Consolidated Retail Managed Services
Global capability center, Oracle & Salesforce expertise, and strategic partnerships delivering productivity enhancements and cost optimizations.
Roadmap
Initialization & Governance
Set up governance structures, onboarding, and detailed planning with continuous optimization using AI enablement.
Core Team Building
Build a mix of implementation and existing managed services expertise, targeting resource and cost efficiencies.
Optimization & Efficiency
Enable retailer/brand to achieve 12-15% resource and cost efficiencies in the second and third years through AI.
Continuous Improvement
Resource and cost efficiencies of up to 12-15% in a year with focus on business outcomes and strategic enablement.
Service Areas
- User Management
Managed Service Desk
Site Monitoring
Platform Features & Upgrades
- Application Support
Incident Report & Issue Resolution
Performance Monitoring
DevOps, Deployments & Releases
- Product Support
Critical Patch Management
Oracle Service Requests
Vendor Coordination
- Roadmap Development
Enhancements & New Features
Product Backlog Prioritization
Innovation Pipeline
Ready to Transform Your Retail Business?
Partner with Mastek to accelerate your digital transformation journey with proven AI-powered solutions.


