What if you can maximize each customer interaction by converting it into a business benefit that drives real value to your customers? Whether a sales inquiry or a service request, the response defines the success ratio of retaining or gaining new customers. The unique cloud infrastructure of Oracle CX Cloud solution offers a unified cloud platform for all the customer-facing applications that enables you to collect customer intelligence to provide the customer experience that defines the business bottom line.
Mastek’s deep expertise in implementing Oracle CX Cloud solutions helps you to build lasting value-driven customer relationships
As a leading Oracle CX partner, we serve global customers across various industry verticals, offering full-stack Customer Experience solutions with our in-depth domain and industry-specific expertise. Our proven global execution methodology, plug-and-play accelerators, and industry best practices will help you build better customer experiences across multi-channels to deliver exceptional value to your customers.
Oracle Cloud Implementation Experts
Years of Digital Commerce and Experience
Oracle Cloud customers
Our extensive experience in implementing Oracle CX Cloud solutions across multiple industries has helped our customers deliver superior customer experiences across various levels of customer journeys. We have helped many enterprises adopt Oracle CX solutions, including, but not limited to:
Banking and Financial Services
Healthcare and Life Sciences
Transportation and Logistics
As your Oracle CX partner, Mastek can help you build a unified sales and service team and fulfill customer expectations by implementing Oracle CX solutions.
Consulting: Leverage the full power of Oracle CX solutions. Our comprehensive consulting services enable you to deliver consistency in customer engagements across all stages without disrupting existing systems.
Implementation: Our CX services and solutions for Oracle can help your enterprise redefine customer experiences and align with the expectations of today’s digital-age customers.
Migration and Upgrades: Leverage a smooth transition from on-premises to Oracle CX Cloud with Mastek’s Glide 4.0, while reducing infrastructure costs and increasing user adoption.
Optimize your business operations post-implementation with our customizable managed services like the Application Enhancement Services (AES). Having executed 12000+ service requests already, we have 120+ Oracle Managed Services customers supported by 450+ Oracle Managed Services resources.
Balancing structure with flexibility
Maintaining alignment between our Oracle Managed Services and your changing business needs
Agile Service Management fusing ITIL standards with Agile to drive continuous improvement
Value-Based Analytics tool to make informed value-based business decisions
As an exclusive Oracle Cloud implementation partner, we help you adopt new technologies with end-to-end services, from consulting to end-support.
Oracle PaaS Solutions
Oracle Analytics Cloud
Oracle Cloud Infrastructure
Oracle Autonomous Data Warehouse
IoT / Artificial Intelligence / Blockchain / Chatbot
Security, Identity, and Compliance
Oracle Marketing Cloud (OMC) is the most integrated marketing solution for B2B/B2C customers with a cross-channel marketing program, unifying the customer/prospect interactions in a single view to generate more marketing investment returns and create customer loyalty.
Eloqua Marketing Automation
Responsys Marketing Automation
Unity Customer Data Platform
Designed to help sales managers with planning and forecasting, the Oracle Fusion Sales improves sales productivity and efficiency, delivers connected experiences, and drives higher user adoption and AI-driven sales to generate more opportunities.
Fusion Sales and B2B Service Cloud
Oracle CPQ Cloud
Oracle Subscription Management
Customer Data Management
Partner Relationship Management
The Oracle Commerce Cloud provides a full range of scalable solutions on a unified platform that enables customers to build E-Commerce sites and serve multiple business models, generating more revenue.
API first, headless
Create a connected experience for employees and customers with the Oracle Service Cloud's predictive, proactive, data-driven interactions and automation. Unlock value for customers and promote revenue growth.
Oracle B2B Service
Oracle B2C Service (Oracle RightNow)
Oracle Field Service Cloud
Oracle Service Logistics Cloud
Oracle Intelligent Advisor
Oracle Digital Customer Service
Oracle Knowledge Management
Oracle Maintenance Cloud
Oracle Digital Assistants
Oracle IoT Service
UK-based Local Government Embark on Cloud-First Journey for Finance and HR Processes with Oracle CloudLearn more
$1bn Turnover Middle Eastern Telecom Company Standardizes its Budgeting Process with Oracle PBCSLearn more
Discover Mastek's Oracle CX Cloud Partner Solution