Non-Profit Healthcare Payer Modernizes with Salesforce CRM
Mastek partnered with an Arizona-based non-profit healthcare organization to modernize its customer service experience for the Medicare Advantage (MA) population,…
Mastek Recognized as a Leader by Everest Group for AI-led Digital Transformation in the Mid-Market Segment.
Mastek wins the 2025 Oracle Regional Best in Class, Service Partner SaaS Applications, SCM Breakthrough Partner Award for EMEA at Oracle AI World!
Middle East Manufacturing Enters a New Digital Era - 62% of Manufacturers are now Investing in AI-driven Digital-first Strategies.
Mastek Recognized with the 'Voice of the Customer Honor – Value Excellence' Award at Everest Group Elevate Honors™ 2025.
AI-Driven Salesforce Transformation for Intelligent Customer Experience
As a Salesforce Summit Partner, we deliver AI-powered Salesforce Customer 360 consulting and implementation services, backed by 12+ years of experience, 300+ successful enterprise deployments, 250+ AI specialists, and 1,800+ Salesforce certifications.
Our end-to-end Salesforce cloud modernization and automation solutions enable real-time decision-making, hyper-personalized omnichannel engagement, and connected experiences across the Salesforce ecosystem. With automation rates approaching 95%, we help organizations increase productivity, optimize customer lifecycles, and scale sustainable digital growth.
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Mastek’s AI-Led Salesforce Transformation
Many organizations use Salesforce primarily as a CRM platform. Mastek helps enterprises reimagine it as an intelligent engagement engine that drives measurable business outcomes.
We combine Salesforce business consulting, domain expertise, AI enablement, and technology implementation to help organizations streamline operations, improve customer experience, and unlock deeper insights from unified data.
Activate AI across Salesforce workflows to improve lead conversion, speed up service resolution, personalize marketing journeys, and optimize digital commerce performance. This helps organizations reduce operational friction while enabling more responsive and data-driven customer engagement.
Accelerate intelligent automation using 50+ implementation-ready Agentforce use cases designed to eliminate repetitive work, surface predictive insights, and empower teams with AI-assisted decision-making.
Unify customer data across enterprise systems with Salesforce Data Cloud and activate Einstein AI insights to enable real-time personalization, predictive engagement, and a true 360-degree customer view.
Our Customers
Salesforce Success Stories & Outcomes
See how organizations use Salesforce with Mastek to accelerate growth, automate operations, and deliver better customer experiences.
Arizona State Land Dept. Transforms Ops with Salesforce…
This case study highlights how the Arizona State Land Department (ASLD) benefitted from Mastek’s Salesforce consulting services to move to…
Arizona DEMA Modernizes Search and Rescue with Salesforce…
The case study highlights how the Arizona Department of Emergency and Military Affairs (DEMA) leveraged Mastek’s Salesforce implementation services and…
US University Transforms Student Engagement with Salesforce
For universities, it is critical to have a 360-degree view of students’ journeys, and personalize them to improve enrollment, engagement…
US Study-Abroad Institution Unifies Salesforce Post-Merger
When two or more universities merge, it is absolutely critical for the merged entity to unify their individual systems for…
A US Retailer Integrates Multi-Brand eCommerce on Salesforce
A leading American retailer of plus-size women’s apparel, big & tall men’s apparel, and home goods faced high costs and…
Healthcare Payer Realizes Nearly $240,000 in Annual Savings…
Mastek partnered with an Arizona-based non-profit healthcare organization to modernize its customer service experience for the Medicare Advantage (MA) population,…
Arizona DEMA Enhances Search & Rescue with Digital…
Headquartered in Phoenix, Arizona, Banner Health is one of the largest nonprofit health care systems in the United States..
The Arizona Board of Fingerprinting is a state…
Innovations to Accelerate Renovations and Turns
Progress Residential Partners with Mastek to Drastically Increase Efficiency Through an Enhanced Automation Framework...
Managing relationships with their partners more effectively
The Department of Emergency and Military Affairs (DEMA) consists of the Arizona National Guard...
Renovating Digital Experiences
One of the oldest public sector agencies in Arizona recently teamed up with MST Solutions (A Mastek Company) to migrate..
360-degree Views of Consumers Via Health Cloud Integrations
MST (A Mastek Company) has partnered with Community Wellness Ventures (CWV), a free-standing Mental Health and Disability...
A future-proof & modern Salesforce migration experience
Rogers Corporation manufactures, markets, and sells advanced materials and components for a variety of applications and a wide range of…
City of Albuquerque Funds Small Businesses in Critical…
City Of Albuquerque Economic Development Partners with Mastek to Deliver a Comprehensive Solution for Implementing News Systems to Help Small…
Client Testimonials
A look at how we helped the public sector bridge the gap from outdated systems to AI-ready Salesforce platforms.
Mastek was chosen because of their clear ability to listen to our needs, their demonstrated Salesforce expertise and modern project management approach. This formula was key to ensuring success in the first step of our transformation.
Ryan Johnson
CEO - ASLDCertifications, Awards & Salesforce Credentials
Salesforce Cloud Services We Provide
Mastek helps organizations turn Salesforce into a high-performance growth platform, connecting sales, service, marketing, and commerce with AI, automation, and unified data.
Sales Cloud
Accelerate pipeline growth with smarter lead management, automated sales workflows, and real-time revenue visibility.
Service Cloud
Deliver faster, AI-assisted customer support with intelligent case management and automated service operations.
Experience Cloud
Create secure digital portals that connect customers, partners, and communities for seamless engagement.
Marketing Cloud
Drive personalized, omnichannel marketing campaigns powered by real-time customer insights.
Commerce Cloud
Scale digital commerce with connected customer journeys and seamless buying experiences.
Industry Cloud
Accelerate transformation with Salesforce solutions tailored for regulated and industry-specific operations.
MuleSoft
Unify enterprise systems and data with API-led integration that powers a connected Salesforce ecosystem.
Tableau
Turn complex business data into visual insights that drive faster, smarter decision-making.
Data Cloud
Unify customer data across systems to enable real-time insights and AI-driven engagement.
Agentforce
Automate workflows and elevate customer interactions with AI-powered agents and intelligent automation.
Why Enterprises Choose Mastek for Salesforce Transformation
A trusted Salesforce implementation partner delivering Salesforce CRM implementation and consulting services across 300+ engagements. We help enterprises accelerate sales cycles, automate service operations, and unlock unified customer insights with Salesforce Cloud.
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250+ AI Specialists Driving Automation
50+ Agentforce Accelerators for Faster AI Deployment
1,800+ Salesforce Certifications Across Clouds
300+ Enterprise Salesforce Transformations Delivered
98% Adoption with 4.95 Customer Satisfaction
What Makes Mastek Different from Other Salesforce Partners
Mastek stands apart as a Summit-level Salesforce partner that combines AI-led engineering, Agentforce accelerators, and deep industry expertise to deliver faster, smarter Salesforce transformations at enterprise scale. Our partners accelerate CRM value, automate complex workflows, and unlock unified customer insights across the Salesforce ecosystem with ease.
Summit-Level Salesforce Expertise
A Summit-level Salesforce partner with 12+ years of platform experience and 300+ successful engagements.
AI-Led Salesforce Engineering
AI is embedded across the development lifecycle through Mastek’s Lead with AI approach, reducing engineering effort by up to 50%.
Agentforce AI Accelerators
Early mover in Salesforce Agentforce with 50+ ready-to-deploy AI use cases and AI specialists building intelligent automation.
Multi-Cloud CX Integration
Seamlessly integrate Salesforce with Oracle CX and Microsoft ecosystems, enabling a unified Connected Enterprise across platforms.
Industry-Specialized Salesforce Solutions
Deep expertise in Healthcare, Public Sector, and Manufacturing with tailored Salesforce Industry Cloud implementations.
Proven Enterprise Impact
Consistent delivery outcomes with up to 95% process automation across legacy modernization programs.
How Mastek Delivers Salesforce Transformation
Mastek delivers end-to-end Salesforce transformation as a Summit-level implementation partner, helping enterprises accelerate growth, streamline operations, and unlock unified customer insights. Our approach ensures faster ROI, high adoption, and measurable business outcomes across sales, service, marketing, and commerce.
Assessment & Strategy
We evaluate your CX maturity, map gaps, and design a tailored Salesforce roadmap, aligning technology investments with business KPIs to maximize impact.
Implementation & Integration
Our experts deploy Salesforce CRM solutions and integrate them seamlessly with ERP, marketing, and data platforms, ensuring connected customer experiences across multi-cloud environments.
Security, Compliance & Governance
We embed robust data security, role-based access, and compliance frameworks, ensuring that every deployment meets regulatory standards while protecting sensitive customer information.
Optimization & Managed Services
Post-deployment, Mastek provides proactive Salesforce support, performance tuning, and automation improvements to continuously enhance efficiency, accelerate adoption, and deliver sustained value.
Discuss Your Salesforce Transformation Roadmap
Industry-Specific Salesforce Solutions
Mastek delivers industry-tailored transformation using the power of Salesforce Customer 360, combining deep sector expertise with advanced platforms like Salesforce Data Cloud and Salesforce Agentforce. Our solutions help organizations modernize operations, unify customer data, and deliver smarter, AI-driven experiences across healthcare, public sector, education, retail, financial services, and manufacturing.
Healthcare & Life Sciences
Transform patient engagement, care coordination, and compliance with AI-driven solutions built on Salesforce Health Cloud and connected data platforms.
Public Sector
Modernize citizen services, licensing, and regulatory operations using secure government solutions powered by Salesforce Public Sector Solutions.
Higher Education
Enable connected campus ecosystems with unified student data, engagement platforms, and lifecycle management using Salesforce Education Cloud.
Retail & Consumer
Deliver personalized, omnichannel customer experiences and scalable digital commerce through Salesforce Commerce Cloud and AI-driven insights.
Financial Services
Accelerate customer onboarding, compliance workflows, and relationship management with industry platforms like Salesforce Financial Services Cloud.
Manufacturing
Strengthen partner collaboration, streamline sales operations, and enable connected service experiences with Salesforce Manufacturing Cloud.
Global Salesforce Expertise Across NA, UK/EU & AMEA
Mastek delivers enterprise-scale Salesforce implementation and consulting services across North America, the UK/EU, and AMEA, helping organizations execute seamless Salesforce CRM implementation and CX transformation across regions. Our global delivery model combines local market expertise with centralized governance to enable multi-region Salesforce deployments, platform integrations, and AI-driven customer experiences at scale.
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United Kingdom
Mastek is a trusted partner for enterprise and public sector organizations across the UK and Europe, delivering secure digital transformation using Salesforce Public Sector Solutions and the broader Salesforce Customer 360 platform to modernize citizen services, regulatory systems, and digital engagement.
Insights
Blog
Beyond the Waiting Room: Using Salesforce Health Cloud for Integrated Care in the ANZ Public Sector
Frequently Asked Questions (FAQs)
A Salesforce implementation partner helps organizations plan, design, deploy, and optimize their CRM platform. This includes strategy, configuration, integrations, data migration, user training, and ongoing support to ensure the platform drives measurable business outcomes.
The timeline depends on the scope and complexity of the project. A standard Salesforce CRM implementation can take anywhere from a few weeks for small deployments to several months for large enterprise transformations involving integrations, automation, and multiple clouds.
Enterprise organizations use Salesforce Customer 360 to unify customer data, automate sales and service processes, improve forecasting accuracy, and deliver personalized customer experiences across multiple channels.
The cost of Salesforce CRM implementation varies based on the number of users, cloud products deployed, integration complexity, and customization requirements. Most enterprise implementations include consulting, integration, automation, and managed services.
Industries such as healthcare, public sector, financial services, retail, manufacturing, and higher education benefit significantly from Salesforce Cloud platforms by improving customer engagement, operational efficiency, and data-driven decision making.
Salesforce Agentforce is an AI-powered capability that deploys autonomous agents to automate workflows, analyze customer interactions, and provide real-time recommendations that enhance service, sales, and operational productivity.
Salesforce Data Cloud unifies data from multiple systems into a single customer profile, enabling organizations to generate AI-driven insights, personalize engagement, and make faster business decisions.
Yes. Mastek offers end-to-end Salesforce managed services, including system monitoring, performance optimization, automation enhancements, and continuous platform improvements to maximize long-term CRM value.
Partners with Salesforce AI expertise can embed intelligent automation, predictive insights, and generative AI capabilities across the CRM ecosystem, helping organizations accelerate innovation and improve decision-making.
Mastek combines deep industry expertise, AI-driven delivery frameworks, and large-scale Salesforce implementation experience to help enterprises accelerate digital transformation and unlock greater value from the platform.
Using solutions like Salesforce Service Cloud, Salesforce Sales Cloud, and Salesforce Marketing Cloud, organizations can automate customer journeys, streamline support operations, and deliver consistent, personalized experiences across every interaction.
Ready to Modernize Your Salesforce Experience?
Accelerate customer engagement, streamline operations, and unlock measurable business value with AI-powered Salesforce transformation services. Partner with Mastek to build connected, data-driven customer journeys and scale innovation across your Salesforce ecosystem.
Talk to a Salesforce Expert 