Non-Profit Healthcare Payer Modernizes with Salesforce CRM
Mastek partnered with an Arizona-based non-profit healthcare organization to modernize its customer service experience for the Medicare Advantage (MA) population,…
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Mastek wins the 2025 Oracle Regional Best in Class, Service Partner SaaS Applications, SCM Breakthrough Partner Award for EMEA at Oracle AI World!
Middle East Manufacturing Enters a New Digital Era - 62% of manufacturers are now investing in AI-driven digital-first strategies
Mastek Recognized with the ‘Voice of the Customer Honor – Value Excellence' Award at Everest Group Elevate Honors™ 2025
Salesforce Experience Cloud Implementation & Digital Experience Platforms
Mastek helps enterprises design and scale Salesforce Experience Cloud solutions that unify engagement across the Customer 360 ecosystem. Backed by deep platform expertise and proven accelerators, we enable secure, scalable digital communities that drive collaboration, deliver personalized experiences, and accelerate measurable business outcomes.
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AI-Powered Salesforce Experience Cloud by Mastek
Mastek helps enterprises implement Salesforce Experience Cloud to create connected, secure, and scalable portals for customers, partners, and employees. With CRM data, workflows, and user interactions across the Customer 360 ecosystem, we enable seamless engagement, improved collaboration, and more personalized experiences at scale.
Design and deploy scalable Experience Cloud solutions tailored to your business needs and user journeys.
Leverage intelligent automation and insights to enhance interactions and improve engagement across portals.
Build unified portals integrated with Salesforce CRM to enable real-time access to data, services, and workflows.
Deliver context-driven user journeys powered by unified customer data and behavioral insights.
Strategic Alliances Powering Experience Cloud Innovation
We collaborate with global technology leaders to deliver scalable, secure, and future-ready AI solutions, from cloud and platforms to data and enterprise applications.
Salesforce Experience Cloud Solutions We Offer
End-to-end Experience Cloud services to design, build, and scale secure, connected portals for customers, partners, and employees.
Salesforce Experience Cloud Success Stories & Customer Outcomes
Driving measurable impact through AI-powered portals, connected ecosystems, and seamless digital experiences.
Arizona State Land Dept. Transforms Ops with Salesforce…
This case study highlights how the Arizona State Land Department (ASLD) benefitted from Mastek’s Salesforce consulting services to move to…
View Case Study Arizona DEMA Modernizes Search and Rescue with Salesforce…
The case study highlights how the Arizona Department of Emergency and Military Affairs (DEMA) leveraged Mastek’s Salesforce implementation services and…
View Case Study US University Transforms Student Engagement with Salesforce
For universities, it is critical to have a 360-degree view of students’ journeys, and personalize them to improve enrollment, engagement…
View Case Study US Study-Abroad Institution Unifies Salesforce Post-Merger
When two or more universities merge, it is absolutely critical for the merged entity to unify their individual systems for…
View Case Study A US Retailer Integrates Multi-Brand eCommerce on Salesforce
A leading American retailer of plus-size women’s apparel, big & tall men’s apparel, and home goods faced high costs and…
View Case Study Healthcare Payer Realizes Nearly $240,000 in Annual Savings…
Mastek partnered with an Arizona-based non-profit healthcare organization to modernize its customer service experience for the Medicare Advantage (MA) population,…
View Case Study Arizona DEMA Enhances Search & Rescue with Digital…
Headquartered in Phoenix, Arizona, Banner Health is one of the largest nonprofit health care systems in the United States..
View Case Study The Arizona Board of Fingerprinting is a state…
Innovations to Accelerate Renovations and Turns
Progress Residential Partners with Mastek to Drastically Increase Efficiency Through an Enhanced Automation Framework...
View Case Study Managing relationships with their partners more effectively
The Department of Emergency and Military Affairs (DEMA) consists of the Arizona National Guard...
View Case Study Renovating Digital Experiences
One of the oldest public sector agencies in Arizona recently teamed up with MST Solutions (A Mastek Company) to migrate..
View Case Study 360-degree Views of Consumers Via Health Cloud Integrations
MST (A Mastek Company) has partnered with Community Wellness Ventures (CWV), a free-standing Mental Health and Disability...
View Case Study A future-proof & modern Salesforce migration experience
Rogers Corporation manufactures, markets, and sells advanced materials and components for a variety of applications and a wide range of…
View Case Study City of Albuquerque Funds Small Businesses in Critical…
City Of Albuquerque Economic Development Partners with Mastek to Deliver a Comprehensive Solution for Implementing News Systems to Help Small…
View Case Study Certifications, Awards & Salesforce Credentials
Backed by deep Salesforce expertise, industry recognition, and a strong certification ecosystem, Mastek delivers enterprise-grade Experience Cloud and Industry Cloud transformations with confidence, speed, and proven outcomes.
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Our Customers
Why Enterprises Choose Mastek for Experience Cloud
Mastek enables enterprises to deliver connected, scalable Experience Cloud solutions by combining deep Salesforce expertise, seamless ecosystem integration, and proven CX transformation capabilities. As a Summit-level Salesforce Partner, we unify CRM, commerce, and back-office systems to create a single, connected engagement layer across customers, partners, and employees.
AI-Driven Digital Experience Delivery
Enterprise-Scale Salesforce Implementation
Industry Cloud Expertise
Native Salesforce ecosystem integration
Proven CX Transformation Partner
What Makes Mastek Different in Experience Cloud Implementation
Mastek combines platform expertise, AI-led innovation, industry-ready accelerators, design-driven execution, and deep Salesforce ecosystem integration to deliver Experience Cloud solutions that are scalable, secure, and aligned to real business outcomes.
Connected Digital Communities
Build secure, scalable communities that bring customers, partners, and employees onto a single collaborative platform, driving engagement and operational efficiency.
Hyper-Personalized Experiences
Leverage Customer 360 to deliver tailored journeys based on user behavior, preferences, and real-time data, enhancing satisfaction and loyalty.
Unified Digital Ecosystem
Break down silos by seamlessly integrating customer interactions, internal workflows, and business processes across channels for a consistent experience.
Enterprise-Grade Scalability & Security
Deploy on a robust, cloud-native architecture designed to scale with your business while ensuring compliance, data security, and performance.
Seamless Salesforce Integration
Extend the power of Sales Cloud, Service Cloud, and Marketing Cloud to create a fully connected experience layer that accelerates business outcomes.
How Mastek Delivers Salesforce Experience Cloud Implementation
A structured, design-led delivery approach that ensures scalable, secure, and high-performing Experience Cloud solutions, aligned to business goals and user needs at every stage.
Assessment & Experience Strategy
Define the right foundation through audience analysis, user journey mapping, and UX strategy, ensuring the portal architecture aligns with business objectives and user needs from day one.
Portal Development & Implementation
Deliver scalable, customized portals using Experience Builder, reusable components, and pre-built accelerators, reducing time-to-market.
Integration & Data Connectivity
Enable seamless connectivity with Salesforce CRM, MuleSoft APIs, and enterprise systems, ensuring real-time data access, unified workflows, and connected experiences.
Optimization & Managed Services
Drive continuous improvement through performance monitoring, AI-driven personalization, and governance to ensure long-term scalability, security, and business value.
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Industry-Specific Experience Cloud Solutions
Tailored digital experience platforms aligned to industry workflows, compliance, and customer expectations.
Healthcare & Life Sciences
Secure patient and provider portals enabling seamless engagement, care coordination, and regulatory compliance.
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Public Sector
Citizen service portals that streamline case management, improve accessibility, and enhance transparency across government services.
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Retail & Consumer
Customer and partner portals that enable personalized shopping experiences, loyalty programs, and omnichannel engagement.
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Higher Education
Student and faculty communities that simplify admissions, onboarding, and engagement across the academic lifecycle.
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Manufacturing
Partner and dealer portals that improve collaboration, supply chain visibility, and after-sales service efficiency.
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Financial Services
Secure client portals for onboarding, servicing, and advisory, ensuring compliance while enhancing customer trust and experience.
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Technology & Telecom
Support high-volume service environments with scalable platforms, intelligent automation, and real-time issue detection and resolution.
Know More Global Salesforce Experience Cloud Expertise
Delivering scalable, high-impact digital experience platforms across global markets with localized expertise.
North America
Driving large-scale Experience Cloud implementations for enterprises across the public sector, healthcare, and financial services, focused on compliance, scalability, and customer-centric innovation.
Insights
FAQs On Salesforce Experience Cloud
Salesforce Experience Cloud is a digital experience platform built on Customer 360 that enables organizations to create connected portals, communities, and websites for customers, partners, and employees.
You can build customer self-service portals, partner collaboration platforms, employee communities, knowledge hubs, and fully integrated digital experience platforms.
Costs vary based on complexity, integrations, customization, and scale. Enterprise implementations typically depend on user volumes, features, and integration requirements.
Implementation timelines range from a few weeks for basic portals to several months for large-scale, enterprise-grade digital experience platforms.
Service Cloud focuses on customer support and case management, while Experience Cloud extends those capabilities externally to build portals and communities for broader stakeholder engagement.
Yes, Experience Cloud can integrate seamlessly with ERP systems, third-party applications, and data platforms using APIs and middleware such as MuleSoft.
Yes, it leverages Salesforce AI capabilities to deliver personalized content, recommendations, and user journeys based on real-time data and behavior.
Yes, legacy portals and community platforms can be migrated to Experience Cloud to improve scalability, performance, and user experience.
Yes, Mastek offers ongoing managed services including performance optimization, enhancements, governance, and support.
Ready to Build a Connected Digital Experience Platform?
Create seamless, AI-powered experiences that connect customers, partners, and employees on a unified platform.
Talk to a Salesforce Expert