The Client
The City of Ipswich is a local government area in Queensland, Australia, located within the southwest of the Brisbane metropolitan area, including the urban area surrounding the city of Ipswich and surrounding rural areas. Ipswich is Queensland’s oldest provincial city and one of Australia’s fastest growing and most vibrant regions.
The council delivers a variety of services to the local community and local businesses including waste management, water and flood management, animal permits, building and planning permissions, cemetery management, libraries, parks and gardens, aged and child care services etc.
Objectives
In an effort to migrate, modernize databases, and implement a self serve analytical solution, Boyd Gaming engaged BizAnalytica (now part of the Mastek Group LLC) to build and implement a reference architecture that will utilize state-of-the-art tools and quickly transition to the cloud strategy.
Boyd wanted to provide their business users with self serve analytical capabilities for real time decision making.
The Challenges
Need to add new features and drive smooth third-party integrations to gain an edge in the online shopping space.
- Non-availability of real time data for analytical decision making
- Data loading into on-prem servers taking 6-7 hours, no real error handling mechanism in place
- Administrative challenges due to managing multiple databases
- Non-availability of real time data for analytical decision making
- Data loading into on-prem servers taking 6-7 hours, no real error handling mechanism in place
- Administrative challenges due to managing multiple databases
Why Mastek
Mastek, a trusted Salesforce partner, implemented the Einstein recommendation feature to cater to the client’s requirement of adding personalization in every customer journey.
- Proven expertise in implementing Snowflake with AWS Cloud
- Expertise in implementing a self serve BI solution for end users
- Model to reduce high maintenance cost and slow application development
- Experience to minimize data movement to improve performance
Why Mastek
Mastek, a trusted Salesforce partner, implemented the Einstein recommendation feature to cater to the client’s requirement of adding personalization in every customer journey.
- Proven expertise in implementing Snowflake with AWS Cloud
- Expertise in implementing a self serve BI solution for end users
- Model to reduce high maintenance cost and slow application development
- Experience to minimize data movement to improve performance
MST took the time to truly understand our needs, and now we’ve been able to provide our company with a customized solution that’s built for Liveops, not just for any call center.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer nec odio. Praesent libero. Sed cursus ante dapibus diam. Sed nisi. Nulla quis sem at nibh elementum imperdiet. Duis sagittis ipsum.
Client, XYZ Company
The Outcome
“We were in desperate need of a single source of truth for many years, and it’s finally here,” said Ortiz. “MST took the time to truly understand our needs, and now we’ve been able to provide our company with a customized solution that’s built for Liveops, not just for any call center.”
Ortiz and her team are now working with MST to create an agent service desk in Salesforce. “My company has no concerns because as soon as I said, ‘Oh yeah, my team from MST is going to build this,’ there was a sigh of relief,” concluded Ortiz. “I want MST around forever. They’ve given me the biggest feather in my cap because this has been a painful problem for many years. I can say with confidence that this has made me and my team a lot more important and influential at Liveops because we provided a solution that works, something that improves people’s experiences.”
Benefits
- Self Serve reporting/dashboarding capabilities enabled for all business users
- Performance – 12x improvement in performance in batch processing
- Affordability – 27% reduction is server and storage costs and 24% reduction in operational costs (~$1.8M per year)
- Agile Processing – Implemented a re-usable framework with open-source tools
- Self Serve reporting/dashboarding capabilities enabled for all business users
- Performance – 12x improvement in performance in batch processing
- Affordability – 27% reduction is server and storage costs and 24% reduction in operational costs (~$1.8M per year)
- Agile Processing – Implemented a re-usable framework with open-source tools
“We can now deliver value as fast as the business needs it. As a result of the continuous improvement steps, we have really leaned into transitioning existing processes into Salesforce,” said Spratling. “Salesforce really shines when it comes to adding bells and whistles. Just a few examples include help desk tickets, purchase orders, and billing.”
The project, which was completed in several phases, helped ASLD optimize and strengthen their service delivery capabilities on one of their core processes that directly supports their mission. The agency is better connected to their customers, which allows employees to more easily service and respond to customers’ needs. Since the launch of the system, paper applications have been reduced by 95% and end-user adoption rates have increased to 98%.
Streamline your business processes with
Oracle EPM Cloud
Step into the next generation of business process planning with the power of automation. Leverage flexibility, sociability, and predictive planning to mitigate compliance challenges and outperform volatile market conditions.
Oracle EPM Cloud Implementation Success Stories
Decomplex
Customer Success
Decomplex
Customer Success
Leading automation for the Ministry of Justice
Driving improvement in patient care with data insights
Flexible IT systems for VISA verification
One of the largest county Councils of Greater London saved £4.5m annually