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Mastek Recognized as a Leader by Everest Group for AI-led Digital Transformation in the Mid-Market Segment.

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Mastek Recognized with the 'Voice of the Customer Honor – Value Excellence' Award at Everest Group Elevate Honors™ 2025.

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AI-Powered Digital Transformation for Australia's Utility Organisations

Mastek helps utility organisations modernise operations, optimise asset performance, strengthen regulatory compliance, and connect enterprise and operational technologies through Oracle Cloud, AI, and Connected Industries, enabling more resilient, efficient, and future-ready utility enterprises.

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Business Outcomes
Services We Offer
Success Stories
Technology
Why Choose Mastek
What Sets Mastek
How Mastek
FAQs

Business Outcomes for Australia's Utility Organisations

Australian utilities need to improve operational performance while managing regulatory obligations, infrastructure investment, workforce challenges, and rising customer expectations. Mastek helps organisations deliver measurable outcomes across the utility value chain.

Identify potential equipment failures 30-60 days earlier through predictive asset intelligence, connected operational data, and proactive maintenance planning.

Achieve 5-10% lower non-fuel O&M costs through intelligent automation, connected operations, and streamlined enterprise processes.

Improve reporting accuracy, audit readiness, and operational transparency through connected financial, operational, and asset data.

Equip field and office teams with connected workforce operations, mobile-first processes, and AI-powered decision support.

Deliver more responsive customer service, improve billing accuracy, and increase operational visibility across customer-facing functions.

Reduce manual data management by up to 65% and create a scalable digital foundation for future transformation initiatives.

Smart Utilities - Mastek's Integrated Utility Technology Solution for Australia's Organisations

Most utility organisations manage critical operations across disconnected systems, fragmented data environments, and siloed business functions. Mastek's Smart Utilities framework brings together Oracle Cloud, Data & AI, Connected Enterprise, and Application Modernisation into a unified transformation approach that helps utility organisations improve operational performance, optimise critical assets, strengthen compliance, and accelerate modernisation with lower risk.

Cloud Adoption Feasibility & Strategy

Data & AI

Transform operational, asset, workforce, and enterprise data into actionable intelligence through AI-powered analytics, predictive modelling, and intelligent automation. By creating a connected data foundation, utility organisations can reduce manual data management by up to 65%, accelerate analytics delivery, improve forecasting accuracy, and make faster, more informed operational decisions.

Cloud Migration & Modernization

Application Modernisation

Modernise legacy applications and reduce technical debt through cloud-native architectures, intelligent engineering, and Oracle Cloud adoption. Mastek helps utility organisations accelerate innovation while reducing build and deployment costs by up to 30%, cutting testing effort by 50%, and increasing deployment frequency by up to 3x.

Product Development & Maintenance

Connected Enterprise

Connect enterprise platforms with operational technologies, assets, workforce operations, and customer services to create a unified view of utility performance. By integrating SCADA, IoT, telemetry, smart metering, and enterprise systems, organisations gain real-time visibility, eliminate data silos, and improve coordination across critical operations.

Platform Optimization

Oracle Utilities Cloud

Create a scalable digital foundation across finance, procurement, supply chain, projects, workforce, customer operations, and asset management through Oracle Utilities Cloud. Mastek helps utility organisations modernise core business functions, improve governance and compliance, enhance operational efficiency, and build the agility required to support future growth and transformation.

Utility Digital Transformation Resources & Insights

Access practical frameworks, industry insights, and proven methodologies designed to help Australian utility organisations modernise operations, improve asset performance, strengthen compliance, and accelerate digital transformation.

Smart Utilities Transformation Toolkit

Smart Utilities Transformation Toolkit

Explore utility-specific frameworks, process models, implementation accelerators, KPI libraries, and governance best practices developed through real-world Oracle Cloud and utility transformation programmes.

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Smart Utilities Industry Whitepaper

Smart Utilities Industry Whitepaper

Discover how leading utility organisations are leveraging Oracle Cloud, AI, predictive maintenance, and connected operations to improve operational efficiency, optimise critical assets, and build more resilient utility enterprises.

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AI-Powered Platforms & Accelerators for Utility Enterprises

Accelerating Utility Digital Transformation with Oracle Utilities, AI & Connected Operations.

Australian utility organisations cannot afford lengthy transformation programmes with uncertain outcomes. Mastek combines enterprise platforms, applied AI, IoT, utility-specific accelerators, and proven delivery frameworks to reduce risk and accelerate value realisation.

Enterprise Platforms

  • Oracle Utilities Cloud

  • Oracle Fusion Cloud

  • Oracle Energy & Water

Applied AI & Asset Intelligence

  • ADOPT AI

  • Predictive Asset Intelligence

  • Utility Analytics

Utility Transformation Accelerators

  • Smart Utilities Toolkit

  • Mastek Glide

  • Migration Frameworks

  • Testing Accelerators

Connected Operations Frameworks

  • SCADA Integration

  • Smart Meter Integration

  • IoT & Telemetry Integration

Overcoming Critical Challenges Across Australia's Utility Organisations

Australian utility organisations are under increasing pressure to modernise ageing infrastructure, improve asset reliability, meet evolving regulatory requirements, strengthen workforce productivity, and deliver better customer outcomes. Mastek helps address these challenges through connected enterprise platforms, Oracle Cloud, AI, and utility-specific transformation expertise.

Ageing Infrastructure & Asset Performance

Improve the reliability and lifespan of critical assets through AI-powered asset intelligence, predictive maintenance, connected operations, and enterprise asset management capabilities that help prioritise maintenance and reduce operational risk.

Disconnected Enterprise & Operational Systems

Connect finance, assets, workforce, customer operations, SCADA, IoT, and telemetry systems to create a unified operating environment with real-time visibility across the utility enterprise.

Regulatory Compliance & Governance

Strengthen regulatory readiness through automated reporting, connected financial and operational data, audit-ready controls, and governance frameworks that improve accuracy and reduce reporting effort.

Asset Reliability & Maintenance Optimisation

Move from reactive to predictive maintenance using AI, operational data, and connected asset insights to identify potential failures earlier, improve maintenance planning, and optimise asset performance.

Workforce Productivity & Field Operations

Empower field and office teams with connected workforce management, mobile-first processes, digital inspections, and intelligent decision support that improve productivity, safety, and compliance.

Customer Experience & Service Delivery

Enhance customer engagement through intelligent billing, digital self-service, connected customer operations, and proactive service capabilities that improve responsiveness and customer satisfaction.

Legacy Technology Modernisation

Modernise ageing applications, reduce technical debt, and accelerate cloud adoption through Oracle Cloud transformation, application modernisation, and proven migration accelerators.

Data Visibility & Operational Intelligence

Transform operational, customer, workforce, and asset data into actionable insights through AI-powered analytics, intelligent automation, and enterprise-wide performance visibility.

Sustainability, Resilience & Future Readiness

Build a more resilient utility enterprise through connected operations, smarter resource utilisation, modern digital platforms, and data-driven decision-making that support long-term business and sustainability objectives.

Mastek's Smart Utilities Success Stories and Proven Outcomes

From operational optimisation and workforce transformation to financial modernisation and enterprise-wide visibility, Mastek helps utility organisations achieve tangible business outcomes through connected technologies, Oracle Cloud, and proven transformation frameworks.

Government-Owned Waterworks Company | Warehouse Operations Optimisation

Mastek helped a leading water and sewerage utility improve warehouse operations at scale through Warehouse 360, enabling greater visibility, operational efficiency, and improved management of critical resources.

Case Study: Next-Gen Cyber Resilience for a Leading UAE Infrastructure Platform

Alinta Energy | Oracle EPM Reconciliation Automation

Mastek automated reconciliation processes for Alinta Energy, an Australian gas retailer and electricity generator, using Oracle Enterprise Performance Management (EPM) to improve accuracy, efficiency, and financial control.

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Case Study: Next-Gen Cyber Resilience for a Leading UAE Infrastructure Platform

Energy Recruitment Provider | Workforce Management Transformation

Mastek helped a leading energy recruitment provider serving 3,500+ clients optimise its time-tracking and workforce-management processes, improving operational visibility and efficiency.

Case Study: Next-Gen Cyber Resilience for a Leading UAE Infrastructure Platform

Technology Ecosystem

Mastek's utility technology solutions integrate with a broad partner ecosystem including Oracle, Microsoft, AWS, Salesforce, Databricks, and Snowflake.

Oracle
Microsoft
AWS
Salesforce
Databricks.jpg
Snowflake

Why Australia's Utility Organisations Choose Mastek

Australian utility organisations need transformation partners who understand the realities of operating complex, asset-intensive, and highly regulated environments. Mastek combines deep utility sector expertise, proven Oracle Cloud leadership, local ANZ delivery capabilities, and AI-powered accelerators to help organisations modernise critical operations, reduce transformation risk, and deliver measurable business outcomes faster.

Large-scale enterprise program delivery icon
30+ utility transformation programmes delivered globally.
Accelerating time-to-market icon
43+ years of technology and industry expertise.
Achieved 25% faster rollout icon
1,560+ Oracle Cloud customers worldwide.
Ensured 99.9% platform availability icon
164+ Oracle Cloud transformations delivered.
Ensured 99.9% platform availability icon
Utility solutions supporting 500K+ customer billing environments.
40% increase in conversion rates icon
Experience managing environments with 1.5M+ utility assets.
Reduced transformation timelines by up to 85% icon
Up to 65% less manual data management effort through AI-driven automation.
Reduced transformation timelines by up to 85% icon
Up to 5-10% lower non-fuel O&M costs through connected operations.
Reduced transformation timelines by up to 85% icon
Up to 30-50% less effort on regulatory reporting and compliance.
Reduced transformation timelines by up to 85% icon
Dedicated ANZ delivery teams ANZ delivery teams backed by global utility transformation expertise.

What Sets Mastek Apart in Utilities IT Consulting Services for Australian Organisations

Mastek helps utility organisations move beyond system upgrades to create connected, intelligent operating environments where enterprise processes, asset operations, workforce activities, and data work together to drive better business performance.

Deep Utility Sector Expertise

Experience delivering transformation programmes across energy, water, gas, and multi-utility organisations with a strong understanding of asset-intensive and regulated operating environments.

Oracle Utility & Enterprise Cloud Leadership

Expertise spanning Oracle Utilities, Oracle Fusion Applications, Oracle EPM, Oracle HCM, and enterprise-wide cloud transformation programmes.

Connected IT and Operational Technology

Ability to integrate enterprise platforms with SCADA, telemetry, IoT, smart metering, and operational systems to create a connected utility enterprise.

AI-Powered Utility Operations

Applying Agentic AI, predictive analytics, and intelligent automation to improve asset performance, workforce productivity, planning, and operational decision-making.

Purpose-Built for Australian Utilities

Combining dedicated ANZ delivery teams with global utility transformation expertise to help organisations navigate Australian regulatory requirements, asset-intensive operations, and evolving industry priorities.

Utility-Specific Accelerators & Frameworks

Proven toolkits, implementation accelerators, migration frameworks, and delivery methodologies developed through real-world utility transformation programmes.

End-to-End Utility Transformation Partner

From strategy and implementation to optimisation and managed services, Mastek supports utility organisations throughout their transformation journey to maximise long-term business value.

Assess Your Utility Modernisation Roadmap

How Mastek Enables Connected Utility Digital Transformation Across Australia

Mastek enables utility transformation by connecting the systems, assets, people, and data that power utility operations. Through Oracle Utilities, AI, connected technologies, and utility-specific expertise, we help Australian utility organisations create more intelligent, efficient, and resilient operating environments built for future demands.

Connected Enterprise Operations

Bring together finance, procurement, supply chain, projects, workforce, customer operations, and asset management on a unified digital foundation that improves governance, collaboration, and decision-making.

Integrated Asset & Operational Intelligence

Connect enterprise systems with SCADA, telemetry, IoT devices, smart meters, and operational technologies to create real-time visibility across assets and utility operations.

Predictive Asset Performance & Maintenance

Leverage AI-powered insights, predictive maintenance models, and connected asset intelligence to identify risks earlier, improve reliability, and optimise maintenance planning.

AI-Driven Operational Decision Making

Transform operational and enterprise data into actionable intelligence through predictive analytics, intelligent automation, forecasting, and AI-powered recommendations.

Accelerated Cloud & Legacy Modernisation

Reduce transformation complexity through Oracle Cloud adoption, application modernisation, migration accelerators, and utility-specific implementation frameworks.

Continuous Optimisation & Innovation

Support evolving regulatory requirements, operational priorities, and future innovation initiatives through managed services, performance optimisation, and ongoing improvement programmes.

Frequently Asked Questions

Mastek helps utilities transition from legacy platforms to modern cloud environments using its Mastek Glide migration accelerator and proven Oracle Cloud transformation approach. With experience delivering 164+ on-premise to Oracle Cloud transformations, Mastek helps reduce migration risk while modernising applications, improving deployment speed, and reducing build and deployment costs.

Mastek delivers comprehensive Oracle Cloud utilities solutions across Finance, Human Capital Management, Enterprise Performance Management, Supply Chain, BI, CRM, IaaS, and PaaS. With a local ANZ presence and global Oracle expertise, Mastek helps utilities implement integrated solutions, including Oracle Fusion ERP and Oracle Projects Cloud.

AI enables utilities to move from reactive maintenance to predictive operations by combining asset data, IoT telemetry, and historical patterns. Mastek’s AI-powered utility solutions help identify potential failures, 30-60 days in advance, optimise maintenance planning, and automate work prioritisation through intelligent assistants.

Mastek helps water utilities modernise finance, asset operations, customer processes, and regulatory reporting. Through its Smart Utilities platform and utility IT consulting expertise in Australia, Mastek supports organisations in improving operational efficiency, managing complex infrastructure, and delivering better customer outcomes.

Mastek supports energy providers with utility modernisation services across Oracle Cloud, AI, connected operations, and application transformation. By integrating enterprise systems with operational technologies such as SCADA, smart meters, and telemetry, Mastek enables real-time visibility, improved asset performance, and smarter decision-making.

Mastek helps utilities create a connected view of financial and operational data through automated reporting, traceable workflows, and utility-specific regulatory models. This enables more accurate reporting, reduces manual effort, and strengthens compliance across complex regulatory environments.

Yes. Mastek integrates Oracle Cloud utilities solutions with existing enterprise and operational systems using technologies such as Oracle Integration Cloud, APIs, and middleware platforms. This enables seamless connectivity across ERP, CRM, SCADA, IoT, telemetry, and other utility systems.

Mastek enables smarter customer engagement through digital platforms, omni-channel service capabilities, self-service experiences, and AI-driven insights. Utilities can improve service responsiveness, provide proactive notifications, and deliver more personalised customer interactions.

Mastek provides industry-focused accelerators, including:

  • Smart Utilities Toolkit, Utility process playbooks, configuration patterns, and KPI frameworks.

  • ADOPT AI Methodology, AI-powered capabilities, automation, and intelligent dashboards embedded into transformation programmes.

  • Mastek Glide:Proven migration acceleration for secure and efficient Oracle Cloud transitions.

Mastek combines 43+ years of technology expertise, deep utility domain knowledge, Oracle Cloud capability, and local ANZ delivery experience. With proven transformations across energy and water organisations, Mastek helps utilities modernise operations, reduce complexity, and build intelligent, future-ready enterprises.

Ready to Build a More Connected, Intelligent Utility Enterprise?

Partner with Mastek to modernise utility asset management, optimise operations, and strengthen regulatory readiness - reducing manual data management by up to 65% through Oracle Cloud and AI-powered transformation.

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