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Oracle CX Cloud

Imagine. Create. Deliver. Memorable Brand Experiences

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Transform CX needs with Oracle CX cloud Implementation

What if you can maximize each customer interaction by converting it into a business benefit that drives real value to your customers? Whether a sales inquiry or a service request, the response defines the success ratio of retaining or gaining new customers. The unique cloud infrastructure of Oracle CX Cloud solution offers a unified cloud platform for all the customer-facing applications that enables you to collect customer intelligence to provide the customer experience that defines the business bottom line.

Oracle CX Cloud Solution

Mastek’s deep expertise in implementing Oracle CX Cloud solutions helps you to build lasting value-driven customer relationships

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Why Choose Mastek as your Oracle CX Cloud Implementation Partner?

As a leading Oracle CX partner, we serve global customers across various industry verticals, offering full-stack Customer Experience solutions with our in-depth domain and industry-specific expertise. Our proven global execution methodology, plug-and-play accelerators, and industry best practices will help you build better customer experiences across multi-channels to deliver exceptional value to your customers.

2000+

Oracle Cloud Implementation Experts

20+

Years of Digital Commerce and Experience

1300+

Oracle Cloud customers

6000+

Consultants serving

The Mastek Difference

Industry Solutions

Our extensive experience in implementing Oracle CX Cloud solutions across multiple industries has helped our customers deliver superior customer experiences across various levels of customer journeys. We have helped many enterprises adopt Oracle CX solutions, including, but not limited to:

  • Public Sector

  • Industrial Manufacturing

  • Banking and Financial Services

  • Healthcare and Life Sciences

  • Retail

  • Hospitality

  • Transportation and Logistics

Oracle CX solutions
Oracle CX services

Business Services

As your Oracle CX partner, Mastek can help you build a unified sales and service team and fulfill customer expectations by implementing Oracle CX solutions.

Consulting: Leverage the full power of Oracle CX solutions. Our comprehensive consulting services enable you to deliver consistency in customer engagements across all stages without disrupting existing systems.

Implementation: Our CX services and solutions for Oracle can help your enterprise redefine customer experiences and align with the expectations of today’s digital-age customers.

Migration and Upgrades: Leverage a smooth transition from on-premises to Oracle CX Cloud with Mastek’s Glide 4.0, while reducing infrastructure costs and increasing user adoption.

Managed services

Optimize your business operations post-implementation with our customizable managed services like the Application Enhancement Services (AES). Having executed 12000+ service requests already, we have 120+ Oracle Managed Services customers supported by 450+ Oracle Managed Services resources.

  • Balancing structure with flexibility

  • Maintaining alignment between our Oracle Managed Services and your changing business needs

  • Agile Service Management fusing ITIL standards with Agile to drive continuous improvement

  • Value-Based Analytics tool to make informed value-based business decisions

Oracle Managed Services
Oracle Cloud Application

Enterprise Tech

As an exclusive Oracle Cloud implementation partner, we help you adopt new technologies with end-to-end services, from consulting to end-support.

  • Oracle PaaS Solutions

  • Oracle Analytics Cloud

  • Oracle Cloud Infrastructure

  • Oracle Autonomous Data Warehouse

  • Application Development

  • IoT / Artificial Intelligence / Blockchain / Chatbot

  • Security, Identity, and Compliance

Oracle CX Cloud Solution Capabilities

Oracle Marketing Cloud (OMC) is the most integrated marketing solution for B2B/B2C customers with a cross-channel marketing program, unifying the customer/prospect interactions in a single view to generate more marketing investment returns and create customer loyalty.

Oracle Marketing Cloud Offerings

  • Eloqua Marketing Automation

  • Responsys Marketing Automation

  • Audience Segmentation

  • Content Management

  • CrowdTwist Loyalty

  • Unity Customer Data Platform

Oracle Marketing Cloud

Designed to help sales managers with planning and forecasting, the Oracle Fusion Sales improves sales productivity and efficiency, delivers connected experiences, and drives higher user adoption and AI-driven sales to generate more opportunities.

Oracle Sales Cloud Offering

  • Fusion Sales and B2B Service Cloud

  • Oracle CPQ Cloud

  • Oracle Subscription Management

  • Customer Data Management

  • Partner Relationship Management

Oracle Sales Cloud

The Oracle Commerce Cloud provides a full range of scalable solutions on a unified platform that enables customers to build E-Commerce sites and serve multiple business models, generating more revenue.

Oracle Commerce Cloud Offering

  • B2B Commerce

  • B2C Commerce

  • API first, headless

Oracle Commerce Cloud

Create a connected experience for employees and customers with the Oracle Service Cloud's predictive, proactive, data-driven interactions and automation. Unlock value for customers and promote revenue growth.

Oracle Service Cloud Offering

  • Oracle B2B Service

  • Oracle B2C Service (Oracle RightNow)

  • Oracle Field Service Cloud

  • Oracle Service Logistics Cloud

  • Oracle Intelligent Advisor

  • Oracle Digital Customer Service

  • Oracle Knowledge Management

  • Oracle Maintenance Cloud

  • Oracle Digital Assistants

  • Oracle IoT Service

Oracle Service Cloud

Oracle CX Cloud Implementation Success Stories

UK-based Local Government

UK-based Local Government Embark on Cloud-First Journey for Finance and HR Processes with Oracle Cloud

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Middle Eastern Telecom Company

$1bn Turnover Middle Eastern Telecom Company Standardizes its Budgeting Process with Oracle PBCS

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Manufacturing Market Leader

Manufacturing Market Leader in the Construction Material Creates a Resilient Supplier Life Cycle Management with Mastek Glide

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Awards

Recognition by Gartner Magic Quadrant 2022 for Oracle Cloud Applications Services for the fourth consecutive year.
Global HCM Cloud Partner of the Year award at Oracle OpenWorld, 2019
Global Cloud ERP Partner of the Year award at Oracle OpenWorld, 2017
Finalist for The ERP Today Awards in the 'Transformation Project of the Year' category for 2021

Insights

Blog

How You Can Leverage Trending Ecommerce Strategies for B2B Online Business

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Blog

How Metaverse will Transform Customer Experience?

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Blog

Shift to a Digital Business Model with Oracle CX Commerce & Mastek

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Case Study

Onpremise oracle ebs oracle cloud migration

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Case Study

HR Operations Automation Oracle EBS Oracle HCM Cloud

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Video

Suffolk Council

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Trusted Digital Transformation Partner 100+ Satisfied Oracle CX Cloud Clients

Discover Mastek's Oracle CX Cloud Partner Solution

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