Digital Experience and Commerce Services

Drive CX Transformation with Tightly Integrated D2X Principles Across Your Enterprise

Reinvent Customer Experience with our D2X approach

With our D2X (Direct to Stakeholder) approach enterprises benefit from connected systems and unified processes where any stakeholder be it customer, distributor, supplier, or employee can engage, interact, transact through any channel of their choice. We help businesses build sustainable CX strategies to predict customer needs and reduce friction. Our Customer Experience services and digital commerce solutions are focused on empowering organizations to capture high-quality data, understand their customers’ pain points and draft hyper personalized interactions across the entire customer journey.

Gartner Recognized Digital Commerce Service Provider

Major Contender in the Digital Interactive Experience Services PEAK Matrix® Assessment 2022 by Everest Group

Digital Transformation Services (DTX)

Global Companies by Constellation Research Shortlisted for Digital Transformation Services

Digital Experience and Commerce Services Expertise

CX Experts

Our Digital experience and commerce Success Stories

20.1% EPS Growth over our partnership

Delivered an enhanced experience

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Record-breaking sales with rock-solid performance

100% Roll out of BOPIS Program to all retail stores

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$1.2mm OpEx dollars saved per year after moving to a SaaS/Cloud product

Reinvest savings from technology back to the customer

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Our Digital Experience & Commerce Partners

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Salesforce logo
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MACH & Composable Commerce

MACH stands for Microservices, API-first, Cloud native SaaS and Headless. With MACH – a flexible and modular architecture for applications – you can modify even the small building blocks of the solution without disrupting other functionalities and suit the specific needs of the customers. Read more

How Mastek’s Digital experience and commerce services can Help?

  • System integrator for various digital commerce services platforms such as Salesforce Commerce Cloud, Adobe Commerce Cloud, Oracle Commerce Cloud, commercetools, Spryker and Fabric.

  • Connected commerce with conversational, AR/VR, marketing and loyalty capabilities.

  • Greenfield implementation, legacy modernization and managed services for B2C and B2B commerce.

  • Digital customer service, field service and customer assistant solutions.

  • PWA/JAMStack based web content and commerce applications.

  • Technology roadmap and platform assessment.

  • Integration with enterprise systems like DXP, ERP, OMS and CRM.

  • Experience design and customer journey mapping.

  • Multiple Accelerators for a faster go-to-market.

Reinvent your digital experience & commerce services strategies with Mastek

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