About Client
Saudi Airlines Catering Company (SACC) was established in 1981, when Saudi Arabian Airlines established a dedicated unit in Jeddah’s King Abdul Aziz International Airport. They provide catering and support services to flights operated by Saudi Arabian Airlines, as well as to the other airlines.
In 35 years of its operation, SACC witnessed a rapid expansion in the organization’s operations spanning local and international markets. Over the years, SACC has pressed forward with its program of continuous improvement and innovation, while streamlining SACC’s operations, to meet the growth in demand, and to achieve operational efficiencies
Challenges
- SACC wanted to migrate from on-premise SAP ERP to Oracle Cloud Services. They have been using SAP since 2009. The most challenging part here was they wanted the implementation within a span of 12 weeks. Moreover, the full project Functional Requirement Scope of Work was not decided before the project was initiated.
- In this 12-week period, Key User Training also needed to be conducted, in addition to the full data migration from SAP to Oracle Cloud.
- Additionally, SACC needed to generate TB at multiples of COA. They also wanted to customize their view based on profitability at multiple levels including region-wise, division-wise, project-wise, and department-wise.
The Solution
- Firstly, we started with finalizing on the project functional scope within the first 21 days of assessment of business requirement and design. .
- We then started working on automating the business processes, followed by identifying regions as business units for security purposes. Data security, user security, and report security were ensured. An additional segment was created for Projects in COA to track profitability either at customer or at client levels.
- Created Lookup codes to track suppliers and customers from various countries and divisions.
- Assigned secondary BSV qualifier to generate trial balance at multiple levels.
- Workaround solution provided in Automatic Position Code Generation.
- Minimized manual work by uploading the transactions through Excel sheets.
- With the help of online forms, we were able to eliminate major paperwork for employee transactions.
- A semi-automatic solution was provided for the sick leave application to use Qualification Plan as per Saudi Labour law regulation.
- The key user training for Oracle Cloud Solutions was conducted in batches of 15 users over a duration of 10 days. Overall, the training was conducted for 20 days during the 12 weeks of implementation.
- Full data migration from SAP to Oracle Cloud took place twice in these 12 weeks of implementation. The first time it took place during the UAT phase, and the second time during the production phase.
The Outcome
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Automated business processes in Finance and HCM-Payroll including Payslip distribution.
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Eliminated manual work by using the excel upload of AP and AR transactions in the Finance Application.
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Automated inter-branch (between regions) transaction of Receivable and Payable processes.
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Centralized control of receipts and payments.
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Eliminated paper work by using online forms in HR Self Services and its online approval process.
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Online approval process for various employee transactions, such as employee expense approval, leave approval, and various other employee transactions as per SACC Policy.
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With the updated region-wise system security implemented, we ensured data security and user security by region. It provided with an ability to process transactions and view data region-wise. It ensured that one region cannot view or transact another region’s transaction and data. Additionally, with user security, reports can be run only by the users of the respective regions.
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Ensured reduce dependency on the parent company for Period Closing and other resources in the newly implemented system.
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Achieved a rapid implementation through deployment of the Oracle Unified Methodologies and migrated SAP ERP on-premise to Oracle Cloud Services.
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With the rapid implementation approach and preventative risk management, we were able to identify the risks to avoid delays in the project.
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Provided solutions to create dynamic dashboards for interactive reporting, along with the business process automation.
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Suggested a change in management as per internationally recognized standards and locally-required regulations.
