Reinvent Customer Experience with our D2X approach

With our D2X (Direct to Stakeholder) approach enterprises benefit from connected systems and unified processes where any stakeholder be it a customer, distributor, supplier, or employee can engage, interact, and transact through any channel of their choice. We help businesses build sustainable CX strategies to predict customer needs and reduce friction. Our Customer Experience services are focused on empowering organizations to capture high-quality data, understand their customers’ pain points, and draft hyper personalized interactions across the entire customer journey.

Why Mastek?

600+

CX Experts

800+

Certifications

200+

Customers

600+

CX Experts

800+

Certifications

200+

Customers

Problems We Solve

Building Trust

Building Trust

Our Digital Experience & Commerce Partners

MACH & Composable Commerce

MACH stands for Microservices, API-first, Cloud native SaaS and Headless. With MACH – a flexible and modular architecture for applications – you can modify even the small building blocks of the solution without disrupting other functionalities and suit the specific needs of the customers. Read more

How Mastek’s Digital experience and commerce services can Help?

  • System integrator for various digital commerce services platforms such as Salesforce Commerce Cloud, Adobe Commerce Cloud, Oracle Commerce Cloud, commercetools, Spryker and Fabric.
  • Connected commerce with conversational, AR/VR, marketing and loyalty capabilities.
  • Greenfield implementation, legacy modernization and managed services for B2C and B2B commerce.
  • Digital customer service, field service and customer assistant solutions.
  • PWA/JAMStack based web content and commerce applications.
  • Technology roadmap and platform assessment.
  • Integration with enterprise systems like DXP, ERP, OMS and CRM.
  • Experience design and customer journey mapping.
  • Multiple Accelerators for a faster go-to-market.

Decomplex Ideas

Reinvent your digital experience & commerce services strategies with Mastek