Oracle CX Cloud

Turn customer interactions to business bottom lines

Overview

What if you can maximize each customer interaction by converting it into a business benefit that drives real value to your customers? Whether a sales inquiry or a service request, the response defines the success ratio of retaining or gaining new customers. The unique cloud infrastructure of Oracle CX Cloud solution offers a unified cloud platform for all the customer-facing applications that enables you to collect customer intelligence to provide the customer experience that defines the business bottom line.

Mastek’s deep expertise in implementing Oracle CX solutions helps you to build lasting value-driven customer relationships

Why Mastek

As a leading Oracle partner, we serve global customers across various industry verticals, offering full-stack Customer Experience solutions with our in-depth domain and industry-specific expertise. Our proven global execution methodology, plug-and-play accelerators, and industry best practices will help you build better customer experiences across multi-channels to deliver exceptional value to your customers.

950+

Oracle CX Cloud customers

20+

Years of Digital Commerce and Experience

1300+

Oracle Cloud customers

5000+

Consultants serving 1500+ customers

The Mastek Difference

Industry Solutions

Our extensive experience in implementing Oracle CX Cloud solutions across multiple industries has helped our customers deliver superior customer experiences across various levels of customer journeys. We have helped many enterprises adopt Oracle CX solutions, including, but not limited to:

Public Sector
Industrial Manufacturing
Banking and Financial Services
Healthcare and Life Sciences

Retail
Hospitality
Transportation and Logistics

Business Services

Mastek can help you build a unified sales and service team and fulfill customer expectations by implementing Oracle CX solutions.

Consulting: Leverage the full power of Oracle CX solutions. Our comprehensive consulting services enable you to deliver consistency in customer engagements across all stages without disrupting existing systems.

Implementation: Our CX services and solutions for Oracle can help your enterprise redefine customer experiences and align with the expectations of today’s digital-age customers.

Migration and Upgrades: Leverage a smooth transition from on-premises to Oracle CX Cloud with Mastek’s Glide 4.0, while reducing infrastructure costs and increasing user adoption.

Managed services

Optimize your business operations post-implementation with our customizable managed services like the Application Enhancement Services (AES). Having executed 12000+ service requests already, we have 120+ Oracle Managed Services customers supported by 450+ Oracle Managed Services resources.

Balancing structure with flexibility
Maintaining alignment between our Oracle Managed Services and your changing business needs
Agile Service Management fusing ITIL standards with Agile to drive continuous improvement
Value-Based Analytics tool to make informed value-based business decisions

Enterprise Tech

As an exclusive Oracle Cloud implementation partner, we help you adopt new technologies with end-to-end services, from consulting to end-support.

Oracle PaaS Solutions
Oracle Analytics Cloud
Oracle Cloud Infrastructure
Oracle Autonomous Data Warehouse
Application Development
IoT / Artificial Intelligence / Blockchain / Chatbot
Security, Identity, and Compliance

Oracle CX Cloud Solution Capabilities

Oracle Marketing Cloud (OMC) is the most integrated marketing solution for B2B/B2C customers with a cross-channel marketing program, unifying the customer/prospect interactions in a single view to generate more marketing investment returns and create customer loyalty.

Oracle Marketing Cloud Offerings

Eloqua Marketing Automation
Responsys Marketing Automation
Audience Segmentation

Content Management
CrowdTwist Loyalty
Unity Customer Data Platform

Designed to help sales managers with planning and forecasting, the Oracle Fusion Sales improves sales productivity and efficiency, delivers connected experiences, and drives higher user adoption and AI-driven sales to generate more opportunities.

Oracle Sales Cloud Offering

Fusion Sales and B2B Service Cloud
Oracle CPQ Cloud
Oracle Subscription Management

Customer Data Management
Partner Relationship Management

The Oracle Commerce Cloud provides a full range of scalable solutions on a unified platform that enables customers to build E-Commerce sites and serve multiple business models, generating more revenue.

Oracle Commerce Cloud Offering

B2B Commerce
B2C Commerce
API first, headless

Create a connected experience for employees and customers with the Oracle Service Cloud's predictive, proactive, data-driven interactions and automation. Unlock value for customers and promote revenue growth.