle CX connected to external platforms via fragile custom integrations
- Partially implemented Oracle Fusion ERP and FAH modules
- Fragmented customer data across sales and service systems
- Manual reporting with no real-time dashboards
Business Impact
- High IT maintenance overhead and disproportionate resource consumption
- Scalability risk and dependency on manual maintenance to sustain connectivity
- Inaccurate financial reporting and limited month-end close efficiency
- No unified customer view, limiting relationship management and cross-sell capability
- Delayed business insights and reactive rather than data-driven decision-making
Solution
Framing
Mastek mapped the firm’s end-to-end technology landscape and designed an integrated Oracle Cloud architecture spanning ERP, financial accounting, sales, service, integration, analytics, and digital experience – with Oracle-managed cloud integrations, unified customer data, and investment banking-specific workflows built in, not bolted on.
Key Components Delivered
- Oracle Fusion ERP Implementation - full deployment of Oracle Fusion Financials replacing partially implemented legacy modules, automating core finance processes from journal entry through close and delivering accurate, audit-ready financial reporting aligned to KSA regulatory requirements.
- Oracle Fusion Financial Accounting Hub (FAH) - implemented to centralise and standardise the accounting transformation layer, enabling the firm to process complex financial instruments and transactions from multiple source systems into a single, consistent general ledger.
- Oracle Fusion Sales & Service Enterprise Cloud - replaced fragmented CRM tools with a unified sales and service platform giving relationship managers and service agents a complete view of client interactions, pipeline, and service history across the wealth management business.
- Oracle Fusion Data Quality Cloud - Customer Data Management - established a golden record for each client by cleansing, deduplicating, and unifying customer data across all Oracle systems, eliminating the data fragmentation that had previously limited cross-sell and service quality.
- Oracle Integration Cloud (OIC) - replaced the legacy integration platform with an Oracle-managed cloud integration layer, eliminating the dedicated server overhead and reducing IT maintenance effort while enabling scalable, resilient connectivity between Oracle CX and external platforms including custom portal development.
- Oracle Digital Assistant Cloud - deployed AI-powered digital assistant capabilities to enhance self-service for internal users, reducing manual query volume and improving productivity across finance and client-facing teams.
- Custom UI Extensions & VBCS - bespoke interface extensions and Visual Builder Cloud Service customisations tailored to the firm’s specific investment banking workflows, extending Oracle’s platform capabilities without compromising upgrade paths.
- Oracle Autonomous Data Warehouse (ADW) & Dashboards - a real-time reporting and analytics layer built on ADW delivered executive and operational dashboards giving leadership instant access to business performance, client metrics, and financial KPIs.
- Adoption-led delivery - structured training, phased change management, and Mastek-Oracle co-engineering ensured real adoption across finance, sales, service, and IT teams from go-live, with ongoing AMS support to sustain value.
Winning Factors
- Award-winning Oracle implementation credentials - Mastek’s track record as a recognised Oracle implementation partner, supported by strong presales and delivery team presentations, was a decisive factor in partner selection.
- Clear demonstration of Oracle CX and OIC strengths - Mastek demonstrated a deep understanding of Oracle’s Sales Cloud, Service Cloud, and Integration Cloud capabilities, with pre-built accelerators and proven BFSI delivery patterns.
- Tailored integration and flexibility - Mastek’s proposed solution directly addressed the firm’s legacy integration pain point with a scalable, Oracle-managed replacement that showcased flexibility and compatibility with existing external systems.
Outcome of the Build
The result is a fully integrated, Oracle-managed, and scalable finance and CX platform – one architecture spanning ERP, financial accounting, sales, service, integration, and analytics – that gives the firm real-time visibility across finance and client operations, with the automation and data quality foundation to support its wealth management growth strategy.
Impact
Quantified and Strategic Outcomes
Reduced
Unified
Real-time
- Reduced IT maintenance effort - Oracle Integration Cloud replaced the legacy integration platform, eliminating the dedicated server and reducing the monitoring and maintenance burden on the IT team.
- Increased process efficiency - automation of previously manual finance and CX workflows across ERP, FAH, sales, and service has significantly reduced processing time and human error.
- Improved customer data accuracy - Oracle Fusion Data Quality Cloud established a unified customer view across all systems, enabling accurate client profiling, better cross-sell, and improved service consistency.
- Enhanced user productivity - Oracle Digital Assistant and custom UI extensions have reduced manual query handling and provided intuitive self-service tools for both internal users and client-facing teams.
- Faster access to business insights - real-time dashboards on Oracle ADW give leadership and operations teams immediate visibility into financial performance, client activity, and business metrics without manual data extraction.
- Improved business agility - a scalable, flexible Oracle Cloud integration platform positions the firm to connect new systems, onboard new products, and respond to regulatory change without bespoke integration effort.
- Streamlined customer engagement - unified sales and service on Oracle Fusion CX enables consistent, data-driven client engagement across the full wealth management relationship lifecycle.
- Accelerated digital transformation - the Oracle Cloud platform provides the technology foundation to support the firm’s digital and wealth management growth strategy, with a clear upgrade path and extensibility across the Oracle ecosystem.
The firm now runs finance, accounting, sales, service, integration, and analytics on a single Oracle Cloud platform – giving investment banking, asset management, and operations teams the data accuracy, automation, and real-time intelligence that modern Saudi Arabian capital markets demand. The same model is directly extensible to other investment banks, asset managers, and wealth management institutions across the GCC preparing for digital-first operations, open finance, and regulatory-driven transformation on Oracle Cloud.
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